The Melting Pot Rocky River Contact Reviews

The Melting Pot Rocky River

3111 Westgate Mall
Fairview Park, OH 44126
(440) 356-8900

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The Melting Pot in Fairview Park, OH
What are people talking about?
     
    66%
    37 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1518888131220
    443102064
    As I mentioned, our server Eric was exceptional. So were the young people at the front desk, the young man who cleared each course from our table, and other servers who stopped in to make sure we had everything we needed (even though the restaurant was extremely busy). What a great venue! I made the reservation through Open Table and requested a somewhat secluded table; we were treated to a wonderful booth that gave us the privacy we needed to enjoy a delicious, giddy, giggly, languorous dinner together
    1518142279043
    441900659
    Please see my prior comments. It was clear that the server deliberately cut portion sizes, but charge for multiple full amounts. When we finally complained, she became angry and defensive. There was no manager or owner to speak with. The host provided a card for the proprietor. I will be in contact with the proprietor.
    1517378234730
    440518296
    The Melting Pot is easily my favorite restaurant. Even when my experience hasn't been the best the food more than makes up for it. I've only really ever had 1 bad experience at this particular location but the rest of the experiences have been amazing. The food quality always amazes me every time I go. And the fact that you guys let us sub things out makes me so happy. Also thanks a bunch for having the tables with chairs. I'm in a wheelchair and when I visit other locations it's been all booths so I'd have to sit in the aisle and be very much in the way. Out of all the locations, I've visited you guys have been the best by far. Thank you so much for being so accommodating. You have no idea how great it feels when you're not treated like an inconvenience. Also, thank you Ali for being a great waitress. We had a blast :)
    1515967658493
    437430513
    We had an absolutely terrible experience will not ever be returning. We had called in advance letting staff know that the coupon we had was expired and politely asking if it would still be honored, and were told very nicely that we could come in and they would still take said coupon. As we sat down we got wonderful service from our waiter and our appetizer course came quickly. As we were enjoying our meal, the manager Kelly approached us and asked for the coupon. We gave it To her and she returned a minute later with an incredibly rude and entitled attitude telling us that our coupon is extremely expired and we can not use it. The coupon had expired in 2014 and was lost for a long time which is why we had called and given the dates and was told by manager Maddie that it will still be valid. Kelly then begins to raise her voice at us yelling over my mom while my mom was trying to explain herself repeating over and over that it is just too far expired. My mom felt very belittled and I did as well while she was raising her voice and Reading us the fine print on the voucher then saying she will honor $25 of the $50 voucher. This is not what we were initially told and would not have driven out to this restaurant if it was the case. Kelly’s absence of professionalism is incredibly belittling and the way she approached the situation was very wrong. Yelling at your customers and embarrassing them in the middle of a restaurant is not the right Thing to do. We will never recommend or visit a Melting Pot restaurant again due to this horrible experience. I highly recommend that Kelly receive training in customer service because after our situation it is apparent that she is very unfit for her role. Thank you.
    1511828962907
    427503883
    I wish there was a full long table for large parties (we were 9) the division in the middle of table feels odd. I understand why it's there but it would be better if there was a large group room...
    1509410474260
    420829998
    Is there happy hour? If so I wish someone would have told me in my last couple of visits.
    1508786803037
    419941166
    The hostess quickly brought us to our table, and our server, Jacqui, was excellent tonight. She explained the entire process really well, and did a wonderful job mixing everything. She even waited for my date to come back to light the S'mores fondue on fire as she would've missed it otherwise.
    1508775512460
    419916873
    We had a birthday celebration for someone who has never been to The Melting Pot. It was a wonderful experience made by Kelly. Although the restaurant was very packed and the servers were very rushed, through no fault of theirs. The night was still great!
    1507906313983
    418877969
    I just think it is overpriced.
    1505488889463
    415683593
    The attitude of your server The pace of the meal (we were rushed during every course) The proper preparation of the courses (server did not used the potato to test the readiness of the oil for cooking nor did she explain how to know when it was ready; had she done that, she may have become aware of the overheating of the oil, which affected not only our food quality, but our safety and comfort as we dined) Concern for the safety of the customers (we continued to be sprayed by hot oil, a problem which was only solved by our action and 35 years of dining experience; otherwise we would have been left on our own and continued to be sprayed as our waiter did not check on our table) The frequency of visits to the table by the server Fresher bread with the cheese entree, we feel it was a little stale Server should consult the customer before taking away entrees/plates/food (our server continued to take our food before we were ready, without asking, and before the food was gone) Server should be knowledgable about the cooking process to explain to customers