The Melting Pot Wilmington, NC Contact Reviews

The Melting Pot Wilmington, NC

885 Town Center Dr
Wilmington, NC 28405
(910) 256-1187

The Melting Pot in Wilmington, NC
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Chad was fantastic! He made our experience wonderful!
    Chadwick was the best server we have ever had when dining out. His friendly personality and knowledge of the menu were imoeccable. We look forward to coming to the restaurant again and having Chad as a server!
    The waitress was very helpful, friendly and knowledgeable about the menu.
    This is the second time in a row at this location in which the experience was horrible. The first time was due to the service provided (which I filed out a survey with no response). I figured having had other quality trips I would give it another shot. While the service was excellent, there were several other issues which have led to me deciding not to return again. First there was chewed up food or chocolate all over the head rest area of the seating and the wall behind the head rest (which was cleaned up after notifying the server but was less than appetizing to see as i was getting ready to eat my food). Secondly, there was a table of children with no adult sitting with them directly behind us. The entire time we were there, they were squeling, yelling, and being very loud to the point of being disruptive. They also were making prank phone calls on speaker phone which was also disruptive to my family trying to enjoy our meal. And third,the portion size was extremely small for the price. I paid $55 for 12 pieces of meat. After all of this along with my previous horrible service experience in the last meal, I will not be returning to the Melting Pot nor will I recommend it to anyone else. Two horrible trips in a row are enough for me and I can go elsewhere to get a better experience.
    We went on a night they were running a special. It was BOGO 4 course. They were poorly under staffed. This has happened before on a night we went in for another special; they were very under staffed that night as well. Both times it has taken around 3 hours to eat. Which is way longer than normal for just me and my wife when we go there on any other normal night.
    If nights are expected to be busy, have more staff scheduled. Wait time was TOO LONG and 20 percent for tip was not appropriate for the service that was giving.
    Chad was on point. He knew his stuff and was very professional. Also had a good sense of humor.
    Abby was awesome, I don't know how but she knew exactly what we would order. I guess that's a sign that we're Melting Pot junkies. We've never had Abby before but she was awesome, she's a keepers!
    More experienced servers. Our server forgot about us on multiple occasions. We were in a back booth. We didn't get but one refill on our drinks and our order was not 100% correct. It took us almost an hour to get our bill, have it picked up and brought back to us to sign and leave. It was very disappointing since we live an hour away and rarely get a date night!
    There aren't really any glaring holes at all about this. Everything is excellent, from the drinks to the service, to the food and the ambience, everything was excellent. I couldn't ask for a better restaurant to frequently visit in Wilmington. I love being a loyal customer because it is well earned and well deserved by this restaurant.