Dave & Buster's Cleveland Contact Reviews

Dave & Buster's Cleveland

25735 First Street
Westlake, OH 44145

Dave & Buster's in Westlake, OH
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    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    Our server anticipatece all of our needs and made sure we got to order 1 more drink before happy hour ended!
    The games are fun and exciting, though I have to say your food options and quality are less than desirable. The pictures on the menu are unappetizing and I settled for the burger because that was the only item I could be sure about. My friend had mac n cheese and it looked so dry the noodles were crunchy. The pictures on the menu did not even look like food and I couldn't tell what it really was when I was looking at it until I read the details.
    Our family would come more often if 1) there were more coupon offers. More free game play or more buy 10 or 20 get 10 or 20. Maybe even 10 free game play when played on a certain day. 2) Coupon offers could also be redeemed on half price Wednesdays and 3) There were more decent prizes - seems there's a ton for the younger crowd, the anime and cartoon character followers, and the older - drinking age crowd. Not a whole lot of choices for 11-17 year olds who aren't into comics/cartoons or things like balls and cups. My daughter saw a pillow she'd like to save up for but it was 5,600 points for a pillow we can directly buy at the store for $10-$15 - not a worthwhile value to spend $60-$100 playing games to come how with a $10 prize. Even more survey opportunities to earn free game play or free tickets would be awesome. Something to actually reward us for coming in!
    Everything was nice. Games were fun and staff was knowledgeable and quick. Our server quickly took our order and kept drinks going our entire visit.
    I had an excellent experience dining at Dave & Busters. Unfortunately, we chose to go on a Saturday night and we didn't get to play all the games we wanted to. There were a handful of games that were not working but no big deal, we just played a different one! I did think some of the games were a little too much to play like 9.9 credits for a dinky game we wont 5 tickets at. But we will definitely be returning!
    Great service, Amazing staff! A++
    My first time, enjoyed the atmosphere and my server. Very clean place I will most certainly return. Thank you
    After being seated, we waited 38 minutes and no one came to our table to serve us. I finally went to the manager and expressed my concerns about this disappointing visit. The manager came over to the table and asked a server to help us and after we ate, the manager offered us complimentary desserts.. i was very disappointed and we all felt as if the entire meal should have been complimentary.. 38 minutes is very unacceptable and we would atill be waiting if i had not got up to seek out a manager...
    My server Josh was the friendliest customer service professional I have dealt with in awhile. I appreciated his fun and outgoing personality. He was genuine with his service, and that's a refreshing experience.
    The women's restroom always seems to be a little messy, out of toilet paper, paper towels, and it ALWAYS smells like sewage? Half of the restroom was closed off with a cardboard box and caution tape, which was very odd/unattractive. Luckily we were there during the day when it wasn't too crowded. Other than the restroom issue, everything else about the place was outstanding.