The Melting Pot Richmond Contact Reviews

The Melting Pot Richmond

9704 Gayton Rd
Henrico, VA 23238
(804) 741-3120

Map
The Melting Pot in Henrico, VA
What are people talking about?
     
    90%
    281 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1508417488633
    419471710
    Aaron was training Rachel and they both did a great job. The manager also came to visit us and made us feel welcome. I felt bad because we dined past closing but no one made us feel like we needed to rush out the door or rush our four course dinner. Aaron was especially accommodating to a friend who required GF and he brought her out GF items to dip and warned her which dishes and sauces were and were not GF which showed excellent knowledge of the menu. He also had many recommendations on the menu that did not disappoint.
    1507849260277
    418831938
    For our 1st visit we felt welcomed the moment we entered. The manager, Justin and the hostess were very pleasant. Aaron was very professional and friendly. He explained everything as well as answered all our questions. We will certainly be back. Next time with a bigger party.
    1507776238947
    418732011
    Daryl was friendly, helpful, and knowledgeable. He talked me into a cocktail and I’m glad I listened, it was delicious! He knew what we wanted before we did and made the night memorable. Most fun I’ve had on a girls night out ever. The manager checked on us a few times as well, we were well cared for!
    1507668663567
    418572513
    No additional comment
    1507585581970
    418455097
    Shane, our server was really great. He knew how to speak but not stick around too long that it gets awkward. He also was genuine with recommendations and provided great feedback for any questions we asked. We didn’t feel rushed and it was a perfect night enjoying cheese and chocolate.
    1507254858093
    418098077
    Aaron was AWESOME! I don't usually fill out customer surveys when I go to a restaurant but he was so awesome that I would have felt guilty not writing a review. First of all, there was a "punny" birthday card, signed by the whole staff, waiting on our table when we arrived which was such a pleasant surprise. Things only got better from there. Once our cheese fondues arrived to the table, Aaron added some ingredients to it right before our eyes, explaining the process as he went on. As we devoured the fondue, Aaron made mental note of the dippers that we liked best and continued to bring more out for us as we needed them. This was one of the most significant reasons why Aaron was such a great server: we didn't even need to voice our needs, he noticed what we needed and brought it to us before we even asked for it. This allowed us to engage fully in the conversation and the meal to truly enjoy our experience. At the end of the night, Aaron brought out a special little birthday dessert plate filled with poundcake, strawberries, and candles. The fact that he remembered it was our birthday from the beginning of the night and surprised us with our favorite dippers from the evening truly made our night a night to remember. Aaron, you were GREAT, thanks for genuinely engaging with us and for all of the personal touches you added to our meal. We'll definitely be back!
    1506735551790
    417464134
    Our experience was wonderful especially for it being my first time there. Our server, Gavin, was full of energy and knew the menu well and knew what to recommend.
    1506733910553
    417463164
    Shawn was pleasant and let us know of the specials. I would recommend!
    1506348243340
    416888091
    Our experience was perfect. My wife and I had not been there in years and absolutely loved it. Our server, Amelia, made it that much better. We are definitely a couple that loves good food, but when our service is top notch, it makes everything that much better. She was extremely nice, pleasant and had some great recommendations on the menu. She even had a trick with combining sauces, which we loved. To top it all off, at the end of the night we had some chocolate left over and said we loved the blonde brownies with it, so she took the leftover chocolate and put more brownies in with it for a to go bag. It is actions like that which will have us not only coming back (because all the other food and wine was great!) but we will push to sit in Amelia's section. Thank you for a great night out!
    1506281084353
    416754083
    I think I detailed this well in the last response.