The Melting Pot Rocky River Contact Reviews

The Melting Pot Rocky River

3111 Westgate Mall
Fairview Park, OH 44126
(440) 356-8900

The Melting Pot in Fairview Park, OH
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Everyone was very friendly. They were polite and inviting. We had small children with us and the staff was very accomodating to them as well. They offered to bring us more dunkables when we got through the first tray. The service was very prompt.
    We actually really enjoyed this trip to the melting pot. The front desk staff was a little underwhelming and not totally with it, but we also didn't have a reservation, so it could've just been they were busy. Once we got to the table though, everything from the service, down to the food, was absolutely incredible!
    Our server was well informed and polite and patient all night long
    The server was very happy and animated. He was knowledgeable about the food. The host greeted us on the way in and out. We were seated right away and we have never had to wait. The chocolate was amazing and the flambe added an extra touch. The dippers were plentiful and when we asked for more strawberries the server got them right away.
    Our waiter Alan was one of the BEST waiters I have ever had anywhere. He was extremely professional, outgoing, friendly, knowledgeable and you can tell he cares about his customers, restaurant and job. I would request him from now on.
    Karen made the visit exceptional. She went out of her way to chat and laugh with us. She was very funny and entertaining. She went above and beyond to acccomadate food allergies and requests. We will definitely be back and request her in the future!
    David our server, (if not a manager he should be), was very knowledgeable. It was my first time at the Melting Pot, so I was not familiar with your "process" at all. David explained the menu, each of the selections and made suggestions based on questions he asked about what WE liked. David was very thorough, friendly and made me and my guest feel very comfortable. I have been in management for over 30 years, I would love to have my employees focus on customer service the way David did. I know a great employee when I see one. David is a true asset to your establishment. He presents a very professional image, and caters to the customer. EXCELLENT JOB!!!!!
    Look, the overall experience was enjoyable, but very pricey for what you get. The average couple would spend $100 for a meal here. We all enjoyed the cheese fondue. I'm not a fan of boiled meat, (we got the lobster, filet, chicken, shrimp combo) so the entree was OK, but no "wow" factor there. And dessert was just a light, drippy, Hershey syrup dip, a big let-down. You had to be determined if you wanted any of the pecan bits off the bottom of the pan. The four of us agreed on two things: 1) It was a pleasant experience that we're glad we had, and 2) We probably wouldn't return.
    I don't think there could have been an improvement. Everything was delicious and the experience was great! Our server did a good job of explaining everything to us and providing recommendations. I also loved how when we told our server we were there to celebrate getting a new job she even brought out a "congratulations" plate with our dessert course.
    Karen was our server and as I said earlier, she made our night comfortable and special by all of her actions from explaining each course and preparing things for us and coming back to make sure we were doing things well all the way to bring us chocolate covered strawberries for our birthday month celebration and actually singing "Happy Birthday" to us as we blew out our candles. What a great employee you have at the Westgate Melting Pot. You should make sure you keep her on as she is one of the best servers we ever had.