The Melting Pot Austin Contact Reviews

The Melting Pot Austin

13343 Research Blvd Ste 350
Austin, TX 78750
(512) 401-2424

The Melting Pot in Austin, TX
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

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    When we arrived, they already had started the burners for cheese and had set out the dippers. This made the experience feel rushed. Our server, Brian, did not promptly clean (or have cleaned) the items on the table (plates, utensils) between courses, and the cheese plates had to be moved in order to make room for salads, etc. Drinks came slowly. Had to ask for water refills. We asked for extra mushrooms and green goddess and it was never delivered. Brian didn't check back often enough for us to ask him for the extras again - by the time he checked back, we had finished our entrees. Based on the service and the new menu style, I don't feel like this is an upscale dining experience, as it once was. The pricing is similar to finer dining, so I would expect to continue the upscale tradition.
    Overall, everything as great. The only thing I would comment on was I was a little confused by some portions of the menu layout, but it was quickly explained. Also it would have been cool to have the option to just get one big pot of fondue for the whole table instead of having it broken down by individual servings. Really, minimal comments because I loved the experience and taste of the food. The house salad wasn't also spectacular.
    Our waiter and the manager were both attentive and accommodating. Our waiter was patient with our son (who was there for the first time). The manager was very nice to bring drinks for all of us to celebrate a minor's birthday.
    Staff are very friendly and informative. They walked us through the dining experience very well. Pacing was good and I did not feel rushed.
    The wait time was a little longer than expected, but the experience was really great. When we got there, we were seated right away, but has to wait for the waiter for a while. We were wondering why it took a little while to get started especially when it wasn't packed in the restaurant. However, things were still really good.
    Our hostess told us that she thought we would enjoy Brian so she seated us in his area. She was definitely right. :-) Brian was perfect! He helped us navigate the menu since it had been a while for us and expertly provided cooking guidance. He also has a great sense of humor - totally appreciated. We had a wonderful dining experience!
    I came in without a reservation and was treated as a VIP. Hats off to front of house for being kind during the holiday rush and not reprimanding me or ignoring me for not having a reservation. Great experience!!
    Nothing wrong, enjoyable. Just thought it was a lot to eat.
    Katie did a fantastic job
    Came here to celebrate my birthday and it was absolutely delightful. The service was superb, the food was to die for and the overall atmosphere is fantastic. The prices match the quality and deliciousness of the food. I will continue to dine at the Melting Pot forever! Never disappointed!