The Melting Pot Gaithersburg, MD Contact Reviews

The Melting Pot Gaithersburg, MD

9021 Gaither Rd
Gaithersburg, MD 20877
(301) 519-3638

The Melting Pot in Gaithersburg, MD
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Our server got tied up at another table and we had to wait a while for our entree. It took so long the manager Alex ended up bringing it out himself. We had a baby sitter so we were on a little bit of a time limit. Because of the delay with the entree we didn't get to enjoy a chocolate fondue since it was getting late and we had to leave. Other then that we had a wonderful experience and we enjoy celebrating special occasions 2-3 times per year at this location.
    The service would definitely need to be more prompt. It should never take this long for 2 people to receive their meal. The server should always give their name. No one should have to hunt down their waitress to find out where their meal is.
    Danny was an amazing server. He was very attentive to all of our needs and brought items like soda refills without even asking! A wonderful experience and I look forward to coming back and having Danny as our server. He brought us extra of vegetable we asked for and extra dipping sauces as requested. I would say he is a valuable assent to this company. Alex the manager was very friendly as well and checked on our table.
    We were seated almost immediately after the restaurant opened. We ordered soda to drink and were told that there were no more limes in the restaurant. We walked to the restroom and there were tons of limes there. Also, why would a restaurant be out of something as soon as they open? When the cheese came it was okay, but the bread was stale. After the first course, everything went down hill. I asked for my salad to go and the server brought it over with dressing on it (to-go). I did not specify to put dressing on the side but I would think most people would not want a soggy salad. We were not offered the "special seasoning" that is a Melting Pot favorite, yet the other table next to us was. We received our main course and there were 2 potatoes in the whole bowl, and not much else. Of course we ordered what we needed more of, but that came out sporadically and just does not make sense why every time we come back portions get smaller but the bill gets larger. My mother and I came there to celebrate her wedding, and we were both VERY disappointed. We were there for over 2 hours and there were only two of us. Other locations have us in and out in a lot less time. Very disappointed.
    We always request Rannie because he is the best server. He is kind, funny, attentive and always available if you have a question. I had to change our reservation from a Friday to Saturday and was able to with ease. The Manager, Jess was super sweet as well and we enjoyed her visiting the table.
    Our waiter was the best part of the evening. Logan was great and my husband and I both were surprised he was new. I don’t like having to share cheese or desert as sometimes we just have different likes or one of us allergic or doesn’t eat something the other person really likes and would have just ordered if it were different. It might not be really realistic to want that but it would be the reason we don’t go there more often
    Ronnie are waiter did a great job he explained everything and was very personable the manager came buy several times and even brought us extra sauces her name was jesica
    Ronnie helped create a beautiful Birthday experience for my daughter. He was very attentive and explained how everything worked.
    Zach is an experienced server, and while we tried to make our order easy for him, he made things as easy for as as possible. Zach was having a hard time, working more tables than he normally would, so we had to be patient for him. We did not mind. We hope management does what they can to help each server do their best.
    The evening was extraordinary, which was a pleasure given that two of us were celebrating our birthday. From making the reservations on the phone with Jessica/manager and meeting her in person at the restaurant, she set the tone for a wonderful evening, especially with her enthusiasm and surprising birthday wishes. She was so thoughtful and kind, and we are most grateful for her hospitality and sincerity. Likewise, our waiter Kelton was very attentive, insightful, and friendly-great qualities for a waiter. We appreciated the the time he took to follow-up with special inquiries regarding options and the effort he made to check in on us and explain the status of the food along with menu options. Both he and Jessica had a friendly smile with every interaction, as did the rest of the staff passing by and at the reception area. We had an unforgettable experience, for which we will forever be blessed and grateful as a result. We would be back more often if it were in the budget, but we certainly look forward to our next visit. This was truly a rare and special birthday experience, and each of us feels this way and would like to say, again, thank you!!!!