The Melting Pot Naperville Contact Reviews

The Melting Pot Naperville

4931 S Route 59 Ste 101
Naperville, IL 60564
(630) 717-8301

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The Melting Pot in Naperville, IL
What are people talking about?
     
    82%
    68 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1522978184497
    457515009
    Daphne made sure to stop by once the meal began to give my granddaughter and I birthday cards. It was so sweet. She even included a little joke I told her when she was seating us. Every server working seemed to stop by and check on us. Very attentive staff.
    1522384286620
    453732872
    From the minute we walked in to the minute we left, we were blown away. The hostess opened the door for us and took us to “the perfect table”. Bryan was a delight. So helpful with our first visit. The bartender delivered our first round of drinks and the manager that helped me pick wine stopped by to make sure I liked my choice. Even as a guy from the kitchen walked past he made sure to stop and ask how everything was tasting. This was our first time here and we will be back very soon with our friends and family! 5 stars! So happy!
    1522358653960
    453529052
    Everyone was friendly. They smiled and said hello, they paid attention to us and what we needed, they made us laugh, they were forgiving when I almost wandered into the kitchen while trying to find the bathroom...it was just really wonderful. The place is clean and classy, the drinks were the perfect chill to complement that hot, gooey cheese, and I just think if more people ate at The Melting Pot, there might be world peace. Cheese brings peace, you know.
    6 weeks ago
    1520741533867
    446138926
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=232797306&_accessType=4&type=4
    1519436616870
    444029971
    Mikey was the ABSOLUTE BEST server we could have asked for. He engaged not only my husband and I, but my children also. He made quite the connection with our five year old, bringing him a special whipped cream plate in the shape of “Megazord” from Power Rangers (I still don’t know who that is!) Nonetheless, it made my son feel like a million! Mikey’s thoroughness (descriptive and helpful in making decisions) and personality were much appreciated and we will definitely ask for him by name!! Thanks Mikey!!!
    1518914810280
    443152798
    I went to The Melting Pot for my daughter's 16th birthday. The service was horrible as we were rushed through all three courses by our server Kendrick. We were there to celebrate a birthday not to be rushed to leave. The meal started out poorly when I was presented with a dirty glass of water with debris on it. There was no recognition by our server for her birthday either which was very disappointing. At the end of our meal we again felt rushed as the check came while we were still enjoying the chocolate fondue. Oddly inside the check presenter was the general managers used business card that was extremely worn. We will not be back.
    1518664576260
    442730275
    Kenneth was very nice, personable, and professional. He joked around with us and made the experience fun. He made our night great!
    1517768007543
    441267690
    Improvements: 1. Pre-make proteins to dip in cheese and sauces. Filet is very expensive and we were told everything cooks at 2 minutes (not potatoes!) We were not told what 2 minutes created (medium, medium well, etc) 2. Burners should all be the same, and thermometers and timers should be given to customers. 3. Staff should be properly trained, and if not, learn to apologize if did not meet expectations or find someone that can help.
    1517627016017
    441097411
    We come here every year on our anniversary. We made this a tradition because of how well we are treated and how we are always made to feel special on our apecial evening. I have never received such wonderful treatment at any ther restaurant. We will continue to visit every year.
    1517160926513
    440103039
    Lauren did a fantastic job of explaining the fondue experience to us. I like that she explained each ingredient when making he cheese fondue at the table and stopped at the table to ask numerous times if we needed anything. She also brought us the garlic and wine seasoning without asking, which we loved. She was very nice and helped the make our experience a great one.