Dave & Buster's Toronto Contact Reviews

Dave & Buster's Toronto

120 Interchange Way
Concord, ON L4K5C3
905-760-7600

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Dave & Buster's in Concord, ON
What are people talking about?
     
    91%
    1125 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1495727072797
    403766722
    My kids love Dave and Buster's until it comes to redeem their points and realize what they can get. I would suggest some bigger prizes for less point value to make the younger kids happy.
    1495525013833
    2108056595
    I had an amazing experience the other day at D&B! Our plans got rained on for our sons communion so we decided to bring the party to D&B. We had about 30 people with us and no reservation. It was a little difficult getting a table for our group size but we were accommodated by the host. Didn't wait long until this little red haired server approach us with a big smile on her face. She was very welcoming and helpful. Exaplined the combo to us and how it would save us money since we had so many people. I know my family can be difficult and boy did we make her run around!!!!! I'm so thankful for her. She took care of all of my guests and made sure they were all happy. She even joked around saying she's getting her work out in! Haha. Thanks D&B!!!!
    1495235305363
    2106008543
    Very unpleasant service we received at dinner ...the ice in my drink was handled by bare hands...it was quite gross. Not friendlyservice at all. The food we ordered came out an hour later and one was missed even.
    1494975188747
    2104056076
    The food was good but took more than 30 minutes for two orders - a burger and fries and macaroni. That is a long time to wait...especially for kids!!!
    1494810742557
    2102710128
    Today was my sons birthday and Mothers day celebration for my wife and mother/mother-in-law. My child was a little all over the place, but the lady at the front desk, i believe her bame was safa, was very attentative. She had noticed ny child before he had run through the doors, as embarrasing as it sounds. That was very above and beyond action from her and I thank her very much.
    1494779504723
    2102507671
    Not sure what your asking here, if you need me to do your job then maybe your in the wrong business.
    1494471063013
    2100404451
    Unfortunately with the negative experience that we had, the attention of the servers as well as speed of the service requires improvement. Our waitress disappeared numerous times for extremely long periods, and we even tried to ask other servers to call our server, however I think we were even ignored as we were told to "hold on". Customer service needs to improve a lot as it seemed as though they just don't care about their job as we received no apology, just excuses that they were busy with other customers, meanwhile the restaurant was pretty empty. All servers must be retrained. My staff wanted to celebrate their team outing at Dave and Busters, and we all left completely annoyed, and we highly doubt we will ever schedule another staff outing at this establishment.
    1494430751787
    2100097445
    I play in a tuesday night Pool league @ d&b, most of us purchase food & beverages every week. However the servers (has happened many times) either can;t be bothered to be around/easy to find so that orders can be placed. Then the wait begins.....last night the person beside me only waited 10mins for his 2 tacos, them it took the server another 10-15 mins to come back to take my order. so we both placed orders, myself 2 tacos and him steak fries....we waited 27 mins for those two items. I also visited the ladies room inside the game area, and that hadn't been looked at in a while. two toilets were filled with toilet paper, many pieces of paper on the floor....not normally what i find there.
    1493839490890
    2095769956
    The vaughan location was slow to serve us food, due to lack of staff we were told. Yes it was a Saturday, but that is no excuse. Food came out almost an hour later. THE FOOD WAS COLD. Obviously servers were lacking as the order sat out for a while. Our server apologized and said there were only 4 servers in the dining area. The midway was dirty, 7 games out of order, it reminded me of marine land in Niagara Falls, nobody cared there, nobody cared in your place. Top marks on concept, atmosphere and TV screens, but you people can't serve food. It was our first and last time. My daughter (8) saw dnb on you tube and we had to go...we live 7 hours away.....we'll any social media hype you instilled in her is gone, her words, "this place sucks". Thanks for the first impression, we tell everyone who asks my daughter how she liked dnb not to ask, if you can't say anything nice......
    1493763939957
    2095200952
    NOT ENOUGH STAFF AT BAR TO TAKE ORDER. MISSED O UT ON FOOD BECAUSE OF WAITING FOR SOMEONE TO TAKE MY ORDER.