The Melting Pot Tucson Contact Reviews

The Melting Pot Tucson

7395 N La Cholla Blvd Ste 302
Tucson, AZ 85741
(520) 575-6358

The Melting Pot in Tucson, AZ
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    We waited past the time we reserved by more than a few minutes. We even overheard conversation about being unsure of which table to place us at. This seemed to show a lack of preparedness, especially since an advanced reservation was made. Once seated, all but one of our party had dirty silverware. While our server went to correct this, we were momentarily waited on by another server (sadly, I don't recall his name) who was helpful and friendly. Those few minutes were the best service we received all night. Throughout the meal our server disappeared for long spans of time. The only course brought out in a timely fashion was the salad. Members of my family were treated as though they were putting our server out or even annoying her if they stood or returned to the table during the few instances she was actually present. Overall, it was an off-putting experience and left a bad impression on those we brought out for the first time. The food, as always, was amazing.
    The staff were very friendly and helpful. The waiter was awesome, explained everything, and checked on us on a timely manner. The curtain privacy booth was such a nice experience.
    Our original server, Edward, disappeared for a length of time after taking our drink order, during which 2 other people (hostess? Manager?) stopped by the table but neither offered any explanation or sympathy for the long wait. Took 25 minutes to receive the drink order. A man (mgr?) took our order, in a gruff manner, on the back of a paper napkin from the table. Edward finally returned to serve us and the meal was good but he again disappeared after dropping off our check. We finally took it to the front to pay where the manager? took it from us but then went to serve a table. Another wait person came by and asked if we needed help and he went to get our check from the "manager" who apparently had given it to the missing Edward so we still had to wait. All in all this was the poorest service we've ever had at the melting pot and makes us reluctant to return. What was to be a memorable first time experience for a member of our party turned out to be memorable because of the poor service.
    I believe Brandon was the name of the manager that came to our table very polite and helpful always checking on us and making sure we had everything we needed as well as pouring my wife her wine so elegantly I might add and to top it off Jerry was such a delight to have waiting our table we laughed he was extremely knowledgeable about the menu and had a great smile.
    I thought our food and our service was amazing I always love going back to Melting pot cuz I know what to expect I thought the food came out timely enough not too fast not too quick and I really love our server Virginia she was so tentative
    The "Value" is always going to be an issue for me. The night out to the Melting Pot is reserved for special occasions since it always ends up to be an expensive dinner. We'd love to visit more often but for now it is just on special occasions.
    Philip our waiter was very friendly he was very informative and made sure the meal was to our liking. He didn't rush the meal and was quick to get any refills we needed. I think he should be rewarded for doing a great job and being a model enployee. I enjoyed the experience.
    Our server Virginia was the absolute best when it came to customer service. She explained everything perfectly so we could understand it and was patient when we asked questions. She was extremely friendly and made us feel so comfortable. She was so great that we asked to speak to the manager just to compliment her.
    The cheese and chocolate fondue could include more flavor notes.
    Amir was a great waiter. He explained everything fantastically and was extremely knowledgeable answering all of our questions. He had a great sense of humor and made us laugh and smile the whole time we were there. His presence there defanetly made the night all the more enjoyable for me and my family.