The Melting Pot Brookfield Contact Reviews

The Melting Pot Brookfield

19850 W Bluemound Rd
Brookfield, WI 53045
(262) 782-6358

The Melting Pot in Brookfield, WI
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Everything was so wonderful and our waitress made sure everything that we needed was taken care of and went above and beyond for us and our needs of family members who had special dietary needs and it was absolutely perfect for our needs. Will definitely be back again.
    The service was the worst we have ever encountered. Our server was very cold and impersonal--not UNfriendly, but not friendly either. The entire staff was hustling and seemed to be short-staffed somewhere in the restaurant, but we don't look for excuses when we are paying $300 for a meal for 4. Plates were almost tossed at us as was a pot of our coq au vin which was set down quickly and roughly which resulted with it sloshing over onto the burner. We only received one small bowl of vegetables (we asked for a second) and one tray of sauces (we asked for a second). The garlic butter for the lobster was cold and set firm but when we asked for replacements, there were 3 of us with lobster (we only got one melted serving to use). After finishing a specialty martini, it took a while to obtain a glass of ice water, that was never refilled (even when we saw a bus boy making the rounds) until we asked someone else running past the table to some more water). And our chocolate was delivered cool and very thick. The server said it was just made in the back but it was not ready to be served as it was not hot and melty but it was served anyway. We asked for the burners to be turned on to warm it up and were told the burners don't go on for the chocolate. We turned them on ourselves. The chocolate was also not thoroughly stirred when delivered and we did it ourselves. Poor experience all around. We've been to The Melting Pot many ties and this is the first time we've had issues.
    KT was awesome! She did a great job! She was fun! Loved her!
    Sam was so friendly and very accommodating. He checked in often and was always happy to get us additional sauces, refills, etc. We definitely had a great time!
    Server was great; overall experience was excellent
    My server Kate was amazing, very well knowledged in the food and drinks as well as cooking times. All of her recommendations were spot on. The rest of the staff was very friendly and polite. Even the manager rick came by my table to say hi. I had an excellent time
    KT was incredibly friendly! Had a great night
    Rick and Kyle both went out of their way to have a conversation with my mom and I. It was so nice to see them taking time out of their busy night.
    Make sure you have enough people working! There were two girls working their butts off with too many tables between them! Better quality salads. Rethink the entree part! Oh, the host needs to either cut or quit touching his hair all the time while handling menus, drinks, and food.
    If you read the information above I believe it gives enough information to advise how our visit went and the issues we experienced.