Jiffy Lube 2339 Contact Reviews

Jiffy Lube 2339

2795 El Camino Real
Santa Clara, CA 95051
408-247-3473
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Jiffy Lube in Santa Clara, CA
What are people talking about?
     
    85%
    151 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Jiffy Lube® pioneered the fast oil change industry more than 30 years ago and today, more than 22 million customers each year rely on the brand to keep their vehicles running right. Jiffy Lube® helped define vehicle preventive maintenance by upholding the values that the company was founded upon: convenience, speed and quality service. But Jiffy Lube® understands that vehicle maintenance can be stressful. Today, Jiffy Lube® continues on the journey to help every driver be free from the anxiety of keeping their vehicle in top shape. Jiffy Lube® helps keep your vehicle running right for the long haul, so you can Leave Worry Behind. Jiffy Lube International, Inc. (JLI), with more than 2,000 franchised service centers in North America, and Jiffy Lube® franchisees serve approximately 22 million customers each year. Headquartered in Houston, Texas, JLI is a wholly owned, indirect subsidiary of Shell Oil Company. Jiffy Lube® service centers are 100% franchise-owned - independently owned and operated by more than 250 entity groups.

    OpenTell™ Reviews

    1473173782500
    1923418212
    Customer Service and Speedy
    1473117552497
    1922888303
    Greeted when arriving. Made aware of the customer service area and the refreshments there. Completed the oil change in an acceptable time frame.
    1472551614830
    1918308200
    My experience with jiffy lube ,I can never change for any other company.
    1472494632097
    1917857727
    I arrived at the facility at close to 9am on a Saturday morning and there were two cars ahead of me. From what these customers told me, they each were receiving a standard oil change. I had requested an oil change, change out the transmission fluid, and rotation of the tires. Within the first 20 minutes, several more cards arrived and the only two employees that were there at that time said that they were short staffed and they were clearly an organized and frustrated. Over an hour later, two more employees arrived. At one point during my wait, there was a car parked that needed to be moved and when one of the employees could not find who was the car owner he began to cuss loudly - very unprofessional! They would tinker with one vehicle, then move to the next and then go back again rather than finishing work on each one in the order of arrival. This cause a very long wait for all of us and it was incredibly frustrating. Other customers expressed their dissatisfaction is as well. Vehicles that arrived after me were receiving services before my services were complete. I have been to many of your facilities over the years and this one has always been, by far, the worst service. I even called the day prior to my visit with a question and was spoken to very unprofessionally with words like 'hold up', and other short and rude tones. I am not one to complain, but this was a little extreme.
    1471996061937
    1914440841
    Always helpful and professionals about their work.the service is quick ,i always come to this jiffy lube because of that.
    1471982502227
    1914350030
    I appreciated the team's attention to detail. Aside from the check up that comes with an oil change, my car was vacuumed and the windows were cleaned. I also appreciated the coupon offer. There was value there for my money. I was a bit shocked at how much the oil change costs without a coupon, however. Keep up the great work!
    1471411296820
    1909279586
    This place was so busy that a lot number of people didn't have a place to sit. The staff did a phenomenal job with time and handling how busy they were, but maybe more chairs or additional seating somewhere outside would be nice, maybe if more people were getting additional services.
    1471376324523
    1908968364
    Very helpful and friendly staff.
    1470782567410
    1904782566
    Warm greeting. Professional. Explained what they would be doing. Provided a clean facility. The close was excellent, the technicians provided full disclosure, i.e, what was done, and pointed out a unknown to me leakage problem!
    1470776197310
    1904718750
    Thank you for having coffee and cold water to drink in the lobby. Also, they had the Olympics playing on the tv. Go team USA! Lady at the counter was sweet and carried nice conversation with every customer. It's always nice to be pleasantly greeted when entering an establishment. Although she wasn't at the counter when I arrived, once she saw me and another customer she greeted us with a smile and welcomed us kindly,apologized for not being there as well.