The Melting Pot Buffalo Contact Reviews

The Melting Pot Buffalo

1 Walden Galleria Ste D224
Galleria Mall
Buffalo, NY 14225
(716) 685-6358

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The Melting Pot in Buffalo, NY
What are people talking about?
     
    90%
    483 review(s)
    5 star reviews
    4 star reviews
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    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1503277588603
    412639881
    The waitress we had was messy, and not very professional. She did nothing when we told her we believed we received the wrong item. We were celebrating a birthday and have celebrated many times there..unless you changed it we did not receive a glass of champagne after dinner. And lastly our bill was over $200, after the gift card we had our balance was $43. I gave the waitress $100. She came back said the bill was $43 so she said " I took fifty and I gave you fifty broken down in smaller bills". she then walked away. We looked at the change after we could not get over what just happened and the change she gave us was not even $50 it was only $40. the waitress never came back. We went to the bar for a manager and a lady came from the bar to talk to us. All she said was "oh it must be just a misunderstanding. Since when to staff get to decide what they are keeping out of change.
    1503275777327
    412638723
    Shaunna provided outstanding service. She was training a new waitress and both were very outgoing, suggestive and helpful. We were celebrating my daughter's 16th birthday. We couldn't have planned a better night out. I would say that special attention that Shaunna gave us was a big part of why the night was so enjoyable. It's understandable why she is training new staff. We will definitely suggest the Melting Pot to others!
    1503186879510
    412563008
    the cheese was delicious and the verity of things to dip was great i especially enjoyed the banana foster fondue it was absolutely incredible but most of all our server Wayne was just the best super nice and funny he made the night so much fun definitely going to go back
    1503183827567
    412562128
    Alex, our server, described the items we selected with great detail. He was courteous and helpful at all times.
    1503180879197
    412557689
    Pace was SLIGHTLY slow
    1503159234107
    412520836
    Meghan was excellent and very friendly. She provided us with a wonderful experience. I would love to have her as our server again in our next visit.
    1503105402120
    412487010
    The experience was great. The atmosphere made it the perfect night out. We were off in a side room and the walls between booths were tall enough to provide a feel of privacy. Our waitress was very friendly and made great conversation. The length of time between courses made our experience flow perfectly.
    1503016519500
    412372531
    Justin was outstanding. It was our one year anniversary that night we went there just for dessert. He didn't know that we were just there for dessert so he explained the whole menu in great detail and did an amazing job of it. He made the presentation plate for our special day outstandingly well and has a great personality.
    1503011285140
    412369465
    Meghan was our server and she was excellent in explaining how the menu was organized, and how to consider the different types of food choices for our first dinner at the Melting Pot. Meghan gave us a few minutes to look over the menu and then returned to help us select our dinner courses. She recommended a dinner for 1 individual since we were uncertain about the amount of food that is served. Meghan recommended that each of us order a dinner salad, since she knew that each of us had already considered a different selection. She knew that we liked beef, pork, chicken, shrimp and veggies, therefore it was simple to select "The Classic Dinner" for our entrée. My husband loves chocolate, and I also enjoy Dark Chocolate, therefore we did not hesitate to order a Dark Chocolate fondue for dessert. Meghan concurred that this was a very good choice, and she anticipate that we would love it, which we did.
    1503009491737
    412368457
    The only disappointment was the herb crusted chicken. It was very salty and didn't seem to pair well with any of the sauces. My girlfriend who I was there with has been to the melting pot countless times in her home state of Florida, and said it didn't taste like normal.