The Melting Pot Knoxville Contact Reviews

The Melting Pot Knoxville

111 N Central St
Knoxville, TN 37902
(865) 971-5400

The Melting Pot in Knoxville, TN
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    271 review(s)
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Great experience Waiter was attentive but not intrusive
    Evan was exceptional, especially having several tables and being super busy for a Tuesday night. He was timely and handled the crowd with ease! He made jokes with us every time he came over and never seemed flustered with his work load! He repeated several times his name and if we needed anything else/extra to not hesitate to ask. Great service and experience!!! Thanks Evan
    We have eaten there for the past 20+ years and everything was very good, no real complaints.
    This visit was great. We go every year for our anniversary. My husband loves the cheese fondue and the chocolate fondue is my favorite. I love that the give military discount. In my opinion, every discount is great with such high prices. I wish the prices weren't so high but honestly the food is amazing!!
    Once seated at our table we believed we were going to have a positive experience, however this was not the case this particular night. As we typically celebrate large occasions with the Melting Pot we were very disappointed that upon being seated we were abandoned at our table. Numerous times we had to locate our waiter in the kitchen. It appeared we were not alone as the tables surrounding ours were also up and searching for their wait staff as well.
    We were in a nice cozy corner. Our waiter was excellent and made some great recommendations. He kept our drinks filled. The manager stopped by twice and introduce and then check on us. Showed us they truly cared about our visit.
    Our experience was amazing. Fantastic service and atmosphere. This was our first time so we were not quite sure what to expect but we were blown away! I’m not quite a seafood fan but I really enjoyed the shrimp and the lobster. The chocolate was our favorite part of the experience
    While the food and service was great, I was not happy with the fact that there was an automatic 20% gratuity added to the bill. I was not told about this prior and only noticed once receiving the bill. If this is common practice, it should be explained to guests prior to ordering or when making a reservation.
    Hannah was great She was engaging and attentive
    The manager coming around to check on us was nice, but bringing me a rose was over the top :) Our server was friendly and knowledgeable, and we had a wonderful time enjoying the food and the fondue experience. I marked the cheese fondue down a bit on the survey, b/c I prefer an option with no wine, and/or with tortilla chips, but there wasn't an option that included either. That's a personal preference though, and the fondue was still good. My only real issue with the visit was the dirty plate. I was a little disappointed that it wasn't checked, but that's pretty minor.