The Melting Pot New Orleans Contact Reviews

The Melting Pot New Orleans

1820 Saint Charles Ave Ste 120
New Orleans, LA 70130
(504) 525-3225

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The Melting Pot in New Orleans, LA
What are people talking about?
     
    85%
    109 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1495745489527
    403790825
    Oir waitress was excellent, and she made the night more enjoyable with her friendly, amazing service. The manager visited our table and ithers, and he was super friendly. The hostess was pleasant as well and helpful. The staff is always energetic, kind, and helpful. Everything was wonderful as usual.
    1494375127740
    402684157
    Cooking temperature for all entress regulates.
    1494354270713
    402666893
    Our waiter Michael was fantastic! He was very friendly and knowledgable, and he did not rush us.
    1494046310657
    402487707
    The service was terrible. It took over 3 hours from start to finish. Should have figured when the server did not great us from the start there was going to be an issue. It took almost 30 min just for the appetizer to arrive. Once it did, it was not created properly. Afterwards it took another 30 minutes for the main course to arrive in which the raw food was brought out but not the pot to cook it in. So we had to wait another 20 minutes for our lousy server to come back with the pot. 30 minutes later we are offered our desert in which alcohol was added to light the flame on top the desert. Because someone in my party could not have alcohol another waiter/manager argued with us that there was no alcohol was left since he claimed it burned out. I did not want to argue and i demanded multiple times to bring out a new desert without alcohol added. I pay too much for this dinner to have a staff member (hopefully not the manager) argue with me when i am unsatisfied about a specific part of my meal. 30 minutes later we finally get the check in which we were also suppose to get the complimentary chocolate dipped strawberries. It took the server another 20 minutes to get that for us in which we still havent paid the tab. Very disappointed with this location. Will not be going back and will not be recommending to anyone.
    2 weeks ago
    1494044524710
    402485845
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=201106200&_accessType=4&type=4
    1493572967347
    402198002
    Wes was excellent
    1493296378837
    402047519
    We were seated quickly and pretty much the only ones there for about 10 minutes until another couple was seated next to us by a different waiter. I would have preferred them not seated so close cause they were pretty loud but it was fine. Our waiter was absolutely amazing but I unfortunately forgot this name. We dined on 4/24 and he spilled sauce on his pants! He was friendly and outgoing. He kept us engaged the whole time and asking about why we were there. He made the experience so much better. We were celebrating our one year wedding anniversary and it couldn't have been a better evening!
    1493226635903
    402011837
    Jared was our server, he was great! I would highly recommend him for anyone who comes in. He led me in the right direction when ordering and I was very happy with what we received. It was a great night. He suggested a new cooking style we had not had before, voodoo and it was GREAT!!!!
    1492542582360
    2086073474
    Jesse rocked. Give him a raise!
    1492310347500
    2084319769
    I didn't find anything really for the staff to improve on.