Jason's Deli 165 - Broadway (TAB) Contact Reviews

Jason's Deli 165 - Broadway (TAB)

6061 E Broadway Blvd
Tucson, AZ 85711
Jason's Deli in Tucson, AZ
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    171 review(s)
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    Founded in 1976 in Beaumont, Texas, Jason’s Deli serves guests at over 240 restaurants in 28 states. Our deli restaurants offer more variety and hospitality. From healthy to indulgent, classic and new creations, original and lighter options, to last-minute catering and all-day deals. Over the years, we have eliminated artificial trans fats, MSG, high-fructose corn syrup, and colors and artificial dyes from our food. We see our guests and employees as an extension of family and strive to provide the same quality meals in our delis as we do in our homes – with ingredients you can pronounce and trust.

    OpenTell™ Reviews

    I believe her name is Morell.....she is fairly new. Today she was bussing but, she has been a runner in the past. She is wonderful! She goes out of her way to make people feel welcome. Her customer service is great. She always makes sure any empty plates are removed from tables and asks if we need anything else. She always has a smile on her face and it shows she truly enjoys what she does.
    I would like to see the web site more customer friendly, like being able to change each meal order to taste and personalizes the meal with NAMES on each meal ordered.
    Loved the Dill Dressing, Was a bit disappointed at the portion of the salad.
    Overall, a good experience. The bread on my sandwich was stale around the edges.
    I placed my order to be delivered between *****pm. By 12pm, there was still no food. Contacted restaurant directly and was told that they were very busy and the driver would be heading out shortly. Food was not delivered until after 12:30, and half of my folks couldn't wait for food to arrive, so I had a ton of leftovers. Very disappointing.
    Staff members were rude when asking for a drink cup. I was "supposed to get that at the other end" however nobody offered me a cup. The young lady rudely offered a cup that was clearly soiled and I said "thank you, but no it's dirty inside," to which she rolled her eyes and said I could go to the front to get a cup then and put the dirty cup into what seemed like a trash where she got it from. I also noted one staff member continually walking by a bag of opened chips and reaching in to eat them while they were on the sandwich line. The salad bar had frozen broccoli that I couldn't even separate enough to get on my salad plate. The sweet tea also had a very distasteful and unpleasant taste.
    No problem great food, great service and clean place.They even got rid of a problem customer who was harrassing us and other customers. they helped them find the door. the customer was begging for money from us asns other customers.I enjoy all the food and I love he soft serve too.
    Ordered online last week. 2 orders of fruit placed, only 1 was received. 2 identical salads were ordered, one light one regular. They were not given to correct person (name on bag w/salad in it) This week's order had 2 identical cookies. Only 1 received. Please pay more attention to QUANTITY ordered and filled. I like the group order feature but it is very difficult to use. When users submitted their order, I could not see it without logging out then logging back in. My order was cancelled because credit card info was not submitted and when we are in the middle of a company meeting and I don't have the company credit card within 5 minutes, it made me have to manually add all the orders and stop our meeting to get this done. Other sites that offer group orders do not put a time limit to pay, AND I can see when someone in the group placed the order. This would be a nice enhancement to your site.
    We ordered 2 turkey muffalettas and received 2 ham muffalettas. Because it took an hour and 1/2 to receive the delivery we just ate the wrong sandwich. The manager was apologetic when I called to report the error. He offered to remake the order and deliver it but it was late in the day when I called so I said no need.
    I ordered 2 lunches at around 1:45 PM on 03/21. I was given a delivery time of 2:30 PM. (Order Number: ***** - I received a confirmation email for my order at 2:51). At 2:52 I received a phone call that there was a "computer glitch" and the deli had just received my order. This was going to cause my order to be delayed another 45 minutes. The person I spoke with seemed to be in no hurry to remedy the situation and offered nothing as compensation for my inconvenience. I cancelled the order and stated that I had wanted lunch, not dinner. I then received an email at 2:56 stating that my order was not accepted. Fine, perfect. UNTIL I checked my bank account the next day and saw the charge for $38.60 on my card. I called and spoke with the manager at the store where I placed my order and was told I just need to "wait a day or 2" for the refund. Well, it has been a WEEK and I have still not been refunded the money I was charged for the food I never received. I will NOT be ordering online again.
    Jason's Deli reply:

    I called and spoke with Niky Taylor. I apologized for any inconvenience this caused her and assured her that we have fixed the issue with our Online Ordering system. I also let her know that I located the issue with her payment and have sent the refund request to our applied payments department and that it should be taken care of ASAP. She was very grateful that I called and spoke with her personally. She was not expecting a phone call. She said that it changed her mind on how she felt about Jason's Deli because of our response. I told her if she wanted to give us another try we would be more than happy to buy her lunch for her next time. I would call this a winback.