The Melting Pot San Mateo Contact Reviews

The Melting Pot San Mateo

2 N B St
One Transit Center Way
San Mateo, CA 94401
(650) 342-6358

The Melting Pot in San Mateo, CA
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    128 review(s)
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    My server was Kyle who was absolutely amazing. He was both fast and friendly with his service and then went above and beyond. He took into account my food allergies, made sure that we never ran out of anything to drink. Always made sure to explain parts of the menu to us if we were unsure of what it meant. He was also funny and made my friend and I laugh quite a lot during our meal. He was the best and I will be coming back for that amazing service.
    Yes,very nice
    I wish you had accepted the groupon
    Our waitress seemed to disappear for long periods at a time. Our food was very slow to come out and we wound up spending over three hours there to finish our meal because there were points where we waited over 20 minutes for our next course. Also, it was my son and my birthday and when I arrived I showed my email for the chocolate covered strawberries. After our check was paid and dessert was brought out we never saw our server again. So sadly we left without our strawberries. My son was very upset.
    Our server Mustafa did an excellent job. However it seemed like he had too many tables to wait on maybe due to shortage of staff. I give him props for being so friendly despite maybe the circumstances
    Overall, a great experience. Used a Groupon that was provided as a gift. Easy to use. Food was great! Wine was good (waitress allowed us to substitute a wine of equal value for no additional charge). Very helpful. We were seated in a very nice "semi-private" section which was nice, since we were celebrating our 38th anniversary. The privacy was appreciated and made conversation simple and effortless. Only drawback was that the music that was piped in to the area kept starting and stopping. Became a tad annoying. Our waitress was super knowledgable and super nice. She took good care of us, but there seemed to be really long pauses between courses--and in receiving the bill. I think that they may have been understaffed that night. Again, we will be back and I would recomment to others. Fondue is always a great experience!!
    My only little tiny criticism is that we were served a little more quickly than normal. But we still had a great time.
    When we arrived, the server and hostess were in a heated conversation that continued until we sat down. I called and asked what day one of the more secluded tables were available- they said Monday, so we booked Monday. We were sat in the middle of other tables in the open, so we ended up just grabbing one of the bar tables, because I honestly thought it was better than where they were seating us. She did apologize (the server didn't want to "run all over the restaurant," so I'm assuming she was trying to make her happy). For how many times I've been here (and how excited I was to come), it really set a poor tone for the remainder of the dinner. Just not the experience I was expecting, although I loved the food and my company.
    Selection of beverages could have been broader and more non- alcoholic beverages would have been appreciated.
    1. We had a reservation for 630pm and we waited 30 minutes to be seated. We eat out frequently and this almost never happens. When it has, the restaurant usually offers a free drink or appetizer as an apology, which did not happen here. 2. Our server was friendly and worked hard but forgot part of our order (we had ordered a meat plate with our cheese fondue that she forgot to submit). 3. The salads were really bad - way too much salad dressing and very small. 4. Our chocolate fondue was cold.