The Melting Pot Naperville Contact Reviews

The Melting Pot Naperville

4931 S Route 59 Ste 101
Naperville, IL 60564
(630) 717-8301

The Melting Pot in Naperville, IL
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    I took my daughter out for her birthday, this was her first time at the melting pot and she absolutely fell in love with it. Jake took such good care of us tonight. I've dined at the melting pot many times and Jake gave the best service ever. He suggested the mojo and it was delicious, we loved every second of it.
    Was unable to make reservations online so I had to call. No issues. Arrived on time and waited only a minute or two to be seated as our table needed to be prepared. Waiter, Joel, was friendly and personable and very knowledgeable, asking questions and making suggestions. I was not in the best of moods so Joel tried to lighten my mood and did so successfully. Our meal was delicious and timed very well. Joel was very attentive, checking on us often to see if we needed anything further. By the end of the evening I was more relaxed and my stomach was satisfied. My only issue with the evening and this is just me being picky, I was not impresses by the cleanliness of the restaurant. The seat on which my husband was sitting was loose and he tottered back and forth during the meal. This was a booth in the upper level, second from the back. Let me back up here a bit. We were lead to a stairwell to go to the upper level. At the base of the stairs, someone had placed extra chairs and serving tray racks. It was impossible to go up without the hostess moving things. Not safe at all. While going up the stairs, I noted that the carpet was quite dirty and appeared to have not been vacuumed in some time, not just one day's worth of debris. As we walked along, I noticed that the carpet and floor in the entire upper level had not been vacuumed lately either. Again not a one day amount of debris but several, bits of white paper which made no sense. When we were seated, I noticed something splashed on the wall, possibly cheese or salad dressing. It was down near the woodwork. For a restaurant that I believe is a destination for special evenings out, I would assume you would want to present yourselves in the best possible light. Dirty floors, broken seating and spills on the walls of the dining area do not cut it. It seems a bit of spring cleaning is in order! Again, our meal was delicious and our server was a delight. We plan to return sometime in the future, hopefully to a sparkling clean restaurant!
    Dan was great!
    Kenneth was very friendly and made sure that my daughter's birthday was special! He was quick and efficient. He checked back frequently to make sure that we had everything we needed. Great server! The hostess was also very friendly.
    Like I've said, the food was amazing! The servers, so so kind! Jake was doing very very well, so kind and patient with all of us 14 year old girls! He made my friends birthday very special! So did the busboy Rob, he was so kind to take a picture with us (we all thought he was cute) you guys should give them both a promotion! The food was great, the service was great, I would eat here every day if I could! Thank you so much to Jake and Rob!
    Improve some of the fondue cooking broths more. The one we had was not strong. It didnt really do much for the meats we ordered. Also, we got toffee and dark chocolate fondue and it was soo great! The only issue was that the toffees texture got very unpleasant very quickly and stuck together
    If you guys have more employees like Jake, that's the only thing we can think of! Haha seriously it was a delight every time he stopped by the table to chat with us. The customer service was excellent!!!
    We had a wonderful time. I took my granddaughter out for her birthday and she loved it. Our waiter was Jake, he was absolutely phenomenal. He made her a special birthday plate and overall just made our time well worth it.
    Charge much less for the mediocre food. Improve the Wisconsin cheese fondue flavor. Instruct your server to speak slower and louder. He was difficult to hear and follow. Cook the meat and bring it out on a plate. I don't mind dipping bread into cheese fondue and snacks into chocolate, but I don't want raw meat on the table I'm eating at. When you consider that I cooked the food myself, I really cannot understand how you could possibly charge so much money for your meals. They weren't all that special. From the time we were seated to the time we left it took 3 hours. That was way too long.
    Always nice to dine at the melting pot for our date night out. Jake took very good care of us. It's great enjoying our meal as always, but to have someone as happy and funny as him made things even better. Thanks for a great night