The Melting Pot Rocky River Contact Reviews

The Melting Pot Rocky River

3111 Westgate Mall
Fairview Park, OH 44126
(440) 356-8900

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The Melting Pot in Fairview Park, OH
What are people talking about?
     
    88%
    48 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1497883088457
    406212090
    Server was excellent. We enjoyed the magician very much. Thank you. Price is still kind of high.
    1496751045033
    404778060
    Allen B. was very helpful and friendly and flexible!!!
    1492292058423
    2084204593
    We felt rushed on this specific visit. Normally, we finish dining at the Melting Pot in 2-3 hours. It is an event that takes the whole night which we enjoy. On this visit, we finished in less than 1.5 hours. At one point, we had some cheese fondue remaining, the salads already plated and present, and the cooking style basically ready. We were disappointed that we felt rush.
    1492220908727
    2083693945
    The server was completely unattentive to us. Getting drink refills took forever, our last one taking nearly 35 minutes. He had poor customer service and was not friendly or helpful at all. Didn't offer anything additional. Never once asked us what we were out celebrating for, and for the record it was a big one, our seven year anniversary. We didn't feel special or valued at all. The meal was paced horribly! Cheese and salad were set down within a minute of each other. Dinner came reasonably. We finished drinks after dinner and waited 35 minutes for refill. From the time we finished dinner until the chocolate fondue was ready to eat was nearly 50 minutes! It's never been that long for me before. Not once did the server apologize for the awful long waits, and we did sit there for over half an hour not even once acknowledged. I honestly can't remember the last time I was this disappointed with a server.
    1492008927917
    2081931600
    Kelly was friendly, attentive, informative, helpful, understanding. We remember her from previous visits. No pressure to have us order more than we intended. The gentleman who stopped by twice and I assume was a manager was pleasant and friendly in approach. Typical of too many restaurants I do not recall him introducing himself nor wearing an ID. I want to ask, "Who are you and why are you asking about our meal and experience?" Why can't such people simple say, "Hi, I'm Jim, one of the managers, how is everything going for you this evening? Anything you need? Thanks for choosing to dine with us this evening."
    1491957408613
    2081563695
    Alan was our server and he did a very good job maintaining the flow of our dinner and making sure we had everything we needed. Eric is always very pleasant and engaging with his patrons.
    1490664272527
    2071614308
    Everyone was very friendly. They were polite and inviting. We had small children with us and the staff was very accomodating to them as well. They offered to bring us more dunkables when we got through the first tray. The service was very prompt.
    1489604366113
    2062752037
    We actually really enjoyed this trip to the melting pot. The front desk staff was a little underwhelming and not totally with it, but we also didn't have a reservation, so it could've just been they were busy. Once we got to the table though, everything from the service, down to the food, was absolutely incredible!
    1486588063347
    2036863693
    Our server was well informed and polite and patient all night long
    1485817184563
    2030500343
    The server was very happy and animated. He was knowledgeable about the food. The host greeted us on the way in and out. We were seated right away and we have never had to wait. The chocolate was amazing and the flambe added an extra touch. The dippers were plentiful and when we asked for more strawberries the server got them right away.