The Melting Pot Charlotte, NC - Midtown Contact Reviews

The Melting Pot Charlotte, NC - Midtown

901 S Kings Dr Ste 140B
Charlotte, NC 28204
(704) 334-4400

The Melting Pot in Charlotte, NC
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Our server, Katie, was excellent. She was friendly and very knowledgeable. Her timing of each course was spot-on.
    Had trouble keeping time for our food. Maybe bring timers to the table to help with the time. Also, so many choices of dips and would forget which was better with which meat so maybe a chart to help explain the dips? But the service was great. It was just a lot of information for a first visit. The cheese fondue, salad, chocolate and mixed drinks were great.
    This place is excellent, we loved it! The food is so great and friendly staff. It's a little expensive though
    The light bulbs in certain booths ( Midtown Charlotte, NC location) after the remodeling need to be redesigned. We had to move tables because several booths have the light bulb unfiltered. I kept seeing spots due to the brightness and unfiltered light bulb. I had to move to a different type of booth because I was getting a headache immediately upon sitting down with this type of exposed and unfiltered light bulb. I did address this with the manager and he took care of my need to change tables immediately. Secondly, a new hire should not be scheduled to work a full table/workload on a holiday like Mother's Day. Even with a couple of managers helping, the entire dining time was very slow compared to all other previous visits. We had to ask for drink refills during our meal and at times our server disappeared and did not check on us as frequently as expected. When asking for extra dippers during our chocolate course, we were given minimal dippers (two dippers total for a party of three) by our server. In fairness, when we mentioned this to the manager, he immediately gave us extra dippers for our party of three. The managers make it a point to reach out to my family at every visit at the Midtown Charlotte, NC location. They make us feel welcome and treat us as regulars. The managers at this location should be recognized for their warmness and hospitality. Because of the current managers on staff, we will continue to visit the Midtown Charlotte, NC location very frequently.
    Jennifer is our favorite server! All of the staff are excellent, but Jennifer is above and beyond. She explains everything in detail and makes great recommendations. She is personable and easy to communicate with.
    Or waitress Alexandra was very nice. She was print and knowledgeable in her job. My children loved how the chocolate fondue is set and fire to melt the marshmallows but they were in the bathroom when she came with it. She said she would wait for them. I thought that was An awesome thing even though she was very busy.
    The server, Christian, was very helpful in picking our meals and made the night enjoyable. He made us laugh and made us feel very welcomed and was not at all annoyed with the millions of questions that we asked. 10/10 would come back specifically for the service if not the food.
    Slow to be seated when we already had reservations
    We are always greeted by friendly staff, and the hostess let us know that Stacy will be waiting on us last evening. It was especially nice when Katie stopped by to greet us (within 30 seconds of sitting down) and get a drink order (she identified herself!!) before Stacy could come by. Stacy's service was outstanding - we never felt rushed, nor did we feel like we were waiting for anything.
    Dave Y was a great server! He made my first time/birthday experience a memorable one, he made the huge menu easy to choose from and took our likes and dislikes into account for our dinner choices. It was easy to choose our entree fondue choice after speaking with him about our preferences. Would definitely recommend him as a server to anyone!