The Melting Pot New Orleans Contact Reviews

The Melting Pot New Orleans

1820 Saint Charles Ave Ste 120
New Orleans, LA 70130
(504) 525-3225

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The Melting Pot in New Orleans, LA
What are people talking about?
     
    83%
    144 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1513193630443
    431470542
    Our latest dining experience at the New Orleans location was the worst one we have ever had. Our reservations were for 6:30pm, we were without drinks for over twenty minutes, and we did not receive our cheese course until 8:30pm! We left the restaurant at 10:15 pm, we were almost there for four hours which is unacceptable. We had basically a course per hour and the wait time was ridiculous. Not sure if it was an understaffed night, but there were only four other tables in the restaurant that actually had customers. It may be a while before I return to this location. The staff was friendly and the food was delicious, but they have got to do something about the time management.
    1512878746543
    430748998
    Prep the food better for entree, such as potatoes and broccoli, so that cook Time is in line with the meats. Also, a 3 hour window from sitting down to leaving indicated that there was a lot of waiting involved. Not a good thing. Gerard Callahan, the GM, has some work to do t improve the experience of his restaurant.
    1512502090983
    429730340
    The time that we were there was way too long. We waited a while in between courses. We had to ask for our refills. We had to stir in the onions in one cheese and the cranberries and bacon in the other. We had to stir our chocolate ourselves too.
    1512444935463
    428807790
    When we arrived, we noticed immediately that they were understaffed. It took 15 minutes before someone took our drink order. That being said, our waiter apologized profusely and made sure to serve us as best as possible. It would have been a perfect evening if they had the correct amount of staff for the night.
    1511191905850
    425639505
    We waited way too long between entree and chocolate. I don't mind waiting a little but 25 minutes is a bit much. The restaurant was very busy that night so i think we may have been forgotten about for a while. Also it would be nice if you could pick which sauces you wanted because we don't like them all. If you were able to get a bigger portion of the sauces we actually used the most that would be fantastic!
    1510369762500
    422425453
    Everyone was amazing and seemed like they enjoyed their job.
    1510248935923
    422175700
    Laren was the best wait person I have ever had here 13 plus times. He was very nice and took care of all our needs.Manager was nice and made our cherries for us that was for our 41st anniversary which made our night.Thanks Bill Walther
    1509926442263
    421641390
    Great experience and staff
    1509844825877
    421551524
    Wes was fantastic!
    1509840817517
    421547314
    This is the second time dining with Dante as the server, he is wonderful! We will be back soon!