Dave & Buster's Cleveland Contact Reviews

Dave & Buster's Cleveland

25735 First Street
Westlake, OH 44145

Dave & Buster's in Westlake, OH
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    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    Our bad experience started at the door. We went to one hostess who then directed us to another hostess, who then directed us back to the hostess we went to in the first place. She sat our group of four at a table for 4 and never bothered to push tables together or grab another chair. The dining room was fairly empty so there was no reason for this. Before I could even ask for a bigger table, or an extra chair she was gone. She sat our menus down and walked away. The food was terrible. Portion sizes were very small and we waited over 30 minutes for our order. Two of us ordered the chicken and shrimp alfredo. Neither dish had chicken and when we told our server he said "Oh really?" and continued walking away. We also ordered a philly sandwhich. The mushrooms were from a can and the peppers and onions were not even sautéed. Because we were all still hungry we decided to order a few orders of wings. After waiting for 40 minutes and never receiving our wings we decided to cancel the order. The waiter had told us several times in that 40 minutes they would be out any second. They finally came out when we were paying our bill. The woman was in route to our table and our server let her know we had cancelled. She asked our server if we still wanted them to take with us and he shewed her away with his hand and shook his head. The manger did stop at our table however we had only been there for about 5 minutes when he did. All in all I don't think my family will be eating there again. We were in the dining room for almost 2 hours just for dinner. We can there to have fun and play games, not to sit at a table and wait for food. One hostess would also make sense. Why have them in two different spots if they are going to pass you back and forth. The dining rooms were not full or overly crowded in anyway so I'm unsure why it was such an ordeal to sit us at a table.
    Manager did a great job resolving issues with rechargable card.
    Dave and Buster's once again has done an excellent job in providing a great experience. The staff was incredibly helpful with quality dining recommendations and the service was great. I am a repeat customer due to the excellent service I constantly receive.
    1 day ago
    1 day ago
    Our server, Shacha, was fantastic! I can't imagine taking orders while surrounded by the noise of people having fun is easy. Well spent special day with the kids for our Spring break!
    My opinion is that the games need to be fixed faster and the bands need to be more able to tap on the games because of how small the icon is. Also it needs to be made cheaper to buy the chips because most people don't have hundreds of dollars to buy chips. Another thing is the stock of some of the food quality is poor when we went they sold out of the glowing ice cubes and they didn't know when they would get more. Which makes me think they need to be more informed. The benifits are everyone has fun and can play many games. The prizes are plentiful and are good choiced. In conclusionwe had a good expirence overall
    The server was not very attentive. I have a cheese allergy and was originally advised that i could not get this without cheese. I asked her to confirm with supervisor and she rolled her eyes. They later advised that i could. After waiting another 20 minutes for our food, the wings arrived cold as ice. The manager offered his apologiesand that was it. I received no Silverware and had to ask another service. The service was the worst i have had in a while. Very disappointing.
    Bill did a great job explaining the eat n play options o d great menu recommendations. Thank you!
    I feel that Dave N Busters is very clean, the food is amazing and the prizes were awesome. The staff were very nice because I had lost my phone and they helped me find it and friendly.