Dave & Buster's Westbury GSC Contact Reviews

Dave & Buster's Westbury GSC

1504 Old Country Road
Westbury, NY 11590
516-542-8501

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Dave & Buster's in Westbury, NY
What are people talking about?
     
    92%
    1138 review(s)
    5 star reviews
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    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    10 hours ago
    1490409475033
    2069509750
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1744748656&_accessType=4&type=4
    1490405974380
    2069486477
    Came here tonight for some drinks , food & fun . And that's exactly what I got , my server Aaron was very attentive & knowledgeable about the food & drinks . I will be back ! :)
    1490269023847
    2068446527
    The team of technicians at D&B are the best anywhere. They always keep the games up and running.
    1490233959960
    2068197585
    Like playing star track,after I bowl and have lunch. The staff is very good at what they do.
    1490099639983
    2066941544
    Let me start by saying we love D&B, it is like Vegas for (my) kids. So whenever there is a lousy weather day, sports on in the afternoon and nothing else to do, this is our go-to place. On this particular visit I brought along my older daughter's friend, so it was two 11 year olds and a 9 year old - all girls. I bought the older girls a $29 card to share and i had a card with a previously loaded with $20 for me and my other daughter. When that was used up we bought another $20 onto our card with the app, which was a buy $20 get $20 free coupon. Good deal, but I wonder why D&B would not allow the user to choose their value/discount. If i wanted to buy $50 and get $50 free i would think that functionality would be made available. (The business case for this is pretty obvious). The only slight complaint is that the tables near the bar which are closest to the gaming area (and are the most desirable tables) are not cleaned quickly enough. This is a self sit down area where i waited for 10 minutes for the table to be cleaned, gave up and walked to the main restaurant and was told it was 45 minute wait. of course the table was taken when i got back to the bar (still not cleaned but someone sat down anyway). For someone who spends around 50 on games and 50-$100 on food every visit I would love to see more coupons inside the app. Something like buy one appetizer get one free, buy one get one half price, BOGO beer, etc. All in all, the experience is very positive but there is some room for improvement for those of us who are loyal to the D&B brand (i.e. those with registered cards, users of the mobile app). A fun time was had by all.
    1490066397760
    2066671861
    My server was very good
    1489988251847
    2065993103
    we came to dave and busters to celebrate my friends bday ....not only did we have a great time but our waiter Artie was the most efficient and funny guy we ever had wait on us...awesome job...love your restaurant
    1489979834403
    2065909932
    Like to play star track
    1489889492963
    2065180819
    D&B is s fun place for family fun. However with the large crowds and waiting times, it can be frustrating.
    1489803893390
    2064493519
    This was the worst dining/bar experience I ever had. Check # 3607 server ***** Raluca female really needs to be talks to about what is expected during service. Im usually the type to be very easy on servers being that I have served for the last 10 years. I am 29 and i was dinning with someone who was 53 years old. The female waitress came to us with a very aggressive unpleasant tone and said no kids allowed at the bar. This wasn't a big deal to me thought because it is a bar and we didn't have children with us anyways. So I tried to understand saying maybe its stress full or they just have a problem with kids hanging by no problem. So this girl asked what we wanted to drink. I was getting a virgin pina colada . And the person I was with who is 53 order alcohol. This man is 53 and has a few grey hairs. There is no question about whether he is over 21. He look like he is definitely 40 years of age or older. She asked him for id so he thought she couldn't be serious so he showed her his job id. He is a detective lol. An older detective. she really refused to give him the drink. I personally couldn't believe she was serious. This man is 53 and looks older with a few grey hairs.(really) she literally walked to the other side to contact someone?Really? We came to have a good time and she was just already the most complicated person on the planet earth with the worst univited attitude . She never told us her name in the great so he tried to call her from a distance. So we said Yer and showed her the id from far to tell her he had it in the other wallet. She came from far and so don't yo me.lol we were speechless. Then she made his drink took other people order and gave me my drink when she felt like it. I said maybe she forgot at first its okay people forget things.Like I still was gonna give her a good tip and I made an excuse for it i said she probably having a bad day or had a bad experience and don't want to be "yo-ed" even though we said yer and we were just trying to get her attention. Its not like we was loud so thats probably why she heard "yo" so we was like its ok. This is where things go from bad to worst. I was on team server because I've been through the roughest server moment so I'm just so understanding. When our food came we didn't have any silverware so we waited for her to come over which she never did. When we asked for silverware she act like we said something wrong and angrily gave us the silverware. At this point the person i came with said she's only getting $5 dollars and I said no I'm giving 18% I was still cheering for her. She never came back to check up on us to see if we was alright. We sat there waiting to tell her we need to go containers. We said maybe she is busy but then we realized she was mad about us asking for silverware and just was never coming back. Luckily a server name Sergio was working at the bar and we was able to ask him for containers. He was busy so I had to literally ask a man cleaning up tables to give me a take out container for my honey mustard. She never came back at all never even looked at us. She literally ignored us for the next 20 minutes. She didn't ask if we wanted more drinks or if the food was okay. She didn't even ask us if we wanted to take the rest of our food home. Nothing. That is no way to treat people Ive never had an experience this bad. The Server Sergio did his best and apologized about it . I told him it was the worst experience I literally had. It wasn't his fault though he offered someone to talk to but i told him i would prefer to just leave at that point. Now I'm not saying fire anyone because i understand people need jobs but if she doesn't like her job she should quit. Ive never ever felt the need to write such a long passage in my live. But it was so bad that i would suggest sending a secret shopper to the bar on a Friday night just so that you can see what kind of service this female is representing your company with.. This was horrible.End result is that I left her no tip . that was the first time in life i didn't look out for a server. But she didn't deserve anything from me since i was invisible. and i know your guessing how we paid. Before i received my drink in the beginning. She put the check in a cup at the very beginning before everything so i guess that was her plan to never haft to come back to us.