Dave & Buster's Cleveland Contact Reviews

Dave & Buster's Cleveland

25735 First Street
Westlake, OH 44145

Dave & Buster's in Westlake, OH
What are people talking about?
    1017 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Low Score
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    Shelley was such a fun and attentive server. She had a great attitude and recommended delicious meals that we ordered. Desiree the manager stopped by and was full of smiles and was very nice and caring to our needs. The games were fun and we overall had an excellent time today.
    My family went in to enjoy your all you can eat wing special. First it took us over 20mins to receive our drinks. Than on our first round of wings we asked could they be cooked longer. The second round we could even eat and had to send the back they was so under cooked. Than the third attempted the y was still under cooked we asked for boxes so we cook at least take the home and finish cooking them and was told no. Well we asked why it so difficult to get well done wings? The waitress stated on the all you can eat the not "allowed" to request well done or longer cook time on the wings. This is crazy that the establishment will serve under cooked chicken . If you not able to keep up than special like this should not be offered. It dangerous to eat under cooked food.
    The game room is dull and boring. Their aren’t very many games that offer good pay outs. The prizes are terrible and not fun. We stopped going in their because theirs nothing worth it. You know set the mood a little/make it fun.
    The "game attendants" working last Saturday evening were very helpful and friendly. (they gave us free swipes with their card (free games) when we had trouble with some of the games working)
    Everything about this visit was perfect! Josh really helped make my sons birthday as amazing as possible. He cannot wait to come back! As long as the rest of the family. Kyle the game technician also helped us out a lot with explaining the games and was very quick to fix any issues with the games we played. Thank you Josh & Cleveland Dave and busters for a perfect visit!
    Josh was amazing! He was attentive & made sure everything was perfect, which it was! I will be requesting josh next time I bring my family in. Every employee I came in contact with was so pleasant! Can't wait to come back
    My most recent visit was a good time. However there were still things wrong that my friend and I have made to management in the past about. My friend and I attend Dave and Busters every single Wednesday for the half price games. So we are regular customers that have been coming there for months. We have had a range of issues with certain things, some of which are small issues but issues nonetheless. For instance, the hand sanitizer as you walk into the Midway has been empty the past few weeks we've been there. Unless it's refilled at the beginning of the week and it's empty by the time we get there, or it just hasn't been refilled for a while. In my opinion it should be filled at least once a day. There are even 2 of them at the location we go to, and both of them have been empty for a few weeks. Then some of the games were having issues again that we had to call the tech support over to fix. We have told management about the certain games we have issues with but they are still not making any effort to fix them. It's not a big deal, but I would just like to see the games running smoothly each time I visit because having to go and get help from an employee to call tech support for my friend and I, just takes away valuable playing time from our games. But overall our experience has been good and the support and staff members are generally really nice people and they come to know us as regular members. Just wish the game support was more on par and the game selection was wider.
    Dave and Busters was an amazing experience. I would definitely recommend it to anyone lioking for a good time 10/10
    2 weeks ago
    Great service! Friendly customer service with great food. It was a great experience.