The Melting Pot New Orleans Contact Reviews

The Melting Pot New Orleans

1820 Saint Charles Ave Ste 120
New Orleans, LA 70130
(504) 525-3225

The Melting Pot in New Orleans, LA
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Our latest dining experience at the New Orleans location was the worst one we have ever had. Our reservations were for 6:30pm, we were without drinks for over twenty minutes, and we did not receive our cheese course until 8:30pm! We left the restaurant at 10:15 pm, we were almost there for four hours which is unacceptable. We had basically a course per hour and the wait time was ridiculous. Not sure if it was an understaffed night, but there were only four other tables in the restaurant that actually had customers. It may be a while before I return to this location. The staff was friendly and the food was delicious, but they have got to do something about the time management.
    Prep the food better for entree, such as potatoes and broccoli, so that cook Time is in line with the meats. Also, a 3 hour window from sitting down to leaving indicated that there was a lot of waiting involved. Not a good thing. Gerard Callahan, the GM, has some work to do t improve the experience of his restaurant.
    The time that we were there was way too long. We waited a while in between courses. We had to ask for our refills. We had to stir in the onions in one cheese and the cranberries and bacon in the other. We had to stir our chocolate ourselves too.
    When we arrived, we noticed immediately that they were understaffed. It took 15 minutes before someone took our drink order. That being said, our waiter apologized profusely and made sure to serve us as best as possible. It would have been a perfect evening if they had the correct amount of staff for the night.
    We waited way too long between entree and chocolate. I don't mind waiting a little but 25 minutes is a bit much. The restaurant was very busy that night so i think we may have been forgotten about for a while. Also it would be nice if you could pick which sauces you wanted because we don't like them all. If you were able to get a bigger portion of the sauces we actually used the most that would be fantastic!
    Everyone was amazing and seemed like they enjoyed their job.
    Laren was the best wait person I have ever had here 13 plus times. He was very nice and took care of all our needs.Manager was nice and made our cherries for us that was for our 41st anniversary which made our night.Thanks Bill Walther
    Great experience and staff
    Wes was fantastic!
    This is the second time dining with Dante as the server, he is wonderful! We will be back soon!