The Melting Pot Ahwatukee Contact Reviews

The Melting Pot Ahwatukee

3626 E Ray Rd
Phoenix, AZ 85044
(480) 704-9206

The Melting Pot in Phoenix, AZ
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    148 review(s)
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    Stuart was always making sure that we had everything we needed. The manager was so polite and made sure to double check that everything was perfect for us. Overall the entire staff was polite and on top of everything. Definitely, one for the books as a night to remember. Perfect 10/10
    Clayton was charming & did not hover. Manager could visit fewer times (3) & music is a bit much.
    CJ provided the best service I’ve ever had! Will be back and ask for him!
    There is nothing that detracted from our overall dining experience. If there is a change to the Caesar dressing, that would have left us with absolutely nothing left unsatisfied. It is becoming our New Year’s Eve tradition to dine at the Melting Pot. Everything from making the reservation to how the staff are dressed made the evening a success. We love the gift bag and use the garlic and wine seasoning on everything!The framed picture is also great.
    Elizabeth was exceptionally professional and friendly. Might have been hard to be working and upbeat on New Year’s Eve, but she never showed it. She sure knew her fondue stuff!
    We had the managers come around a couple times to check on our meal and experience. Our waiter was very professional, and personable. He made us feel like he was there to serve only us, even though he had other table to take care of. He also had excellent timing in bring refills for drinks and the next course of food. Staff was very friendly.
    I have been making my husband take me to the Melting Pot for the past 10 years for my birthday, our anniversary, special occasions (the Easton/Columbus, OH location). Eventually, he grew to enjoy it also. We visit at least 4 times a year and have always had a nice experience. We moved to AZ last year and have been to the Phoenix location once prior to this encounter (with average at best service), and twice at the Scottsdale location (had good service). We decided to invite a group of friends for fondue before New Year. None of our friends had dined at a Melting Pot before, so we wanted them to experience what we had in the past. The Scottsdale location is far superior (ambience, service, decor, etc.), however, the Phoenix location was more central to all of our friends to meet at. I made reservations 2 weeks prior for our group. I checked in the hostess desk and most of our group had arrived. I asked the hostess if she could direct our missing friends to our table when they arrived. She took us to out table, which was in the back part of the restaurant next to a restroom and some abandoned chairs and supplies. (Messy). There was no privacy in this room (and not much privacy at this location in general) In other locations you get a nice private table/space, a table with a high partition, or a curtain. When our friends joined us at the table, they said the person at the desk gave them a hard time about which party they were with. They only found us because another staff member decided to help them. Our waiter came to the table and took our drink orders. That took a while (fine), and 2 came back wrong. Then, the waiter asked us what cheese style we wanted. We looked at the menu, picked 2 styles. He disappeared. A long while later he appeared with the pots, cheese, dippers. ...the weird part? He was handing out plates and doing all of this when we hadn't even ordered our meals yet. We still had our cheap, tacky, plastic menu placecards. I started wondering if we were going to be eating that night at all at this point (it had been almost an hour). My husband started to lose his patience and asked if he could place his salad and entree order so he could remove the giant menu and have a place for his plate/bread/cheese. It was really bizarre. During the meal random young staff members stopped at our table and awkwardly asked us questions-once we were eating and a girl wanted to take our picture for the Facebook page. Usually the waiter starts out the meal with an explanation of the experience, cooking styles etc. And usually, you and your waiter chit chat because they spend so much time prepping and stirring the food. This time we hardly saw or spoke with our waiter. At the end of the meal he brought one check and never asked if we wanted it split. By the end of this ordeal we all just wanted to get out of there as fast as we could. This experience was so awful it makes me question my love for this place. The service was awful, the overall experience was horrible, the ambience was non-existent, the decor cheap and tacky. Our friends were confused and unhappy with the experience (first time visitors). They all said they would not return. I would never recommend this location. And with an almost $500 dinner tab and complete garbage service and experience, I don't think I will be returning much in the new year. Save yourself a lot of money and grief and avoid this location like the plague. So amazingly disappointing.
    food was good but quite pricey, plus, didn't realize the sause our meal was to be cooked in was an "extra" charge. Didn't like that
    We have had Clayton aka CJ as our server a few times and he is just amazing! He remembers us and our order incurring the modifications. He is our favorite server here!! Victor is just an awesome manager he always makes sure we are 100% satisfied at every visit!!
    My server was excellent and I would definitely return for his service. My two issues are we were constantly checked on. Hostess manger and server. It was a bit much. Also the menu is not really user friendly which the server was fantastic at explaining. But it’s a bit confusing.