The Melting Pot San Mateo Contact Reviews

The Melting Pot San Mateo

2 N B St
One Transit Center Way
San Mateo, CA 94401
(650) 342-6358

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The Melting Pot in San Mateo, CA
What are people talking about?
     
    63%
    74 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    1519059955487
    443328010
    Please see previous feedback.
    1517847639760
    441373884
    our reservation was at 8 and we got sat after that.....we know it takes some time to eat so that was a bummer --- but the rest of the night was awesome
    1517115277930
    439983575
    Everything was great.
    1516861844087
    438777969
    Mimi was thevbedt server yhst I ever had. Great person.
    1516032541007
    437504974
    Very slow service, irritating, especially considering the total bill. You should Never be irritated with service for a $200 bill! Waited 20 minutes to be seen after being seated. Waited a long time for additional wine. Took forever for the chocolate fondue. I told manager about poor service. Nothing was done. He said it was hard to get good help. That is NOT my problem. Also, portion size has become very small for the price. You are going to lose this business if this trend in service and value continue.
    1515971493550
    437438171
    Honestly, it felt like the only person who cared or was trying was our waitress. The Kitchen served food that was obviously not fresh, especially fruit, veggies, lettuce and bread. It sounded like all the table burners were not working optimally and The burner issue ruined the fondue experience for the most part
    1515468519423
    436454997
    And since I took so long to get to this, I've forgotten his name but I believe our server was Paul. And the guy who assisted at the table, keeping things like water filled and plates cleared was also very good. Last year we thought the staff was extremely overwhelmed but this year we had a near perfect evening.
    1515361369707
    436214799
    1) The size of the cheese portion was way too small. If there is a better way to standardize the size, that would be great. It was just ridiculous to see our waitress walk away with half of the bowl of shredded cheese. 2) The time we spent waiting was way more than necessary. We waited about 20 minutes to be seated when we arrived on time for our reservation. We tried sitting at the bar while we waited, but no one came to take our drink order. The waitress was extremely slow and it took forever for the chocolate course to come. We didn't even get a chance to order additional drinks.
    1515281173243
    436080548
    I wish the selection of dipping items could be more thought of. Some of the items like apples, carrots or broccoli were not fresh and entree items are lacking flavor or some of them have too strong flavor. Overall, the meats were very tough. Lobster tail and shrimp were okay but nothing sensational.
    1514836614927
    435182736
    Keep up the good work, loved the bottomless champagne and friendly staff