Dave & Buster's Kentwood Contact Reviews

Dave & Buster's Kentwood

3660 28th St. SE
Kentwood, MI 49512
616-224-8800

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Dave & Buster's in Kentwood, MI
What are people talking about?
     
    91%
    992 review(s)
    5 star reviews
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    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1495734428163
    403774067
    Rocky is always great when we come in to visit. Always smiling!! Very attentive staff. Lindsay the manager stopped by to check on food and service. She answered all our questions regarding the midway. You're lucky to have her on your team. Keep Lindsay happy at D&b or someone else will. 😎
    1495672089787
    403724749
    When we sat down, it took our server 5 mins to come to our table to take our drink order - the dinning area we sat was in the far corner with not many other tables sat. When we finally saw our waiter - he came to our table and took our drink order and we were able to order our meal at the same time. We had to wait to get our refills. The food was at ok temp nothing served hot and fresh tasting that's for sure.
    1495652089477
    403701767
    The winners circle gal working today apologized for the prizes on the floor since she was rearranging the display. I didn't think twice about it but thought it was nice of her to be that concise riots that she felt she needed to apologize. As for the website, I am not impressed at all. It constantly gives me headaches to try to get in it and be able to recharge or redeem coupons on it. That is why I basically pay cash for the recharge.
    1495427302853
    2107283832
    My first time I D&B was amazing, great service, our server Michelle was beyond amazing !
    1495324597773
    2106592995
    The staff were very attentive , courteous, and friendly. They came to our table several times to make sure we were very satisfied with our meals and asked if we needed anything else, or if they could do more for us. I brought three of my grandchildren with me (ages from 4 to 9 ) the staff were very accommodating and seemed generally interested in the children, very kind.
    1495320990733
    2106566109
    Alec has the best booty of all time so plump like a delicious melon
    1495205250650
    2105764702
    Since the opening of this Dave & Busters, I would say we have been there 8-10 times. Every single time, the time from ordering to bill pay in unacceptable. Last night was no exception. From sitting down to paying out bill was over 90 minutes. Our server was checking back with us but the process was slow. I am not sure if this is a kitchen issues, a serving staff issue, or something else entirely. It needs to be addressed. After all of these visits I finally felt lead to speak up. As a customers who are eating, drinking alcoholic beverages, and buying game play, I think that we are customers that you would want to keep coming back. Also - the person who printed this survey ticket for me was wonderful. I don't want a bad review to be on her. Thank-you!
    1495060857470
    2104710473
    Food is so good always fresh
    1495059731577
    2104718588
    I love rocky
    1495057932957
    2104682365
    Rocky was fantastic, she made sure we were well taken care of at every turn.