The Melting Pot Downer's Grove Contact Reviews

The Melting Pot Downer's Grove

1205 Butterfield Rd Ste A
Downers Grove, IL 60515
(630) 737-0810

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The Melting Pot in Downers Grove, IL
What are people talking about?
     
    85%
    114 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1490380447290
    2069301069
    Katy was an attentive, caring and friendly server. Mike Ruffalo the owner came by a couple of times to make sure that we were experiencing a lovely meal. Excellent customer service.
    1490054870980
    2066587586
    Our waiter Brian was excellent!! The General Manager Scott made the experience so wonderful!! Everyone was so attentive!!
    1489785728447
    2064348249
    Dan who worked in the bar, Linda the manager and Mike the owner made it a great dining experience. I eat here often and it is the staff as well as the quality of the food that keeps me coming back. Time and time again Linda has proven herself as an excellent server and now a manager. The owner Mike is very nice and represents the franchise well.
    1489633127623
    2063035675
    The experience was amazing, the lighting was dimed nicely to give a calm atmosphere for guests. The meals had great taste. The only complaints that i have are that the food ws rushed out to me, i was eatting the cheese, just got it not that long ago, and the salads were given to me. The other would be thay i recieved my entree with out veggies and half way through they were given because i asked to waiter for a spoon to get anpiece of meatbout of the pot. Overall it was great.
    1489366012680
    2060534287
    It was almost a 3 hour meal.... that's ridiculous!!!!!!!
    1488937243427
    2056805121
    Katie, our server, was such a pleasure to talk to. Excellent. Manager was friendly and approachable. We dined here for our anniversary and we were wished a happy one by every member of the staff who assisted us. Just a very pleasant atmosphere and an excellent staff. Seriously, Katie rocked
    5 weeks ago
    1486937493107
    2039601068
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1733948196&_accessType=4&type=4
    1484426103833
    2019167725
    Service was friendly and punctual. Mikey did an excellent job at making the evening enjoyable.
    1482035037987
    1998713692
    We had made reservations and were specific about wanting a table with chairs. At the time we made the reservations we were told everything was set. When we arrived and were called to be seated we were led to a booth, as if the hostess didn't properly read our reservation, we had to go back to the go back and be reseated.
    1481592108807
    1994632349
    My husband and I have been going to Melting Pot to celebrate special occasions for years. For our anniversary this year my husband, without my knowledge, purchased an additional romance package that was supposed to give us a private, rose petal covered table and a bottle of wine. We arrived and were, not in a prompt fashion, seated in a normal table which was actually next to the entrance to the kitchen. I could immediately see in my husbands eyes that something was wrong. I asked and he said nothing. Our server finally came to our table and my husband mentioned something about a romance package and the server left. A few minutes later the server came back and said sorry, we say you at the wrong table. So we were moved to the table that my husband had paid for. The surprise of the special addition my husband added was completely ruined and we ended up spending the evening talking about how this could happen instead of enjoying each others company. During the dinner my husband went to the server station and asked what he could do to make sure something like this doesn't happen again and their response was simply, sorry. Later in the meal a manager came around and we asked the same question and we were given the same response. We chose on this occasion to be polite and not demand or try to even make the littlest of scenes in the restaurant hoping someone on staff could see the blunder that was made. At this point, the Melting Pot is not on our list of restaurants to go back to. In the future I hope you can ensure your staff is more aware of situations like this