Dave & Buster's 121 - Madison, WI Contact Reviews

Dave & Buster's 121 - Madison, WI

53 West Towne Mall #C
Madison, WI 53719
Dave & Buster's in Madison, WI
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    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    Food was very good. The menu was a bit overwhelming but the bartenders were attentive and had solid menu knowledge and recommendations. They recommended a great sandwich and made note as to when our drinks were empty.
    Overall experience at Dave n Busters has been great I have no negative comments.
    Family day while they are in town and we didn’t know what to do in the rain, so we came to Dave and busters and are having a great time. Everything is wonderful!
    Maybe better instructions for the games.
    We arrived at 1pm with 14 people. We were told 30 minutes to get a table. It took 1 hour. We ordered and waited quite awhile for our food (I was not counting exact minutes, so I cannot tell you an exact time, but it seemed longer than normal). I took a bite of my sandwich and it was cold. The meat had no warmth to it. The fries were old and cold. A manager was there delivering the rest of our food, and I asked him if the sandwich was supposed to be hot and he said yes. He quickly took it back and said it would be replaced. It took another 15-20 minutes to receive the replacement sandwich. The manager never returned to ask about the status of the meal. The waitress said she would take care of my meal on the bill. It was not taken off. I was fine paying for it because I did eat it, but there was no extra consideration for the less than stellar experience. The waitress also offered to bring straws for the drinks that were never delivered. She offered to get a refill for my son that was not filled until he asked again about 15 minutes after she said she was going to get it. I know that this is a new Dave and Buster's and there are clearly kinks that need to be worked out, but this was terrible. And I am only reporting on my bill - others in our party had issues with their meals as well.
    My pizza pretzal pull aparts were not hot. Wouldve preferred hot food instead of warm. The quality of the product was still good.
    Smiles. Laughter. Good energy. All needs and expectations met. Length of stay and everyone comfortable.
    Really cool place with great atmosphere. Food was greasy but not overly so. Definitely a great place to visit.
    Our waiter never came back to check on us once we received our food need refills on our drinks then took for ever to pick up the check.
    Manager and server were awesome, they gave us a full rundown on the activities and food options available, outstanding service! They both answered our questions perfectly and gave us insight into what the kids might enjoy.