The Melting Pot San Mateo Contact Reviews

The Melting Pot San Mateo

2 N B St
One Transit Center Way
San Mateo, CA 94401
(650) 342-6358

The Melting Pot in San Mateo, CA
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    65 review(s)
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    furniture should be updated
    There were two issues we ran into. First several of our utensils and plates were not clean, and we had to ask for replacements. This occurred several times throughout the course of the meal. Second, while our server was nice, she seemed unaware of personal boundaries. Twice at the start of the meal, she tugged on my friend's braid. This was not an accidental brush, but a deliberate tug (as a way of demonstrating that she recognized him from before because of his braid). She stopped when he asked her to, but he shouldn't have had to ask not to have his hair tugged.
    4 weeks ago
    See my last comment
    Chuck was wonderful. He was very funny and also very knowledgeable about all the menu items. He was friendly and had funny stories to tell my husband and I.
    Your San Mateo restaurant is very understaffed. Our waiter did a very good job of getting things to our table as quickly as possible but the drinks took a very unacceptable amount of time to get to our table. because of the lack of trained staff, time between courses or refills for courses was unacceptable. I never once saw a manager at the restaurant and you had two parties walk out saying they had been waiting at their tables for over 30 minutes and did not even get water. this is always the issue with your San Mateo location. Very understaffed and very poor training. Your hostess was very good despite everyone complaining to her about things that were out of her control. You need to revamp your training and your hiring and make it worth employees time to work there.
    It was amazing the host was really nice and the overall experience was great . The manager was our server and he made sure we were good.
    We loved our server Kat she let us know she was new but none the less she was great. Super friendly and attentive! Really patient with all the questions we had for her since we were first timers. She explained it really well and we will definitely be asking for her service in the future
    Do a better job of letting pwople know the cost of cheese.
    Nicole and Katherine were both excellent help. Very friendly and knew a lot of information about the food and beverages. Excellent service from when we arrived to when we left. 5 stars.