The Melting Pot Troy Contact Reviews

The Melting Pot Troy

888 W Big Beaver Rd
Troy, MI 48084
(248) 362-2221

The Melting Pot in Troy, MI
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Our reservation was for 7:45, yet we were not seated until 8:20. There was no expiation from any of the staff as to why we had to wait so long.
    Marcus is an awesome waiter. He explained the menu thoroughly, timed the meals perfectly, and checked on us frequently. Additionally, Matt is an awesome manager. He stopped by our table to see how everything was going and struck up a good conversation. I made sure he knew how pleased I was with my trip there. Hats off to these guys! Great work!
    Everybody was like a member of the family. We all just laughed and had a great time.
    Our server made the night out perfect. He was very friendly, prompt with his service and very funny. All of the staff was very welcoming and made the experience the best. Out of 8 of us 6 had never eaten here before and they were amazed and will be returning
    Waiter was pre-occupied and didn't provide timely service for drink refills or taking the check when we indicated we were ready to leave.
    We enjoyed the entire evening, so it's hard to say what would've made it better; the only thing I can think of is perhaps having entree "options" even on special occasion nights... I LOVE the garlic and wine filet, for example... perhaps allow a substitution or a list of items from which to choose your entree like the regular menu offers... I get why that's more difficult on big nights like NYE though. So keep up the great work!
    The only thing I would change is a little on the instructions. Since everything is raw, I would just tell everyone to cook the meats for 2 minutes. Cooking in oil will not dry anything out too much.
    The experience was new and fun for our entire family. Jake was our server and he was the best server in the room. Hew was knowledgeable, personable and truly took interest in us and our experience. It was my birthday and he went out of his way to make it special and memorable. We will ask for him again when we return as I can't imagine having a different server taking care of us. Thank you Jake! You were extraordinary.
    Waiter Ken was friendly, but Seemed unfocused. Didn't explain anything. Forgot seasoning for salad, forgot artisanal meats with cheese course, took a long time between courses and drink refills. Enjoyed telling stories but didn't seem focused on meal. While we enjoyed the stories we were there for an anniversary meal and waiter did A lot of talking.
    We had an 8:30 reservation and were seated around 8:50. At 9:20, we still had not had a server at our table, so we tracked down a busser and they informed us that our server was really busy. This is unacceptable. We gave him our drink orders and it took a while to get our drinks. Then a different server brought the cheese. We are still not really sure who our server actually was. The server (whoever it was) did not create a dining experience.