Dave & Buster's Cleveland Contact Reviews

Dave & Buster's Cleveland

25735 First Street
Westlake, OH 44145
440-892-1415

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Dave & Buster's in Westlake, OH
What are people talking about?
     
    90%
    1040 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1490895832143
    2073458129
    Our bad experience started at the door. We went to one hostess who then directed us to another hostess, who then directed us back to the hostess we went to in the first place. She sat our group of four at a table for 4 and never bothered to push tables together or grab another chair. The dining room was fairly empty so there was no reason for this. Before I could even ask for a bigger table, or an extra chair she was gone. She sat our menus down and walked away. The food was terrible. Portion sizes were very small and we waited over 30 minutes for our order. Two of us ordered the chicken and shrimp alfredo. Neither dish had chicken and when we told our server he said "Oh really?" and continued walking away. We also ordered a philly sandwhich. The mushrooms were from a can and the peppers and onions were not even sautéed. Because we were all still hungry we decided to order a few orders of wings. After waiting for 40 minutes and never receiving our wings we decided to cancel the order. The waiter had told us several times in that 40 minutes they would be out any second. They finally came out when we were paying our bill. The woman was in route to our table and our server let her know we had cancelled. She asked our server if we still wanted them to take with us and he shewed her away with his hand and shook his head. The manger did stop at our table however we had only been there for about 5 minutes when he did. All in all I don't think my family will be eating there again. We were in the dining room for almost 2 hours just for dinner. We can there to have fun and play games, not to sit at a table and wait for food. One hostess would also make sense. Why have them in two different spots if they are going to pass you back and forth. The dining rooms were not full or overly crowded in anyway so I'm unsure why it was such an ordeal to sit us at a table.
    1490893868517
    2073424685
    Manager did a great job resolving issues with rechargable card.
    1490827883553
    2072934373
    Dave and Buster's once again has done an excellent job in providing a great experience. The staff was incredibly helpful with quality dining recommendations and the service was great. I am a repeat customer due to the excellent service I constantly receive.
    1 day ago
    1490753611683
    2072314328
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1745648564&_accessType=4&type=4
    1 day ago
    1490743416427
    2072235403
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1745622726&_accessType=4&type=4
    1490729928070
    2072141293
    Our server, Shacha, was fantastic! I can't imagine taking orders while surrounded by the noise of people having fun is easy. Well spent special day with the kids for our Spring break!
    1490726127677
    2072091694
    My opinion is that the games need to be fixed faster and the bands need to be more able to tap on the games because of how small the icon is. Also it needs to be made cheaper to buy the chips because most people don't have hundreds of dollars to buy chips. Another thing is the stock of some of the food quality is poor when we went they sold out of the glowing ice cubes and they didn't know when they would get more. Which makes me think they need to be more informed. The benifits are everyone has fun and can play many games. The prizes are plentiful and are good choiced. In conclusionwe had a good expirence overall
    1490654306817
    2071521559
    The server was not very attentive. I have a cheese allergy and was originally advised that i could not get this without cheese. I asked her to confirm with supervisor and she rolled her eyes. They later advised that i could. After waiting another 20 minutes for our food, the wings arrived cold as ice. The manager offered his apologiesand that was it. I received no Silverware and had to ask another service. The service was the worst i have had in a while. Very disappointing.
    1490577120297
    2070849779
    Bill did a great job explaining the eat n play options o d great menu recommendations. Thank you!
    1490575553047
    2070837932
    I feel that Dave N Busters is very clean, the food is amazing and the prizes were awesome. The staff were very nice because I had lost my phone and they helped me find it and friendly.