The Melting Pot Huntsville Contact Reviews

The Melting Pot Huntsville

340 The Bridge St Ste 202
Huntsville, AL 35806
(256) 327-8888

The Melting Pot in Huntsville, AL
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    131 review(s)
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    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    OpenTell™ Reviews

    They were all awesome.
    It felt like the server was trying to rush us out. We wanted to stay there longer.
    Daniel was amazing!! This was a bridesmaid luncheon and he took great care of us!!! So glad he was our waiter that day!! Never rushed us... very patient and explained well. Anything we asked he did with such great care!
    It was just not our best visit but we overall like the melting and the food we tell friends our favorites to order
    Besides the fact that the cheese taste was over powered by the liquor poured in the cheese, we were seated in the 1st booth as you walk in do the ambiance was less than enjoyable. I should have declined the seating before we sat diwn, but it would have embarrassed my children.
    Our waiter Evan was very thorough and explained the entire process to us even though we have been to The Melting Pot on several occasions. Evan made sure that we had drinks at the table and any additional items required for fondue were replenished if requested. We were able to talk to Steve the owner twice during our visit, once when we arrived and then on our way out. Steve is very pleasant to all his customers and a wonderful proprietor.
    our server seemed to have a problem with us since the moment we sat down. We all sensed an "attitude" but it became clear when the checks were delivered. Two of us ordered an entree. We specifically asked what was included and what were our choices. Our server never indidcated that there was an additional charge for the items we chose. When we saw our checks, and asked about the charge, she said "it said it in the menu" and turned and walked away. The way she handled it was rude and unprofessional and it upset us all. She put a damper on our special night.
    It did take some time to get refills.
    I'm not sure what could be done to check the quality of the chicken. This has happened before on other trips to this melting pot. I would skip ordering chicken on some trips because of this. What I would suggest is coming up with a way to ensure the quality of the chicken to check against gaminess.
    Train the waiters and manager on customer service.