The Melting Pot Richmond Contact Reviews

The Melting Pot Richmond

9704 Gayton Rd
Henrico, VA 23238
(804) 741-3120

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The Melting Pot in Henrico, VA
What are people talking about?
     
    78%
    184 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1519570819350
    444193314
    Our server was awful. She never checked on us. Never refilled our water glasses despite us asking. Never asked if we wanted another cocktail or beer. Our pots overheated. We wanted more veggies with our meat but could only ask at the end of the course because she never checked on us. Never saw her after she dropped off our chocolate fondue to ask for anything else. Never provided the Garlic and Wine seasoning we asked to purchase.
    1519492037863
    444090502
    The strawberries were perfect, the raspberries and blackberries were not really needed. I wish we could have just gotten more strawberries and bananas.
    1519066832203
    443347031
    Better laid out menu. Server seemed rushed between several tables. We waited longer than expected between courses. The cooking time suggestions for beef/pork should be explained as 2 minutes for rare & work up from there to achieve desired doneness. We assumed meat would be cooked through at the 2 minute mark, but was still bloody (we prefer medium-well to well done). We appreciated having the Valentine's menu still available after the holiday. It was a nice option. All staff were very friendly & eager to answer questions & provide feedback on various cheeses, spices & broths. We were absolutely stuffed full when we left & enjoyed our after Valentine's date.
    1519006179863
    443255403
    Gavin was an absolutely exceptional waiter!!! He was friendly and excited about us being there and very knowledgeable and helpful about the menu and all of the options available. It was especially amazing to see how wonderful he was in comparison to the servers at other tables around us. He was above and beyond a level of exceptional service. When we return we will be requesting to be at Gavin's table, you can count on that! An 11/10!!!
    1518745562333
    442895754
    Our server Danielle was awesome. She was friendly, funny, and very kind. She was always at our table ready to get us more drinks and make sure we were satisfied with her meal. She allowed for us to have an amazing experience.
    1518742974307
    442888579
    She didn’t add enough liquid to cheese waited 20 min or more to eat once served Waited 20 to 30 min once finished before next course was brought
    1518527359403
    442444200
    My friend and I hadn't seen each other in a while and Alyssa was great in making sure we didn't feel rushed and could enjoy our night. It was such a nice relaxed evening with great food! That is why Melting Pot well always be our favorite place to get together.
    1518478940567
    442387149
    Morgan was great and friendly. She interacted with us when we asked her non-melting pot related questions and checked up on us the perfect amount of times.
    1518454218457
    442328280
    Our waiter Devin did an awesome job making sure what we wanted and bringing the food in a timely manor. We will ask for him next time we dine with you all.
    1518310152613
    442143818
    Maybe just had a couple more options on Valentine’s Day menu.