The Melting Pot Pensacola Contact Reviews

The Melting Pot Pensacola

418 E Gregory St Ste 500
Pensacola, FL 32501
(850) 438-4030

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The Melting Pot in Pensacola, FL
What are people talking about?
     
    89%
    49 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1495917757160
    403935910
    Everything was wonderful! The only thing I would have changed was the pace of the food. I felt the courses came a little fast for how much there was and would have liked some more time in between courses to just sit and enjoy my drink with my fiancée before the next course was brought.
    1494354380430
    402668684
    Skyler was probably the best server I may have ever had. he was super entertaining and did a wonderful job explaining the process and steps involved, as well as detailed explanations of each menu item. He got everything for us that we asked and overall did an amazing job. I would recommend being seated in his section if you ever go. He helped make the experience what it was!
    1494266038147
    402608170
    Upon our arrival to the restaurant, approximately an hour and 15 mins after opening, we waited almost 10 minutes before even seeing a person or to be "greeted" by any staff. Once someone came to the hostess stand, she was extremely rude and unwelcoming. We contemplated leaving but decided to stay. We definitely felt as if we were an inconvenience to her. She coldly asked if we has reservations. We did not and there was only two tables sat at the time of our arrival. I could not find written on any website or in house that reservations were a requirement, which is how she was acting. Half way into our meal we decided to ask to speak to a manager because it was still really bothering us how we were treated. Our server more than made up for her gross lack of customer service but we thought management would like to know about what happened. The manager that came out to see us never told us his name and really did not show any interest what so ever in what happened. He informed us that the person that greeted us was not a hostess but was the bartender. I could only assume at this point that she was filling in? He almost asked us once again if we had reservations but stopped for some reason. I do not see the relevance at this point as to if we has a reservation how that would have made any difference in what happened. The manager on shift never apologized or seemed interested in consoling us at all and continuously tried to change the subject. Had it not been for our server, Skyler, our date night out before we have our baby would have been completely ruined. We more than likely will not be back and are pretty unsatisfied with how we were treated.
    1494119963617
    402527224
    Very unique, entertaining experience. We really enjoyed it! Our server, Skyler, was excellent! Will definitely ask for him our next time!
    1494088453097
    402507277
    I was treating myself to dinner. It was just me & I would have liked for it to go a bit faster. The server was very friendly. However, I didn't like that he dumped my vegetables in without my requesting it. I love the Melting Pot. The portions for 1 were great! So was the price.
    1493579552837
    402204175
    The waiter, SKYLER, was definetly a plus. He was informative, funny, and extremely attentive to us. We enjoyed his company very much and the service was the best wehave had in ANY restaurant in the past years.
    1492536162617
    2086036904
    Our server wasn't available when we got there so the manger decided to take over for the server. The manager was very professional and did a great job! He served our food in a timely manner. Explained how to cook the meats properly. Also checked on us through out the visit to make sure we were doing well. He also gave great recommendations for us to try!
    1492381211287
    2084764046
    Skyler was excellent! The Melting Pot needs more Skyler's for your staff! He was entertaining, very friendly, and very active in our dinner experience! Our thoughts are the server makes 50% of the dining experience!
    1492226845597
    2083716667
    Madi helped make our visit very enjoyable!
    1492138056063
    2083055954
    Our server Skyler was great! He explained the new menu items excellently and suggested some really great options. He really made our anniversary dinner special.