The Melting Pot Richmond Contact Reviews

The Melting Pot Richmond

9704 Gayton Rd
Henrico, VA 23238
(804) 741-3120

The Melting Pot in Henrico, VA
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Our server was awful. She never checked on us. Never refilled our water glasses despite us asking. Never asked if we wanted another cocktail or beer. Our pots overheated. We wanted more veggies with our meat but could only ask at the end of the course because she never checked on us. Never saw her after she dropped off our chocolate fondue to ask for anything else. Never provided the Garlic and Wine seasoning we asked to purchase.
    The strawberries were perfect, the raspberries and blackberries were not really needed. I wish we could have just gotten more strawberries and bananas.
    Better laid out menu. Server seemed rushed between several tables. We waited longer than expected between courses. The cooking time suggestions for beef/pork should be explained as 2 minutes for rare & work up from there to achieve desired doneness. We assumed meat would be cooked through at the 2 minute mark, but was still bloody (we prefer medium-well to well done). We appreciated having the Valentine's menu still available after the holiday. It was a nice option. All staff were very friendly & eager to answer questions & provide feedback on various cheeses, spices & broths. We were absolutely stuffed full when we left & enjoyed our after Valentine's date.
    Gavin was an absolutely exceptional waiter!!! He was friendly and excited about us being there and very knowledgeable and helpful about the menu and all of the options available. It was especially amazing to see how wonderful he was in comparison to the servers at other tables around us. He was above and beyond a level of exceptional service. When we return we will be requesting to be at Gavin's table, you can count on that! An 11/10!!!
    Our server Danielle was awesome. She was friendly, funny, and very kind. She was always at our table ready to get us more drinks and make sure we were satisfied with her meal. She allowed for us to have an amazing experience.
    She didn’t add enough liquid to cheese waited 20 min or more to eat once served Waited 20 to 30 min once finished before next course was brought
    My friend and I hadn't seen each other in a while and Alyssa was great in making sure we didn't feel rushed and could enjoy our night. It was such a nice relaxed evening with great food! That is why Melting Pot well always be our favorite place to get together.
    Morgan was great and friendly. She interacted with us when we asked her non-melting pot related questions and checked up on us the perfect amount of times.
    Our waiter Devin did an awesome job making sure what we wanted and bringing the food in a timely manor. We will ask for him next time we dine with you all.
    Maybe just had a couple more options on Valentine’s Day menu.