The Melting Pot San Mateo Contact Reviews

The Melting Pot San Mateo

2 N B St
One Transit Center Way
San Mateo, CA 94401
(650) 342-6358

The Melting Pot in San Mateo, CA
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Please see previous feedback.
    our reservation was at 8 and we got sat after that.....we know it takes some time to eat so that was a bummer --- but the rest of the night was awesome
    Everything was great.
    Mimi was thevbedt server yhst I ever had. Great person.
    Very slow service, irritating, especially considering the total bill. You should Never be irritated with service for a $200 bill! Waited 20 minutes to be seen after being seated. Waited a long time for additional wine. Took forever for the chocolate fondue. I told manager about poor service. Nothing was done. He said it was hard to get good help. That is NOT my problem. Also, portion size has become very small for the price. You are going to lose this business if this trend in service and value continue.
    Honestly, it felt like the only person who cared or was trying was our waitress. The Kitchen served food that was obviously not fresh, especially fruit, veggies, lettuce and bread. It sounded like all the table burners were not working optimally and The burner issue ruined the fondue experience for the most part
    And since I took so long to get to this, I've forgotten his name but I believe our server was Paul. And the guy who assisted at the table, keeping things like water filled and plates cleared was also very good. Last year we thought the staff was extremely overwhelmed but this year we had a near perfect evening.
    1) The size of the cheese portion was way too small. If there is a better way to standardize the size, that would be great. It was just ridiculous to see our waitress walk away with half of the bowl of shredded cheese. 2) The time we spent waiting was way more than necessary. We waited about 20 minutes to be seated when we arrived on time for our reservation. We tried sitting at the bar while we waited, but no one came to take our drink order. The waitress was extremely slow and it took forever for the chocolate course to come. We didn't even get a chance to order additional drinks.
    I wish the selection of dipping items could be more thought of. Some of the items like apples, carrots or broccoli were not fresh and entree items are lacking flavor or some of them have too strong flavor. Overall, the meats were very tough. Lobster tail and shrimp were okay but nothing sensational.
    Keep up the good work, loved the bottomless champagne and friendly staff