Dave & Buster's Rochester Contact Reviews

Dave & Buster's Rochester

1 Miracle Mile Drive
Rochester, NY 14623
585-471-4000

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Dave & Buster's in Rochester, NY
What are people talking about?
     
    88%
    997 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
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    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1490417503487
    2069587791
    The staff was courteous, and very helpful. They made you feel at ease, clearly explain, and answer all your questions.
    15 hours ago
    1490394880403
    2069407304
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1744716088&_accessType=4&type=4
    1490271893827
    2068465737
    Would like to see pin ball games included.
    1490117147940
    2067098521
    I visited Dave and Busters on Saturday ***** and though I was more than satisfied with my service from papi, I was embarrassed for the bar by the other female coworkers. on one hand you have two bartenders conversing intensely about god knows what (one bartender was African American with a nose ring and the other was a taller, dirty blonde, Caucasian woman with her breasts everywhere.) and on the other hand you have a complete B*TCH. I actually made it a point to read her name tag. Toya is the worst bartender ive ever attempted to get a drink from. I say attempted because I ordered with her and after 15 minutes of slowly making other drinks, she forgot mine and my boyfriends. I had to ask papi who was already taking care of more than 3/4 of the bar to make my drink and he did it fast and it tasted fantastic. Its a shame that he has to split his hard earned money with the other female bartenders because theyre "hot" or whatever they think they are. I WOULD ONLY COME BACK FOR THE SERVICES OF TRISTAN
    1490014951827
    2066219527
    I was VERY unsatisfied in the restaurant. After we were seated A server never came to out table to greet us and I had to flag one down to start out. IN our food order we had ordered the steak chili. Again, after about 15 minutes, I had to flag down our server and ask where it was. The server informed me that everything gets prepared at once and is all brought out at the same time. I then told him that was not right. The chili should come out first. I asked to see a manager at that point. We also had two kids with us that were very hungry. He brought some fries out for them. This was all well and good, but I was not happy at all with the speed of service, and I know that the table next to us had problems also. It was not busy at the time we were there either, so it couldn't even be equated to that. I was also not pleased with the amount of chili that was served for the amount of money that was paid for it. I feel that the manager could have done more for us also. We weren't even offered a discount or anything. It is not like that is what I was looking for, but he could have done something more for us.
    1489970932867
    2065841167
    My significant other and I came to Dave and Buster's to play games and have an appetizer, we played games for about an hour or so, which was fine, some games were not operational, a few were broken, and alot were in need of cleaning. We decided to go to the bar area to order appetizers, we sat and the bar which was sticky and needed cleaning. We were at the end of the bar by the wait staffs computers, the staff were not professional and were using profanity. Not that we usually care, we are adults after all, but you wouldn't think the wait staff would be complaining about their tips and describing patrons as "motherf*ckers". We then witnessed a bartender wipe her sweaty forehead with a rag and throw it behind the bar where they kept glasses. She mixed up a drink in the blender and got some of it on us on accident, but didn't not seem to care when we said something to her about it. We got our food menus, which were disgusting and looked like they came from a truck stop diner. We ordered the triple play, and waited about a half hour or so for it. It arrived and looked god awful, the mozzarella sticks were like rubber and lukewarm. They literally fell apart as we tried to dip them in marinara sauce. The chicken wings were cold and too salty. The tater tots barely had cheese on them and looked microwaved to *****, if they were supposed to have bacon on them we wouldn't have known. The presentation of the whole dish was pretty bad, the scallions put on top of the tater tots looked like they were chopped up by a 5 year old with plastic scissors. Pretty much the worst restaurant experience we've ever had. Somebody needs to fix this location before it goes out of business.
    1489963085907
    2065785221
    When you purchase any alcoholic beverage filled up with ice is not a good idea you don't enjoy the alcoholic beverage it becomes water down and you don't get to enjoy what you paid for it's more water than alcohol
    1489962812267
    2065760593
    Slaw was terrible! Wings were too small! Service was way too slow! Burger was excellent!
    1489951313750
    2065660420
    Kate was a great help and very patient as we had many questions about how everything worked. Our daughter had been here befor but it was our first time. She explained your food and games combo and took her time to explain how we could get more chips for a couple dollars. She was very helpful and friendly.
    1489945253687
    2065611388
    Kate was very attentive and friendly. She made sure all of our needs were met. We will definitely be returning and requesting her as our waitress as she was wonderful.