The Melting Pot Buffalo Contact Reviews

The Melting Pot Buffalo

1 Walden Galleria Ste D224
Galleria Mall
Buffalo, NY 14225
(716) 685-6358

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The Melting Pot in Buffalo, NY
What are people talking about?
     
    90%
    554 review(s)
    5 star reviews
    4 star reviews
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    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1516229439080
    437838640
    This is the second time that we've been to this Melting Pot location and probably the sixth time we've dined at a Melting Pot, including in Rochester, NY and Ann Arbor, MI. The hostess was not very warm. Our waitress was polite but seemed to want to spend little time at our table. We're OK with a smaller volume of small talk, but sometimes we felt ignored. Nicole did some things very well. She remembered that we did not want straws at our table. When I ordered the wrong type of cooking style, she talked about the oil option that I had desired and brought that to our table with no extra charge for my error. However, we placed our orders and when the cheese course was brought out it was premixed and melted and just set on our table without the usual presentation of ingredients. Our salads were average. Our main course was delicious. My husband had to request a refill for his empty water glass despite being empty through 2 courses. We ordered separate chocolates for dessert and they were brought out and placed on our table without any discussion or mixing. The chocolate with peanut butter just had a glob of peanut butter in the center that we had to stir for a quite while. Our server seemed distracted but was polite throughout. It was just not on par with our usual experiences at the Melting Pot establishments. We do not plan on returning to this particular location.
    1516119554317
    437632352
    I understand servers need to explain the process etc but our server came to our table an excessive number of times. We also had a coupon that had no fine print involved and we were told coupons are not accepted on MLK day.
    1516066284857
    437578771
    Melting pot is the best, my girlfriend and I have been together for 2 years and be had about 4 perfect dates here. We just love everything about it, the intimacy of th tables and the food but most importantly the little attentions that the staff pays to the customers. Perfect equation for an amazing date and faithful customers.
    1516063332813
    437572677
    Shaunna was excellent. All staff was wonderful.
    1516024585447
    437485794
    My first time. Everything was amazing and Randi was perfect. A Very attentive young woman. Made the experience worth the money. Will recommend to all my friend's
    1515963177433
    437423409
    Everything was great. My only complaint was the high prices. It is reasonable for the cool experience, but it is quite expensive for a night out. I would likely only return for a special occasion.
    1515894184933
    437354444
    Brittany was extremely friendly, funny, and easy to understand. Clearly answered our questions and made this a very enjoyable night.
    1515893979327
    437354186
    Shaunna!!! We weren’t even celebrating anything special but she made us feel like we were. It’s always a great time when we come and this time was exceptional.
    1515808777993
    437231550
    Shaunna made our visit here extremely enjoyable, she was extremely experienced, friendly & the absolute best waitress we have ever encountered!
    1515710144087
    437057427
    Our server Matt was great and very personable. Very attentive but didn’t check on us too much to make it annoying. All the food was brought out for us at a good time and everything was great. The manager came to check on us and someone else who wasn’t our server did as well. Thanks!