The Melting Pot Rochester Contact Reviews

The Melting Pot Rochester

290 Miracle Mile Dr
Marketplace Mall Space E16
 Rochester, NY 14623
(585) 424-6358
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The Melting Pot in Rochester, NY
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    93%
    269 review(s)
    5 star reviews
    4 star reviews
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    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.
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    OpenTell™ Reviews

    1503022091113
    412379553
    The prices are a little steep if I’m being completely honest. Our waiter was amazing and everything he did made our experience the night out we needed st the end of a long week. I would love to see more publicity for the specials and promotions going on. Other than that everything was great!
    1503002892147
    412361794
    We were celebrating our 19th anniversary and had not been to Melting Pot in years. We tried a few new things and were not disappointed. We were going to be late for our reservation, so we called and were pleased to hear it would not be a problem. We also requested a private table where we could sit next to each other and the Manager, I believe it was Mike assured us that was not a problem either. Isabella was wonderful! So patient and accommodating to us. Answered all of our questions and her recommendations were excellent. We really could not have been more pleased. We hope we can get back before our next anniversary.
    1502931795813
    412258037
    Victor did a fantastic job making our anniversary a special experience. He was very attentive and knowledgeable!! It was a very special and relaxing experience!!
    1502848612480
    412153859
    Monica was our server- she was amazing. Super friendly, and excellent at her position. She knew her stuff and gave great recommendations! Kevin, the manager, was very kind checking in on us as we dined there. Even the rest of the staff were exceptional!
    1502672624147
    411951812
    Sarah was friendly and helpful! The food was delicious as always!
    6 days ago
    1502546555957
    411826626
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=206735363&_accessType=4&type=4
    1502504045487
    411803058
    Kevin also stopped by and was very friendly and kind
    1502496095057
    411794766
    We had an incredible experience at the Rochester,NY melting pot location. The food was phenomenal and our waitress Jen was extremely attentive and informative. She answered all of our questions and had plenty of recommendations which made our first experience even better. She asked if we were there for a special occasion.. and took strides to make sure we had a wonderful meal for our 8 year anniversary! We were taken care of very well by all staff members we encountered. We were checked on by multiple bussing staff as well as the manager. Overall excellent service and a great working team. Will be coming back!
    1502304809237
    411465038
    Our waitress, Amara, was one of the most friendly and informative waitstaff we have ever had. While preparing our cheese fondue, she made a point to connect with us personally. She discovered it was a special anniversary, and ensured that our night was unique and memorable. She was extremely knowledegable about not only the menu in general, but also concerning my dietary needs (gluten free). We were very surprised to learn she had only recently started. She is very professional and personable and is a huge asset to your team! She made us feel like we were her only customers for the evening (when we know that wasn't the case!). The rest of the support staff, from hostess to busboy, were equally attentive. The whole experience felt top-rate. There was never a moment when our needs went unmet (down to thinking to check our umbrella for us). The manager, John, who also visited our table briefly, should be commended on running such a fine-tuned team. Everyone worked seamlessly together. We haven't received this attention to detail in 5* restaurants. We were thoroughly impressed and can't wait to share our experience with others... and to return ourselves, of course! Thank you for making our celebration so special.
    1502139208573
    411257862
    All of the staff were very friendly and interested in our comfort.