Dave & Buster's 038 - Franklin GSC Contact Reviews

Dave & Buster's 038 - Franklin GSC

1995 Franklin Mills Circle
Philadelphia, PA 19154
215-632-0333

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Dave & Buster's in Philadelphia, PA
What are people talking about?
     
    91%
    671 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1524676912667
    464260687
    The quality of games has increased dramatically especially for older people without compromising the amount of games for the children
    1 day ago
    1524587411463
    463890379
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=244014816&_accessType=4&type=4
    1523289288763
    458749400
    Bowling area was a disgrace :dirty plates everywhere when we 1st got to lane. Servers need to prebus. Server could Not be found,we had to go to bar to get our cocktails. Food took forever & it was cold as well as incomplete.Took forever to get check, took forever for manager to take off item we never got.Bartender needs training and she needs Not to shake orange juice while using her Hand as a Lid
    1523223459910
    458647513
    Where should I start with my experience at this PA location my gaming card only worked after swiping it multiple times for each game I wanted to play and eventually after my patience wore thin I had it replaced. And that card didn't work either so I just continued to swipe it multiple times. Then we get to my experience with the bar/dining area if it wasn't for Lindsay I would have given this location an overall 1(poor) on every question. She was very nice and understanding to the things that were happening and completely out of her control. My spouse food came out perfect but unfortunately someone brought out the wrong food I ordered we had no utensils because they were too busy cleaning the tables and not making them ready for the next patron. Once I waited another 15 mins for my correct food to come out (by this time my spouse was done) my food came out (chicken and shrimp pasta) with way too much breadcrumbs and no sauce so I felt like I was eating paper. I returned it and asked for a salad which was good except for the dirty utensils I was given in my roll up. It was a very horrible experience to say the least but Lindsay was great and felt bad for me which told me further that she enjoys her job and does not want to see her customers unhappy. Especially ones that came all the way from NJ.
    1523202490840
    458608483
    The place was packed which made finding open games difficult but that's to be expected on a saturday ... we purchased a groupon and additional power play which kept bumping the other offer off.. for instance when our unlimited play was added it bumped the additional play off. It happend 3 times and each time the female managers were very courteous and quick to assist. They were courteous in the sense that they didnt make us feel like we were trying to get over on them They listened and fixed our issue quickly. The third time it was fixed they added additional play which i really appreciated because we used alot of our time in line trying to fix our issue
    1523113570440
    458488120
    Small overpriced burger. It seemed like a long wait for our food even though there were at least 6 servers standing by the bar talking, at least two with their arms folded. No management staff to be seen. The midway was ok but there was only one person working at the winners area and it took about 5 or 10 minutes to redeem our prizes. This was on a Friday night too, when one would think there would be more help. Maybe one or two of the workers in the dining area could have been moved... I don't know what else to write but this block wants more text...
    1522811786720
    456904017
    We we're visiting from Jersey with the kids. Only problem we had was the wings weren't done well enough, but Tabatha brought us a new order that was cooked well. Tabatha was very attentative and conciencious of our drinks being refilled, she gave us plenty of time to order with all the kids. We spent the whole day hanging out and having a great experience at Dave and Buster's. Well definitely be back and hope to have the same service and overall great experience
    1522806759193
    456823999
    Tabatha was everything we wanted in a server. She greeted us with a smile and continued it throughout our meal. All of our drinks were made well with good flavor and delivered in a timely manner, and we didnt have to wait too long betwren our soup and main meal!
    1522691056790
    455443322
    Fast, Friendly, Courteous and Honest Service!
    1522518762563
    455089644
    My son & I enjoy going to Dave and Busters to get away from the normal grind and spend some fun quality time together.