The Melting Pot San Mateo Contact Reviews

The Melting Pot San Mateo

2 N B St
One Transit Center Way
San Mateo, CA 94401
(650) 342-6358

The Melting Pot in San Mateo, CA
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    My only little tiny criticism is that we were served a little more quickly than normal. But we still had a great time.
    When we arrived, the server and hostess were in a heated conversation that continued until we sat down. I called and asked what day one of the more secluded tables were available- they said Monday, so we booked Monday. We were sat in the middle of other tables in the open, so we ended up just grabbing one of the bar tables, because I honestly thought it was better than where they were seating us. She did apologize (the server didn't want to "run all over the restaurant," so I'm assuming she was trying to make her happy). For how many times I've been here (and how excited I was to come), it really set a poor tone for the remainder of the dinner. Just not the experience I was expecting, although I loved the food and my company.
    Selection of beverages could have been broader and more non- alcoholic beverages would have been appreciated.
    1. We had a reservation for 630pm and we waited 30 minutes to be seated. We eat out frequently and this almost never happens. When it has, the restaurant usually offers a free drink or appetizer as an apology, which did not happen here. 2. Our server was friendly and worked hard but forgot part of our order (we had ordered a meat plate with our cheese fondue that she forgot to submit). 3. The salads were really bad - way too much salad dressing and very small. 4. Our chocolate fondue was cold.
    To improve there could be more clarity on the menu pricing. Everything else was great.
    Getting drinks from the bar was very slow
    Raewyn, our server, was fun, attentive, energetic and interactive. She made our night. Chuck, the manager, was also great. Engaging us in conversation, while not being intrusive.
    We went to celebrate my son birthday and the manager and staff made sure that he (and all of us) had a wonderful experience. We wIll return!!
    My girlfriend and I love The Melting Pot. We drive 30+ mins to get there on a regular basis but this last time was a terrible experience. We got seated at a table next to the bar with a terrible draft. The people at the bar were being abnoxious. We didn't get addressed until 15 minutes after arriving. There was apparently a big party and you ran out of bread so we had to eat the cheese fondue with chips. I asked for Garlic and Wine seasoning and the waitress told me they can only give out a certain amount per night. There were not any water glasses so it took about 10 mins to get water. The only pleasant experience was the server since a lot of the above was not her fault. Overall terrible experience and no discount or apologies offered.