The Melting Pot Whippany Contact Reviews

The Melting Pot Whippany

831 State Route 10 Ste 3
Whippany, NJ 07981
(973) 428-5400

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The Melting Pot in Whippany, NJ
What are people talking about?
     
    91%
    275 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1512847730277
    430696170
    The staff is always welcoming and friendly, they take the time to get to know you and chat. I have grown to really love the atmoshere and staff that work there. I love recommending the restaurant to my friends because i know they will have an amazing time like i always do. They are wondeful people and im happy to go anytime.
    1512607343157
    430222610
    Lauren, made the experience excellent. The night was perfect. Thank you
    1512273448830
    428224680
    Chris was an excellent server. He was entertaining!
    1512183959113
    428106732
    like I said previously, the food was all very good but the chocolate didn’t have as much of a bailey’s flavor as we were expecting. I was very happy with the portions of dippers we got though because it was always the right amount for the cheese and chocolate we got.
    1512086253350
    427948862
    Steve was a great server. Very personable and helpful. It was my daughter’s birthday and he made sure to make special and talk to her.
    1511668634017
    427250018
    The food was very good and the server was very nice and explained everything very well. Overall service was quite slow. We had 2 adults and a 10 year old child in our party. We purchased a Classic Combo, French Quarter Combo, and a Create your own 3 piece combo for our daughter. After ordering, the waiter asked if we wanted extra cheese because our daughter's food didn't come with cheese fondue, and we agreed. Everything went well and we were enjoying ourselves. Then when the dessert came out, we were aware that it only came with the Classic and French Quarter meals. We were planning on sharing with our daughter. But, the waiter came out and with an extra plate of dipping desserts for my daughter and said that I made you your own plate. That made her happy. To me, that is the waiter trying to earn an extra tip by bringing some extra dessert for a child. Which is fine with me. But, when the check came we had drinks from the bar which we already paid for on our check. And, my daughter's meal jumped from $27.95 to $44.95. We thought we would pay a few extra dollars for the cheese fondue, but not for dessert which we never asked for. We brought it to our waiter's attention and he brought over a woman manager. We told her the situation and from the get go she had a combative attitude which is not typical for a restaurant manager. She refused to adjust our bill, and even when as far as to say that we couldn't keep the leftover chocolate if we wanted an adjustment to the bill. To me that is just poor management. Instead of taking $10 off our $168 bill and maybe offering something additional for the inconvenience (as a typical manager should do) she was threatening to not allow us to take home a few ounces of leftover chocolate. She said we could do one or the other. Keep the leftover chocolate or reduce the bill. So she lost customers who had an enjoyable evening and would have returned over a few ounces of chocolate, which would have went in the trash if we didn't take it home. Unbelievable
    1511237158300
    425765538
    Chris was amazing! He honestly made our night 100% more fun! He was always available for any additional needs or wants, and he made great recommendations for all 4 courses. We will return just to see him, and of course for the food!
    1511223818353
    425752571
    Julia was a perfect person to explain everything during my first visit. No question was too silly for her to answer! Also, the music station that was playing made the night even better! We had tons of fun!
    1511056249470
    425477356
    Steve was a fantastic waiter. He was really nice and helpful. When we arrived at the restaurant the woman at the hostess stand asked for my reservation and I gave her my name. She didn't respond. Then someone else walked up to the desk and said our table wasn't ready yet. When we got to a table it was very small for a party of 5 the booth bench and the chair were literally rubbing against each other. When we asked for a different table Marcus was very rude. He kept explaining to us that he was doing us such a favor by giving us a larger table. He was very condescending to us and kept raising his voice. As we were walking away to the new table he muttered under his breath I don't know what their problem is. We almost walked out due to Marcus' actions. He should not be argumentive with the customers. We clearly could not fit at the table he gave us. When we left they had sat two people at that table and they were pretty close together. I will not return to this location.
    1510959071450
    425267818
    Julia was an amazing server. She was very very attentive and super nice. She explained everything in detail and was excellent.