The Melting Pot White Plains Contact Reviews

The Melting Pot White Plains

30 Mamaroneck Ave
White Plains, NY 10601
(914) 993-6358

The Melting Pot in White Plains, NY
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    The meal took over 3 hours. There is no reason it should have taken so long. The waiter was inattentive and slow. Upon leaving we asked for sauces to font times before receiving them. Overall, a crappy experience and despite the 25% discount the manager provided (which was appropriate) we will not be returning to the melting pot any time soon.
    Our waitress who was also tending the bar was extremely friendly and definitely attentive to us.
    being in a basement there was no service on our phones and the wifi was spotty.
    We made reservations for 6:30pm and we arrived at 6:40pm by the time we received our entrees it was 8:30pm or later. The service was extremely slow it took 45mins for us to get a Shirley temple and an unsweetened iced tea. The iced tea wasn't even free refills which was disappointing because it just tasted like water. The potions for 6 people was extremely disappointing. At the end of the night when the chocolate fondue came out the pot was not even halfway filled. It seemed like a waste of money if we are being totally honest.
    Over priced
    Maybe offer more variety of meat the entree
    Greg the manager made sure to stop by our tables, and I saw him continually at tables all through the restaurant the whole night. He was nice, eloquent and seemed genuinely interested in our experience and how the food was. Pascha (again, I have no idea how to spell this guy's name, so I'm sorry but he was really cool) was a great waiter. He was really funny and had some great witty one liners that kept me laughing all night. He was very explanatory about flavors and what he recommended from the menu. 10/10
    As our first time the menu was a but overwhelming as one large page, however Jeremiah was great from start to finish at both answering our questions as well as anticipation any other ways to better accommodate us (I didn't know we could get our dessert to go, he definitely saved the day there!). He was conversational and friendly in a way that made our first fondue experience really fun. I originally went because of a gift card, but due to he food and equally so the exceptional service from Jeremiah I definitely see myself returning and inviting different friends to come try it out with me. Also - shout out to manager Tony for being really great with both confirming my reservation the day before as well as being understanding and great when we were running late.
    Our server Jade was wonderful, sweet, and helpful! We had so many questions because it was our first time and didn’t know what to expect and she explained everything and helped with our decision and so glad she did!!!!! We loved her and hoped to see her again next time we come back! Definitely recommend!
    Mark was amazing with our table- very enthusiastic and checked on us frequently so that we could order more items for dipping. Vanessa (Victoria?) was with our large group of teenagers in the back room and she did an excellent job of being patient and working with many of them that had never had fondue before. The manager also checked in with both of our tables to ensure we were enjoying our special night. Loved the birthday welcome sign in the lobby and the warm greeting by the hostess group- it was a GREAT night.