Dave & Buster's Toledo, OH Contact Reviews

Dave & Buster's Toledo, OH

5001 Monroe Street
Toledo, OH 43623
Dave & Buster's in Toledo, OH
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    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    Good customer service
    We were there on the weekends both times and took at least 15-20 mins to get a drink at the bar. So after sitting down at the bar I waited another 20 mins to get another drink. They had only 4-5 bartenders for an extremely busy place. They need to have at least double that to keep up with the flow of people from 6-12pm on the weekends. The waitress charged me for the 2 drinks I ordered but still had not given me both drinks I had to remind her I still didn't get the drink. So of course I didn't tip her then she ignored me when my drink was empty and waited on everyone else around me. I threw up my hands like I was in a classroom to get her attention. I was Very upset after that
    We came to check out the place as a birthday party venue for our soon to be 8 year old, and left booking a party! So much fun and the party packages are a great value compared to other venues
    There weren't as many games as I thought there would be but overall enjoyed my experience.
    The dining area (bar area) was not clean. Tables were prepared for new diners but still had crumbs on them. Ours were like this as were other I observed. Also appetizers plate on table was dirty. Overhead lights were too bright (had to change seats). Depending on where seating the light literally hurt my eyes.
    The foods need a lot of work. BBQ chicken was OK But the Rib chips are hard and horrible please take that off menu no place for that unless a big upgrade. Chips were burnt and hard. Over cooked.
    just not big enough to handle traffic. plus it's not a d and b problem, but parents just let their kids do whatever they want to do in the midway area, like cut in front of others or get up in their business.
    Waited for over 2 hours for a table, while there were plenty of open tables available. While our server was friendly, she was not attentive to our tables needs. She never checked our table after our meal was served. The steak was overcooked and dry. I ordered my steak rare and it was cooked WELL done at best. The server never checked to see if anyone wanted or needed drink refills, if anyone at the table needed ketchup or any other condiments, and she definitely did not come back to see if the food was cooked to order. The appetizer dishes were still on the table when our main course was served and nobody (out of group of 15) was even offered the opportunity to order desert. We had to go the bar to even get an adult beverage, instead of our server getting our drinks.....while the midway atmosphere was nice, the dining experience was less than desirable.
    We need a place to take our children to have fun but Dave and Busters is a disappointment for myself being my first time visiting prices too highave, food too high, not enough return for game cost.
    Overall our experience at Dave & Buster's was fine. However, we did have one negative issue with our visit. Within 30 seconds of entering the building, my 15 year daughter was asked by one of your staff to remove her beanie she was wearing. The staff member explained that hats were not allowed. Once we were seated, I asked our hostess to explain the hat policy. She explained that beanies were not allowed but baseball caps were. My husband researched your hat policy on your web site. First, it is winter. So why wouldn't a person be allowed to wear a beanie (knit cap)? Second, my daughter is 15 years old doing dual enrollment with high school and college. She gets straight A's. So why would your company dictate what she can wear? Are people who wear beanies bad people? Third, baseball caps are allowed but not beanies. A person who is wearing a baseball cap is doing it for style and usually support for a favorite team. A person who wears a beanie is also doing it for style. Lastly, my daughter is a video game loving kid. She is your target market. Especially, when she gets to drinking age. My daughter was alienated tonight by asking her to remove her beanie. What is so ironic is that your prize store carries beanies! Our bill was over $200 tonight. Your hat policy is silly. Please consider changing it.