Dave & Buster's Pelham Contact Reviews

Dave & Buster's Pelham

881 Pelham Parkway
Pelham Manor, NY 10803
914-380-8500

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Dave & Buster's in Pelham Manor, NY
What are people talking about?
     
    95%
    1618 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1490373826613
    2069235420
    Our server was not very knowledgeable about the menu and gave us wrong information about happy hour and pricing. We were told items (wings) were certain prices and that happy hour was still in effect when we ordered but when the bill came it was completely different. She also offered a drink after happy hour and said it was a larger drink and would come with a souvenir cup but when she delivered it, it was the same size as the happy hour drink for double the price and came with no cup. She didn't even inform us that they were out of souvenir cups until we complained. We were also disappointed that we were unable to substitute items for others (I have picky kids). We were told that everything is already prepared and made to cook..? She had an attitude about everything we questioned and was not friendly at all. IF I was to return, I would only bring my kids to play games and would not order any food.
    1490308856953
    2068784056
    If my customers are satisfied. Walk around and ask questions to see if there is anything else you can do for them. Make sure if the waiter is respectful.
    1490296441787
    2068679230
    Love the environment. Perfect adult and kid place and my server Anzhane was perfect!
    4 days ago
    1490099081030
    2066932466
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1743635654&_accessType=4&type=4
    1490056219213
    2066585940
    Thank you for taking the time to solicit customer feedback as I, too, believe it important to improve customer service. First, our server, Megan, was great and attentive and so very sweet. No problem there. I do have a huge problem with the cleanliness of the dining area. There were several flying bugs where we were initially sitting and asked Megan to move us. Since we ended in an area that isn't part of her service area, she had to ask manager/waitress approval to take over because I insisted on keeping her services. Move to a new table but the bugs persisted and was hovering all over our meals. Megan indicated she alert the manager but no manager visited our table. Worst off, the utentils were all dirty and some with food stuck on them. Not very sanitary folks and people could become sick from dirty tools. Also, seems the burger I ordered tasted and smelled old so I stopped eating it. Later that evening I was feeling sick for two whole days. I would never again order any food from this particular location as I've never had a problem with the Nyack location. I hope you will truly addressed these issues and resolved them quickly.
    1489885930673
    2065138205
    Everyone was great
    1 week ago
    1489514091467
    2061935503
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1741877037&_accessType=4&type=4
    1489439123590
    2061219856
    I had an amazing time at Dave and busters. Shannon was very professional and quick. My order came out correct and I had no issues ! I always come to Pelham Dave and busters and and a good time. Will be back soon!!!!
    1489343340643
    2060322273
    Great party service, and very nice to watch the WBC
    1489300858460
    2059952541
    Everything was awesome I had a great time re here juan the server was awesome !!!