Dave & Buster's Wauwatosa Contact Reviews

Dave & Buster's Wauwatosa

2201 North Mayfair Road
Wauwatosa, WI 53226
414-454-0100

Map
Dave & Buster's in Wauwatosa, WI
What are people talking about?
     
    92%
    941 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1490659445560
    2071559886
    First time visiting and thought the servers hostess and manger was very friendly!!! The food was excellent and had a lot of fun playing games!!!
    1490612296790
    2071140750
    Our server was very friendly and attentive. Service was always accompanied with a smile. She even engaged our grandson and let him use her own colored pens. I might consider crayons and coloring pages for the younger crowd while waiting for dinner.
    1490558034523
    2070716299
    Soda priced at $3 is uber ridiculous. The sandwich was good. The onion rings were excellent
    1490545240180
    2070601099
    It was very difficult to get a seat to eat at D&B. When we got to our table it was still dirty. we spotted three tables around us that had dirty dishes laying on the table with no customers. Those dirty dishes stayed on the table for at least 15 minutes after we arrived. no clue on how long they actually sat on the table. server was kind, but took no time to help us make menu decisions. Server looked to busy and overworked. Also we felt that some of the prizes in the winners circle are priced to high. Mostly unachievable. The corrective action would to have more employees working to help provide a better customer experience.
    1490325792963
    2068927900
    I arrived at the bar at 9:30pm and over the next 20 minutes was told 4 times by a waitress, "I'll be right with you." I felt annoyed and it seemed unprofessional. Eventually I got a beer.
    6 days ago
    1490296874273
    2068674185
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1744457571&_accessType=4&type=4
    1490157354053
    2067494249
    The service was VERY SLOW. The waiter did not check back to see if we needed refills on our soft drinks. After we sent the soup back because it was cold. It was not very warm at all. We took one sip and could tell it had been sitting back in the kitchen on the counter for a few minutes prior to being delivered to our table. it was if he did not want to deal with us and avoided us until it was time to deliver the check
    1 week ago
    1490107083990
    2066997596
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1743664363&_accessType=4&type=4
    1490041563217
    2066456297
    Always heard awesome things about DnB. I've been coming for quite some time now, and each and every time I enjoy myself more and more. The server today though!! Wow, she is awesome!!! Cookie
    1489948944213
    2065646404
    You need to fire all your staff (mainly bar) and hire people that actually care for their job and want to make a difference at your establishment. I received zero customer service. The bartenders were the slowest working bartenders I've ever seen. They took their precious time, ignored me when I asked if they could help me (I wish I got his name). They all seemed annoyed at the fact that they were working. The host at both locations (bar and sit-down area) were lazy and they had the worst attitude. The female working by the sports bar area couldn't seem to mentally figure out how to seat people and told me she refused to seat my family (3, husband, wife & 1 kid) in one booth and another family (four, husband, wife & 2 kids) in another booth because they didn't want to separate parties. You would think if the parties are willing to separate, it would make your life easier!! The male working at the sit-down area seemed to be extremely tired and leaned against something the whole time I tried making reservations. The music was too loud during this time of day. I understand if they would want to turn the music up once it gets later, but having music that loud during dinner time is unnecessary, we all had to scream. Maybe Dave & B is not meant for kids after all. Forgot to mentioned but the bar area was messy and disgusting. There was food all over the ground, spills, and it smelled like barf. Well needless to say, we stayed there for 1 hour, played some games, and left. You lost out on making money on drinks, food and probably more money on games. If the service was not so horrible, we would have probably stayed and waited for our table. Also...don't tell people it's a 2 hour wait for a table when clearly there were many many tables available. I believe in the sport bar sit down area, my husband and I counted and there were 3/4 booths open, 1 long sofa table open, 4 regular tables available. So please tell me why we had to wait 2 hours for a table and tell me why you wouldn't allow us to sit apart especially if the bill was going to be split and we had young children. All this mess could have been taken care of if the training of employees were done correctly and you fire all the lazy ones and get people who actually care about their job and making money.