The Melting Pot Troy Contact Reviews

The Melting Pot Troy

888 W Big Beaver Rd
Troy, MI 48084
(248) 362-2221

The Melting Pot in Troy, MI
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    The food was fine but the service was less than stellar. The server prepared the cheese for us but did not explain anything after that. When he did bring the main course he threw everything on the table and did not explain anything (we had to guess what the meats were). We had to scoop out our veggies from the broth with a fork and our fingers because we never got a slotted spoon. We never got drink refills, and we asked another server for them. The server came over and said the drink was coming but it never came and finally a manager brought it over at the end of the meal. When we asked the server for more of one of the sauces (when he came over about the drink) he said he would go get it - and never did. When we ordered our dessert the waiter came with tray, moved the broth bowl on the table (never taking the steaming bowl away) and put the chocolate on the burner, said, "Here's the toffee to put in" and walked away. We asked another waitress to have someone come get the steaming pot of broth but again no one came, we even asked for a manager and still no one came. The waiter kept disappearing for long periods of time throughout the night. After dessert, we waiting at least 30+ minutes for our bill. In total we were there for over 3 hours (much of which was waiting on the waiter)!!
    Our waiter was awesome! He did a great job of explaining each course and suggesting different flavors as well as drinks to go with them...and we never had to ask for a drink refill. He made sure we were satisfied with every item he brought to our table and also kept us entertained the entire evening!
    It was a busy Saturday night. We were a large party (7) and it was for a bachelorette night. The drinks from the bar took way too long to come to us. The time inbtween course took longer. Unsure if it was just lack of help or just cause it was 8pm on a saturday but we were there until well past 11pm. Not something I'm used to at this melting pot. Julian's humor kept the night fun.
    Less of a wait in between courses
    There could have been a little more light at the table, especially while reading the menu. The waiter got a little distracted perhaps and didn't get us the salad wine until the entree was served.
    Better communication with the waitress to her customers .. when you have a large party of 22 you don't sit 2 other tables for the same server at the same time. Your waitress should take customer service comments and not argue why she is right
    No suggestions. Thanks for a great dining experience.
    Our server did a great job staying engaged, having a great attitude, and making during recommendations. There were some technical issues which she took charge of and fixed for us. All in all great food, great prep, and great service. We will definitely be happy to ask for her in the future. Thank you for everything and have a great weekend!!!
    Madison was bright, friendly, cheerful, attentive and AWESOME. She made our night a lot more fun than it already was. If I lived in this area, I'd ask for her every time. She made the first night of my visit special.
    Evan was extremely attentive, knowledgeable and friendly. He was the best and we will request him in the future!