Dave & Buster's Cleveland Contact Reviews

Dave & Buster's Cleveland

25735 First Street
Westlake, OH 44145
440-892-1415

Map
Dave & Buster's in Westlake, OH
What are people talking about?
     
    95%
    906 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1516423944020
    438151275
    Our server anticipatece all of our needs and made sure we got to order 1 more drink before happy hour ended!
    1516371896107
    438022351
    The games are fun and exciting, though I have to say your food options and quality are less than desirable. The pictures on the menu are unappetizing and I settled for the burger because that was the only item I could be sure about. My friend had mac n cheese and it looked so dry the noodles were crunchy. The pictures on the menu did not even look like food and I couldn't tell what it really was when I was looking at it until I read the details.
    1516286766420
    437886428
    Our family would come more often if 1) there were more coupon offers. More free game play or more buy 10 or 20 get 10 or 20. Maybe even 10 free game play when played on a certain day. 2) Coupon offers could also be redeemed on half price Wednesdays and 3) There were more decent prizes - seems there's a ton for the younger crowd, the anime and cartoon character followers, and the older - drinking age crowd. Not a whole lot of choices for 11-17 year olds who aren't into comics/cartoons or things like balls and cups. My daughter saw a pillow she'd like to save up for but it was 5,600 points for a pillow we can directly buy at the store for $10-$15 - not a worthwhile value to spend $60-$100 playing games to come how with a $10 prize. Even more survey opportunities to earn free game play or free tickets would be awesome. Something to actually reward us for coming in!
    1516143341503
    437699573
    Everything was nice. Games were fun and staff was knowledgeable and quick. Our server quickly took our order and kept drinks going our entire visit.
    1516123690747
    437647731
    I had an excellent experience dining at Dave & Busters. Unfortunately, we chose to go on a Saturday night and we didn't get to play all the games we wanted to. There were a handful of games that were not working but no big deal, we just played a different one! I did think some of the games were a little too much to play like 9.9 credits for a dinky game we wont 5 tickets at. But we will definitely be returning!
    1516046558883
    437533105
    Great service, Amazing staff! A++
    1516046467443
    437533101
    My first time, enjoyed the atmosphere and my server. Very clean place I will most certainly return. Thank you
    1515991174207
    437452043
    After being seated, we waited 38 minutes and no one came to our table to serve us. I finally went to the manager and expressed my concerns about this disappointing visit. The manager came over to the table and asked a server to help us and after we ate, the manager offered us complimentary desserts.. i was very disappointed and we all felt as if the entire meal should have been complimentary.. 38 minutes is very unacceptable and we would atill be waiting if i had not got up to seek out a manager...
    1515817491043
    437238990
    My server Josh was the friendliest customer service professional I have dealt with in awhile. I appreciated his fun and outgoing personality. He was genuine with his service, and that's a refreshing experience.
    1515688731110
    436973486
    The women's restroom always seems to be a little messy, out of toilet paper, paper towels, and it ALWAYS smells like sewage? Half of the restroom was closed off with a cardboard box and caution tape, which was very odd/unattractive. Luckily we were there during the day when it wasn't too crowded. Other than the restroom issue, everything else about the place was outstanding.