Jiffy Lube 1151 Contact Reviews

Jiffy Lube 1151

407 S, Delaware Street
San Mateo, CA 94402
Jiffy Lube in San Mateo, CA
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    Jiffy Lube® pioneered the fast oil change industry more than 30 years ago and today, more than 22 million customers each year rely on the brand to keep their vehicles running right. Jiffy Lube® helped define vehicle preventive maintenance by upholding the values that the company was founded upon: convenience, speed and quality service. But Jiffy Lube® understands that vehicle maintenance can be stressful. Today, Jiffy Lube® continues on the journey to help every driver be free from the anxiety of keeping their vehicle in top shape. Jiffy Lube® helps keep your vehicle running right for the long haul, so you can Leave Worry Behind. Jiffy Lube International, Inc. (JLI), with more than 2,000 franchised service centers in North America, and Jiffy Lube® franchisees serve approximately 22 million customers each year. Headquartered in Houston, Texas, JLI is a wholly owned, indirect subsidiary of Shell Oil Company. Jiffy Lube® service centers are 100% franchise-owned - independently owned and operated by more than 250 entity groups.

    OpenTell™ Reviews

    just very professionals thats what they are and i feel very proud to be part of this family.... than you jiffy lube....!!!!
    I have been coming to this location for years now, last couple of times I had been there the customer service was terrible and I was constantly being ignored. This past visit I saw a bunch of new faces and the service was excellent, and the customer service was just as good, which is nice to see
    It's just an oil change. I've had it done at this facility before. Fast and courteous, that's all I'm looking for.
    After the oil change, the maintenance required light was still on and no attention was paid to fixing that. After changing the cabin air filter my car now has a loud humming at higher fan speeds that was not present before being serviced at this Jiffy Lube. The technician also left oily finger prints all over the glove compartment and did not clean it up. The attempt at cleaning my car windows and mirrors left them streaked with dirty water, in fact dirtier than when I arrived. The technician also pulled my car out and pulled another car in ahead of me that arrived after I did and started to service that car first until I asked them why I wasn't being taken in the order I arrived and only then did they pull my car back in to be serviced next in line. No attention to detail and sloppy service left my concerned that my vehicle left in worse shape than when it arrived. I will never come back here again.
    As I mentioned in my previous comment Kevin was extremely helpful, and understood my needs. He's a wonderful employee and you're lucky to have him. Everyone who helps was extremely helpful and took care of my car. I wish I remembered their names as well, but I could see how hard everyone worked to do a outstanding and fast job.
    I was greeted promptly when I arrived. Recommendations were explained to me but without pressure to purchase any additional services. After service was done (25 min max) I was called to pay and even received $10 off my service. The staff was very friendly and knowledgeable. They also had free coffee and magazines to read while waiting. Bathroom available as well, very clean.
    Everybody was friendly and professional. Service was quick.
    Everything went well as I expected,without any issues. I was taken care of promptly and with much respect my entire visit. I will be returning.
    They said they would put in brake fluid...And that my brake light would go off or they would make sure it went off. The did neither. no break fluid, no light off...absured