The Melting Pot Rocky River Contact Reviews

The Melting Pot Rocky River

3111 Westgate Mall
Fairview Park, OH 44126
(440) 356-8900

The Melting Pot in Fairview Park, OH
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    26 review(s)
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    I wish there was a full long table for large parties (we were 9) the division in the middle of table feels odd. I understand why it's there but it would be better if there was a large group room...
    Is there happy hour? If so I wish someone would have told me in my last couple of visits.
    The hostess quickly brought us to our table, and our server, Jacqui, was excellent tonight. She explained the entire process really well, and did a wonderful job mixing everything. She even waited for my date to come back to light the S'mores fondue on fire as she would've missed it otherwise.
    We had a birthday celebration for someone who has never been to The Melting Pot. It was a wonderful experience made by Kelly. Although the restaurant was very packed and the servers were very rushed, through no fault of theirs. The night was still great!
    I just think it is overpriced.
    The attitude of your server The pace of the meal (we were rushed during every course) The proper preparation of the courses (server did not used the potato to test the readiness of the oil for cooking nor did she explain how to know when it was ready; had she done that, she may have become aware of the overheating of the oil, which affected not only our food quality, but our safety and comfort as we dined) Concern for the safety of the customers (we continued to be sprayed by hot oil, a problem which was only solved by our action and 35 years of dining experience; otherwise we would have been left on our own and continued to be sprayed as our waiter did not check on our table) The frequency of visits to the table by the server Fresher bread with the cheese entree, we feel it was a little stale Server should consult the customer before taking away entrees/plates/food (our server continued to take our food before we were ready, without asking, and before the food was gone) Server should be knowledgable about the cooking process to explain to customers
    More vegetables served with out food would have been nice! Other than that food was divine. Very classy restaurant!!
    We were given herb-crusted chicken instead of filet mignon which we did not realize until the end of the meal.
    I wanted to say our server, Todd was amazing. He went above and beyond for us! Please share this with him. We had 2 small children and he made the experience very pleasurable. I would definitely come back and request him to be our server. He also mentioned he was the bartender and I definitely would sit at the bar and have him prepare my drinks. He was fun, high energy, very knowledgable of the menu and drinks. It was a nice night out and having Todd as our server made it even more enjoyable!
    Our waitress, Julie, was extremely kind in helping us understand and navigate the menu. She explained everything very well. She was also very attentive to us with getting more water, asking if we needed more sauce, etc. We did not have any managers visit us while we were dining.