The Melting Pot Westwood Contact Reviews

The Melting Pot Westwood

250 Center Ave
Westwood, NJ 07675
(201) 664-8877

The Melting Pot in Westwood, NJ
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Both times I have dined at the Westwood melting pot started off strong. However as dinner progressed, attention diminished. It took a full hour from the time we ordered dessert until we received the check. Dessert took a half hour to be served from time of order. We came in at 5:45 for dinner with 2 children on. Tuesday (school night) I would not have expected it to take nearly 3 hours to dine
    Mike M. He was extremely helpful and made my first experience to the melting pot enjoyable and I will most definitely be back and tell people how much I loved it here.
    Very pricey for the amount of food
    Our waitress was a little 'flighty'. She came to the table and took the order but then we had to repeat it a few times and then she wrote it down on a napkin. The salad was brought out just a few minutes after the cheese was brought out so we felt a little rushed. Then the entree was brought and almost as soon as the entree was taken away the dessert was brought. I know it wasn't that busy due to it being brunch but it still felt a bit rushed.
    It was my fiancé's birthday, so I had requested balloons. When we walked in, the balloons were sitting right there on the check-in counter, which somewhat ruined the surprise. Besides that, our server, Brandon, was wonderful! Next time we go to Westwood, I hope to have him as our server again. He was perfect with out requests and extremely friendly. Thank you very much!
    We just recently had my daughters sweet 16 there. Everything was wonderful we had a party of 9 outside the party room and they kept us on the same pace. He only thing I worry about was if this meal got applied to out dips rewards card. Never got a copy of final receipt to follow up.
    My husband had a glass of wine spilled on him by a passing waiter. The waiter didn't stop or get us napkins, but another did and the manager was wonderful in compensating a part of our meal. Our waiter even apologized when he heard what happened. Our waiter spoke very quickly, I'm sure a product of saying the same thing multiple times per night, and he forgot to bring an additional dipper that we asked for, but overall he was very nice and mostly attentive.
    The time waiting for the server to come to our table was too long. Person confirming reservation on telephone was not pleasant.
    The only complaint I have, is that day before coming, I called the restaurant. I wanted to make sure my daughter's name was put on the birthday screen. I also order chocolate covered strawberries. Neither happend. I was upset since I did make a special call. This has been a 10 year tradition to go to The Melting Pot with my daughter on her birthday. I am hoping next year the staff members will be a little more attentive!
    Our waiter was not only courteous and friendly, but so knowledgeable about the menu and current offerings. He made our anniversary dinner so special and memorable, we continue to come back to this location because we are always so impressed with the friendliness of the staff and waiters. 10/10 in my book!