The Melting Pot Albany Contact Reviews

The Melting Pot Albany

1 Crossgates Mall Rd
Albany, NY 12203
(518) 862-1292

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The Melting Pot in Albany, NY
What are people talking about?
     
    91%
    228 review(s)
    5 star reviews
    4 star reviews
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    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1524345518933
    463522144
    Our server Bonnie was a sweetheart and made the whole experience easy to understand and fun.
    1524345200697
    463522321
    Marnie was an excellent waitress. She was very helpful and patient. She was always able to assist us when we had any questions about a menu item. She is a very caring and friendly person. Thank you so much
    1524254387043
    463305343
    Our waitress was very informative and friendly. She was always around if we needed anything and was very accommodating. We have never had a bad experience and the wait staff has always been very nice.
    1523579685640
    460445661
    Cream puffs were a little stale, cheesecake was alright
    1523563451470
    460312792
    Specials should not be skimpy. $4.11 fondue. Salad was served after fondue when we asked for it first. Vegetables were celery and mainly broccoli stalks, Fruits were skimpy and when we asked for a second plate it was rice krispies and pineapple only.
    1523556709103
    460253668
    Our check experience was not good. We had a coupon that took at least 10-15 minutes to process, which our server updated us about and that would have been fine, but then when we got our check it was $100 more than it should have been. It took another 10 minutes for our server to come back and we showed her the bill, she agreed it was not correct. It then took another 10 minutes, come to find out she had put two tables onto 1 check. She then gave us a check, but it was the wrong check! It was the check next to us, she also assured us that the coupon was still on the check, but it was not. We then traded bills with the table next to us, and saw what looked pretty much like our check. There was still no coupon taken off, but our entrees were less expensive than we thought they were supposed to be, so at this point, now 40 minutes into the check process, we just left well enough alone. It was otherwise a great meal with good food and a good pacing we were happy with, but the extra 40 minutes at the end and several boughts of confusion, which obviously affected not only our table, but another table as well, was not a great way to end the meal and will make me think twice about suggesting melting pot again for our next girls night out.
    1523393095777
    459312735
    We got a special 4 course experience with free refills of the main entree for a special price. When i got the bill, I had noticed that it was too little so I mentioned it trying to be honest. So they came back with the check $38 more and the waitress said that the manager thanks us for pointing that out. I really didn't expect that they would add all that on since they made the mistake in the first place. I also would have thought the manager would have come over to thank us for pointing out that their system wasn't ringing things up correctly. I could have just paid the lower amount. Besides that everything was great.
    1523141519380
    458542024
    We have loved melting pot since 1989 in Florida. Our very favorite
    2 weeks ago
    1523132580353
    458526071
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=238566887&_accessType=4&type=4
    1522973513887
    457494138
    Our server, Marnie, was great. Everything was prompt and she knew when to let us have some uninterrupted time together. She was extremely knowledgeable about the food she was serving. Marnie made a personal connection with us and we enjoyed being taken care of by her very much!