The Melting Pot Rocky River Contact Reviews

The Melting Pot Rocky River

3111 Westgate Mall
Fairview Park, OH 44126
(440) 356-8900

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The Melting Pot in Fairview Park, OH
What are people talking about?
     
    91%
    17 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1502986147343
    412317998
    Our waitress, Julie, was extremely kind in helping us understand and navigate the menu. She explained everything very well. She was also very attentive to us with getting more water, asking if we needed more sauce, etc. We did not have any managers visit us while we were dining.
    1502633847487
    411899765
    Christian was awesome and nice, he explained everything well and made sure we understood everything and was okay with everything. He checked on us timely and made sure we were still ok, the manager stopped by and showed us a magic trick which we thought was unique and special. He showed care and made sure that we were having a great time.
    1502237414403
    411383915
    Our server was excellent at explaining a couple things that weren't clear on the menu. The kids loved the cheese and dessert, and both enjoyed the food as well. There was an issue with another table that was asked to quiet down, which only lasted about 5-10 minutes before being a low roar again. There was a point that we couldn't hear our kids speaking right next to us. Not the restaurants fault, but nonetheless was a bit of a disappointment for our experience. Overall we will visit again.
    1497883088457
    406212090
    Server was excellent. We enjoyed the magician very much. Thank you. Price is still kind of high.
    1496751045033
    404778060
    Allen B. was very helpful and friendly and flexible!!!
    1492292058423
    2084204593
    We felt rushed on this specific visit. Normally, we finish dining at the Melting Pot in 2-3 hours. It is an event that takes the whole night which we enjoy. On this visit, we finished in less than 1.5 hours. At one point, we had some cheese fondue remaining, the salads already plated and present, and the cooking style basically ready. We were disappointed that we felt rush.
    1492220908727
    2083693945
    The server was completely unattentive to us. Getting drink refills took forever, our last one taking nearly 35 minutes. He had poor customer service and was not friendly or helpful at all. Didn't offer anything additional. Never once asked us what we were out celebrating for, and for the record it was a big one, our seven year anniversary. We didn't feel special or valued at all. The meal was paced horribly! Cheese and salad were set down within a minute of each other. Dinner came reasonably. We finished drinks after dinner and waited 35 minutes for refill. From the time we finished dinner until the chocolate fondue was ready to eat was nearly 50 minutes! It's never been that long for me before. Not once did the server apologize for the awful long waits, and we did sit there for over half an hour not even once acknowledged. I honestly can't remember the last time I was this disappointed with a server.
    1492008927917
    2081931600
    Kelly was friendly, attentive, informative, helpful, understanding. We remember her from previous visits. No pressure to have us order more than we intended. The gentleman who stopped by twice and I assume was a manager was pleasant and friendly in approach. Typical of too many restaurants I do not recall him introducing himself nor wearing an ID. I want to ask, "Who are you and why are you asking about our meal and experience?" Why can't such people simple say, "Hi, I'm Jim, one of the managers, how is everything going for you this evening? Anything you need? Thanks for choosing to dine with us this evening."
    1491957408613
    2081563695
    Alan was our server and he did a very good job maintaining the flow of our dinner and making sure we had everything we needed. Eric is always very pleasant and engaging with his patrons.
    1490664272527
    2071614308
    Everyone was very friendly. They were polite and inviting. We had small children with us and the staff was very accomodating to them as well. They offered to bring us more dunkables when we got through the first tray. The service was very prompt.