The Melting Pot Brookfield Contact Reviews

The Melting Pot Brookfield

19850 W Bluemound Rd
Brookfield, WI 53045
(262) 782-6358

The Melting Pot in Brookfield, WI
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    The only negative thing was that promotional emails (and even a placard on the table itself!) promised a beer flight along with the special we were having (a Father's Day endless fondue), and the waiter and manager had apparently never heard of it, so we didn't get it. Not a huge deal, but it was definitely less than we expected.
    The server seemed somewhat overwhelmed, despite only 3 or 4 tables having patrons, and he only having 2 tables (us and one other), from what I saw. After we gave him our meal order, he left the table without turning the burners on. Since I know any visit to The Melting Pot can be a several-hour affair, I did turn the burners on myself, which may breach protocol, but I didn't want to add an additional 10 minute wait for the cheese course as we had already been there 20 minutes. He was somewhat attentive, only stopping by once or twice. The restaurant is starting to show some major deficiencies in terms of building maintenance and decor. We first went to this location back in 2004, and since then, there have been no updates to the decor. In the aisle that runs from the restrooms to the kitchen, there is some very nasty looking water damage, which while along the carpet line, is still visually obvious and off-putting.
    I think I covered everything in my last comment
    Staff need to be aware of Specials, also be aware of those with eating restrictions and how to handle it. I was quite embarrassed by having to explain why I needed a child portion and even showed her my card. The server tried to walk away with it too. It's a card explains my gastric sleeve surgery and need to keep with me
    Keep up the good work
    I don't love all the meat selections, but that is not your fault! There are prepared well! I don't have any suggestions for improvement!
    Sarah was our waitress and she did an excellent job explaining the menu. Being new to The Melting Pot she explained everything in detail to my fiance and I to make sure we knew what was on the menu and all of our options. She was very timely and came to the table the perfect amount.
    We took my mother out for her birthday and it was very special! Our server was Robyn and she did a fantastic job! Very pleasant and informative with personality plus! It was my mother and sisters' first time and Robyn did a great job explaining our options. She also decorated a beautiful dessert plate with Happy Birthday on it and my mother was thrilled. The manager, Erik, stopped by to talk with us and ask us about our experience and he was very pleasant and professional. It was a wonderful evening and we look forward to our next visit!
    Our experience was outstanding. We were thrilled with our waitress, Robin and our personalized service. The manager, Eric, was also fabulous. We were out to celebrate our son's 8th grade graduation and he requested a fondu that was a special a year or so ago (chocolate lava cake)- it was no longer on the menu, but Eric had it made special for us and even sent out some special dippers as a special treat for our son. It made for a really great night and our son was thrilled! Thank you so much for the memorable evening.
    Bread pieces were a little small. More pretzel bread piceces would have been nice too. Crunchy Italian breadsticks might be a nice addition to change things up a bit too. Overall it was very good.