The Melting Pot Westwood Contact Reviews

The Melting Pot Westwood

250 Center Ave
Westwood, NJ 07675
(201) 664-8877

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The Melting Pot in Westwood, NJ
What are people talking about?
     
    83%
    192 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1508428078117
    419486283
    I have been to The Melting Pot multiple times in the past and have ALWAYS enjoyed it and had a good experience, however this time was not one of them. I love the Melting Pot so i brought 3 of my closest girl friends who had never been before, I told them about how amazing it is every time i go! Unfortunately when we went it was anything but up to par. I do not blame our waitress, she was quite lovely and likable. The problem seemed to be maybe the restaurant was understaffed last night which was very upsetting considering i wanted to show my friends how great it is! We asked 3 different people for drink menus, never received one, ended up having to look up the drink menu online! That's a little crazy to me, having worked as a server for 5 years in the past. Like i said I want to STRESS i don't blame the waitress, shes seemed overwhelmed like it was understaffed, the moments i did see her, she was lovely. I've personally been in a situation where i came in to work (when i worked at a restaurant) and we had no shows, or call out; These are things that can make a perfect waitress. seem terrible, these are things that cant be helped on the end of the waitress. I always saw it more of a managers mistake of not having control of the restaurant properly. Either way, i am not writing this to blame anyone, being human means not being able to control everything and these things happen! The service started off fine, but the more people came in, the harder it was to find ANYONE to help us. At one point i was standing in the booth looking for someone to even notice me! The hostess was the first one to notice and SHE wound up taking our drink orders, which also took another 15/20 minutes to get to us. Like i said many times our waitress was very lovely, seemed overwhelmed, and on top of that she was training. It seemed like a lot of other people were training as well, which seemed to add to the chaos. Realistically it was very disheartening to see my friends had such a bad reaction to a place that i love to go. Although i understand why everything was the way it was and am very understanding; The bottom line is that its an expensive meal, and the restaurant itself is a higher end experience and should be on point, always. Im upset that i praised this place so highly, just to have my friends regret ever going there. I want them to love it as much as i do. I don't think its fair to them, to have had this be the experience they get. Im upset that the were mad that "they spent that much money and THAT was their experience". Especially when ive never felt that way. Even typing this now my co-worked was SHOCKED, that i am writing this much. She said "You've never had a bad experience there!". Which is true, i haven't. I am just so distraught that this experience left such a bad tastes in their mouths, not the food, but the experience. I certainly hope something there gets changed, so no one else ever has to have such an experience. Thank you for your time. -Lizz
    1508172090190
    419174360
    Max U and the blonde girl that sat us at our table visited us frequently and we're both very funny. They added another layer to our experience and I'm very appreciative of that.
    1508036715400
    419038681
    Amir was so amazing!! he’s defineatly my favorite waiter i’ve ever had!!!! melting pot is so lucky to have him on there staff !!!💕💕💕💕he is so sweet and attentive! he made our night even more special !!!
    1508036542483
    419038457
    Amir was the best water I ever had at any restaurant!!!
    1508033388043
    419035859
    Gucci nice girlfriend and besty
    1508033247963
    419034437
    This is the second time that Sabrina was my server and I absolutely love her! She remembered how much I love the Green Goddess sauce and brought me extra. She is great overall and has a great personality.
    1507860905047
    418840718
    Melting Pot is my favorite restaurant. I even had my wedding reception here. So for me to give a bad rating, it's bad. The food was great just the service sucked. Our waiter Max has to be the worst I ever had. Not only did he forgot about us he bullied my friends and I.
    1507830963703
    418805086
    I have been to The Melting Pot multiple times in the past and have ALWAYS enjoyed it and had a good experience, however this time was not one of them. I love the Melting Pot so i brought 3 of my closest girl friends who had never been before, I told them about how amazing it is every time i go! Unfortunately when we went is was anything but up to par. I do not blame out waitress, shes was quite lovely and likable. The problem seemed to be maybe the restaurant was understaffed last night which was very upsetting considering i wanted to show my friends how great it is! We asked 3 different people for drink menus, never received one, ended up having to look up the drink menu online! That's a little crazy to me having worked as a server for 5 years in the past. Like i said I want to STRESS i don't blame the waitress, shes seemed overwhelmed like it was understaffed, the moments i did see he she was lovely. I've personally been in a situation where i came in to work (when i worked at a restaurant) and we had no shows, or call out; These are things that can make a perfect waitress seem terrible, these are things that cant be helped on the end of the waitress. I always saw it more of a managers mistake of not having control of the restaurant properly. Either way, i am not writing this to blame anyone, being human means not being able to control everything and these things happen! The serviced started off fine, but the more people came in, the harder it was to find ANYONE to help us. At one point i was standing in the booth looking for someone to even notice me! The hostess was the first one to notice and SHE wound up taking our drink orders, which also took another 15/20 minutes to get to us. Like i said many times our waitress was very lovely, seemed overwhelmed, and on top of that she was training. It seemed like a lot of other people were training as well, which seemed to add to the chaos. Realistically it was very disheartening to see my friends have such a bad reaction to a place that i love to go. Although i understand why everything was the way it was and am very understanding; The bottom line is that its an expensive meal, and the restaurant itself is a higher end experience and should be on point, always. Im upset that i praised this place so highly just to have my friends regret ever going there. I want them to love it as much as i do. I don't think its fair to them to have had this be the experience they get. Im upset that the were mad that "they spent that much money and THAT was their experience". Especially when ive never felt that way. Even typing this now my co-worked was SHOCKED, that i am writing this much. She said "You've never had a bad experience there!". Which is true, i haven't. I am just so distraught that this experience left such a bad tastes in their mouths, not the food, but the experience. I certainly hope something there gets changed, more people get hired, so no one else ever has to have such an experience. Thank you for your time. -Lizz
    1507691892190
    418598123
    The staff seemed to be very cheery. Our server was Max U and his personality was a positive influence on our night. The hostess was also very nice.
    1507569580323
    418427053
    The staff was very cordial and professional. This is very important because for cheese fondue, the server has to be there and prepare the cheese by the table. He was very accommodating in terms of adjusting the spiciness level, and also providing some extra bread bites as needed. It was perfect for a family dinner and all members of my family enjoyed the dinner thanks to the friendly and attentive staff.