Dave & Buster's 013 - Utica Contact Reviews

Dave & Buster's 013 - Utica

45511 Park Avenue
Utica, MI 48315

Dave & Buster's in Utica, MI
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    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    Happy hour should start sooner. Games need to be fixed in a timely manner. Prices for drinks and food might need to be reevaluated
    I understand that the weekends are busy. We met friends at 6:30 pm with the intentions of eating dinner and playing games. We were told by the hostess that there would be a 45 minute wait, so we went in to play games while we waited. As we walked past the dining area, at least half of the tables were empty and there were no reserved signs on the tables. This made us wonder why we couldn't be seated to eat, but figured there must be a reason. We proceeded to go in and play games only to find that roughly 30% - 40% of the games were out of order, to include the giant Rock 'Em Sock 'Em game, haunted thriller 4D game, half of the Skeeball games, giant Crain game, and quite a few others that I can not remember the names of right now. As time went on we were really getting hungry and realized that an hour and a half had passed by and we still were not notified of a table being ready. So, we decided to walk back up to the front and ask what was going on. Again, as we passed the dining area, half of the tables were still empty. The hostess was not very friendly and seemed to have an attitude that she really did not care. She told us that our table was getting cleaned and getting ready for us. I asked about the tables that were empty and appeared to be ready to sit at and she said they were for others that had their name in before us. Uhhh...yea...ok...sure...whatever! Oh, and to top it all off, at least four times, there were patrons that walked by reeking of the stench of marijuana. This is a family place, especially at 6:30 pm on a Saturday night! I do not think a person should be allowed to come in when they obviously are under the influence of an illegal substance. I do not believe that Dave and Buster's would allow a highly intoxicated person to enter their establishment as it is a liability...? At this point we were all very frustrated with our experience. I asked to talk to a manger and told him all of the above. He reminded me that many things are out of his control and that he was sorry. He replaced some of our used credits for that visit back on our cards and apologized again. All in all, this was the worst experience I've had at Dave and Buster's. It has been about a year between visits and I really feel like the Utica, MI location is falling apart in many ways.
    That was the most crowded I've seen the game room. Looks like everyone was having fun, and everyone was polite and let people take their turn at the games, which is nice. We miss the coin thing that you drop and knocks coins down to collect tickets.
    The bartender was awesome. She was attentive, made sure we had everything we needed. She s sociable with everyone even though she was busy. Next time I visited I would ask for her specifically.
    The overall experience was good because there were numerous games that I enjoy playing or that looked fun, but about half of the games that I would like to have played were out of order. When I did pay for a game that was not marked out of order but failed to function correctly, the staff was responsive and helpful with resolving it.
    My granddaughter, 2 of her friends , my daughter and I had alot of fun. The server who waited on us Don A was awesome. He made sure we had our drinks, refills, made sure our pizza was good. It was very tasty we all loved it. Had a crunchy crust, good toppings. Donesa who greeted us was also awesome. She explained about the package deals, where we could sit and etc. The only disappointment I had was the prizes I picked a power pack and when I came home to charge it wouldn't work, the cord was split so therefore my prize was bad I kno I'm older (but still Love to play games) I paid alot to play the games and food for my party of guests. Had an Awesome time but wish my power pack for ( phone) worked. toppings.
    I didn’t like that some of the games didn’t tell me how to play
    On May 5 ,2018 I took my 8 year old son to play some games at Dave and Busters in Utica location.He was sick all week so I was looking forward to take him some fun place.I could go somewhere closer to my house,but I wanted to give this place try again.we didn’t go for couple of years do to poor game conditions last time.Unfortunately we find it again that half of the games were out of order!!!!! This was a week before Easter when kids have a week of from school,so you know it will be busy and the company should be ready and do all to fix their games.We walked around in circles to try working game ,and not to play over and over same one.Oter people where telling us , o don’t play this game it glitches. My power card did not work !!!!! We needed to swipe it so many times before it reed the points.So Frustrating!!!!!! What a Disappointment!!!!! And the store to pick up the prices was to say at least horrible! Not much to choose at all,at least you had thousands of points.Witch you couldn’t get because the games didn’t work! When I got home I called the company and left massage but never got response!i am very upset and disappointed.Shame on you Dave and Busters.
    Quite a few games were out of order. The store to redeem tickets didn't seem completely stocked up. I think more items in the lower ticket redemption amounts should be made available. One idea would be nice if you could trade in your tickets for more game play.
    We had a blast came down for our 34 anniversary brought our daughter we all had a blast