The Melting Pot Syracuse Contact Reviews

The Melting Pot Syracuse

306 Hiawatha Blvd W
# H104
Syracuse, NY 13204
(518) 466-8747

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The Melting Pot in Syracuse, NY
What are people talking about?
     
    85%
    189 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1493070750003
    401934227
    Our server was very kind and funny which made the meal even more fun. He was very smiley and kind.
    1492822185057
    2088129366
    I am a self-proclaimed Melting Pot junkie. I've been to Melting Pots in SC, NC, VA, NY, MA, and CT. The wait staff is very hit or miss with mostly misses. Lindsay is hands down the BEST server I've had in at any Melting Pot. She was very personable and extremely responsive and present. She was very attentive to ensuring our cook temperatures were perfect. If I could have Lindsay every time, I'd be apt to come more often. She was awesome.
    1492820132397
    2088114362
    Olivia was so friendly and helpful being that this was our first time here. Thank you for a very good night out
    1492816666950
    2088074163
    Good food great service
    1492814017847
    2088057156
    Everyone here is so great! Lindsay was our server tonight and she went above and beyond to make sure we had an exceptional meal. We had a great interaction and the conversation flowed lovely. Having a manager also come by to check is was a nice personal touch. We love melting pot and can't wait to come back!
    1492730993007
    2087470624
    Olivia was wonderful. Very personable and great with my daughter. One of the best servers I have ever had. Hope to have her next time as well!
    1492534366860
    2086004769
    Need less time in between courses we waited way to much.
    1492108360933
    2082807538
    Our server was fantastic and we enjoyed the interactions, but it seemed that she had too many tables to serve, especially since there is a lot of explaining about the menu, the use of hot pots, the items on table....,plus the normal refills of drinks and so forth. It would be nice to have a all you can eat version, or items that you could get refills on. It seemed that my wife and I just ran out of food before we were full, but more importantly some items we liked more than others and would have liked to get more items to dip. The dessert was ok, but the items to dip tasted like they were frozen and slightly stale. The chocolate was very good. My wife and I enjoyed fondue on our honeymoon and going to melting pot was supposed to invoke that trip. The food was ok but did not live up to the fondue of our honeymoon.
    1492050309017
    2082355572
    This was our first time at the melting pot and we were lucky enough to have Jaikera as our server. She was so friendly and genuine. A smile goes a long way and we really appreciated her pleasant attitude. She took the time to answer our questions and explain menu items. Jaikera also made some good recommendations on which sauces and cook styles would pair well with our selections. We will be returning to this location solely based on the experience Jaikera provided tonight.
    1491845767920
    2080663713
    Service was terrible. As a first comment, I will definitely say that the restaurant was not that busy. It took a very long time for our server to initially visit. She started heating the fondue pot and then began describing parts of the menu that were not available to us, as we were there for the Midweek Romance package. She then took so long to come back that the pot was actively smoking (not just steaming as normal). It filled the room with smoke, enough to obscure the lights. I had to find another server to help us remedy the situation. Our server returned with our cheese fondue and obviously the pot was not fully heated at that point due to removing the smoking one. She waited and tried to make small talk for a while even though she had not even brought our drinks yet. We had to remind her. After she returned, she proceeded to tell us a story about her interviewing process and how she did the same interview twice because management apparently doesn't talk to one another, etc. It was definitely not a story that made us feel comfortable. She also rarely returned to check on us. In the end, it took us nearly 3 hours to have 3 courses, far longer than we ever expected. We were extremely disappointed in the entire experience. I have had full 4 course meals at other locations before and it did not take nearly as long. Unfortunately, we will not be back as the experience has soured us on the entire concept.