The Melting Pot Richmond Contact Reviews

The Melting Pot Richmond

9704 Gayton Rd
Henrico, VA 23238
(804) 741-3120

The Melting Pot in Henrico, VA
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    397 review(s)
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Usually we are very satisfied with our experience. Tonight was another story. We hardly saw our waiter, and the time between entree being cleared and chocolate was so long (30 minutes) I actually went and found a manager. We were highly disappointed and if we choose to return in the future, we will request a different waiter. We will definitely not be returning as soon as we normally would have.
    Server sucked.
    Justin and Shahroze were both wonderful! They were both attentive and were readily available to answer any questions I had! I didn't feel rushed at any point and my order was filled quickly!
    Both our waiter Phil, and the manager Justin, made sure that we had a great experience. They were both helpful and courteous in all of our interactions with them.
    The staff were delightful and were able to answer any and all questions that I had. Additionally, they were wonderfully patient with my indecisiveness and did a great job of making sure everything was to my liking (at seven months pregnant food is a pretty deal!).
    Our waiter was named Rawls and he was one of the best waiters I have ever had there. Knowing we had been there before he didn't waste time explaining things we already knew, he just helped us decide on which plates we were getting. He talked to us, had a great sense of humor, and most importantly, he brought our daughter a little cake for her 19th birthday! He really made the night relaxing and fun. Great guy!
    There thing wa excellent. Our staff members and server all did a great job. They were very attentive to our needs. Congratulated us on our 15 year anniversary. Told us difference combination on ways to order what we wanted and saved money. The manager stopped to ask how we were.
    ELI deserves a raise. Whatever he is getting paid it's not enough. He was beyond exceptional. He was extremely knowledgeable in the courses and flavors of everything on the menu and their pairings. He did not miss a beat and had everything committed to memory. Waiting is a lost art many wait staff no longer do that but he does. He knew the flavor pairings and his suggestions were complete and were based on his knowledge of the food he was serving. His pace at serving the different courses was perfect. This is also something many people do not do any longer. Often times nowadays main course is brought out to soon but his timing was perfect. This is a direct reflection of his no doubt stellar communication With the back of the house. He was also training a new wait staff member, she was also doing am amazing job and was picking up everything he was laying put for her. I could not have been more impressed.
    Phil, our server was so kind and helpful! Definitely our favorite server! And Justin the manager was so great!
    Our waiter Shane was outstanding. My 20 yr. old son, who also works in a restaurant, was very impressed ! He was very attentive and worked hard.