The Melting Pot Charlotte, NC - Midtown Contact Reviews

The Melting Pot Charlotte, NC - Midtown

901 S Kings Dr Ste 140B
Charlotte, NC 28204
(704) 334-4400

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The Melting Pot in Charlotte, NC
What are people talking about?
     
    90%
    285 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1495494963667
    403564415
    Our server, Katie, was excellent. She was friendly and very knowledgeable. Her timing of each course was spot-on.
    1495306396750
    403450150
    Had trouble keeping time for our food. Maybe bring timers to the table to help with the time. Also, so many choices of dips and would forget which was better with which meat so maybe a chart to help explain the dips? But the service was great. It was just a lot of information for a first visit. The cheese fondue, salad, chocolate and mixed drinks were great.
    1495116539237
    403340239
    This place is excellent, we loved it! The food is so great and friendly staff. It's a little expensive though
    1494942258460
    403020916
    The light bulbs in certain booths ( Midtown Charlotte, NC location) after the remodeling need to be redesigned. We had to move tables because several booths have the light bulb unfiltered. I kept seeing spots due to the brightness and unfiltered light bulb. I had to move to a different type of booth because I was getting a headache immediately upon sitting down with this type of exposed and unfiltered light bulb. I did address this with the manager and he took care of my need to change tables immediately. Secondly, a new hire should not be scheduled to work a full table/workload on a holiday like Mother's Day. Even with a couple of managers helping, the entire dining time was very slow compared to all other previous visits. We had to ask for drink refills during our meal and at times our server disappeared and did not check on us as frequently as expected. When asking for extra dippers during our chocolate course, we were given minimal dippers (two dippers total for a party of three) by our server. In fairness, when we mentioned this to the manager, he immediately gave us extra dippers for our party of three. The managers make it a point to reach out to my family at every visit at the Midtown Charlotte, NC location. They make us feel welcome and treat us as regulars. The managers at this location should be recognized for their warmness and hospitality. Because of the current managers on staff, we will continue to visit the Midtown Charlotte, NC location very frequently.
    1494890217817
    402995062
    Jennifer is our favorite server! All of the staff are excellent, but Jennifer is above and beyond. She explains everything in detail and makes great recommendations. She is personable and easy to communicate with.
    1494885964457
    402990429
    Or waitress Alexandra was very nice. She was print and knowledgeable in her job. My children loved how the chocolate fondue is set and fire to melt the marshmallows but they were in the bathroom when she came with it. She said she would wait for them. I thought that was An awesome thing even though she was very busy.
    1494641589033
    402848224
    The server, Christian, was very helpful in picking our meals and made the night enjoyable. He made us laugh and made us feel very welcomed and was not at all annoyed with the millions of questions that we asked. 10/10 would come back specifically for the service if not the food.
    1494637111390
    402845422
    Slow to be seated when we already had reservations
    1494614055927
    402829663
    We are always greeted by friendly staff, and the hostess let us know that Stacy will be waiting on us last evening. It was especially nice when Katie stopped by to greet us (within 30 seconds of sitting down) and get a drink order (she identified herself!!) before Stacy could come by. Stacy's service was outstanding - we never felt rushed, nor did we feel like we were waiting for anything.
    1494426854317
    402708434
    Dave Y was a great server! He made my first time/birthday experience a memorable one, he made the huge menu easy to choose from and took our likes and dislikes into account for our dinner choices. It was easy to choose our entree fondue choice after speaking with him about our preferences. Would definitely recommend him as a server to anyone!