Dave & Buster's Capitol Heights Contact Reviews

Dave & Buster's Capitol Heights

1851 Ritchie Station Court
Capitol Heights, MD 20743
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Dave & Buster's in Capitol Heights, MD
What are people talking about?
     
    85%
    1135 review(s)
    5 star reviews
    4 star reviews
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    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    22 hours ago
    1493056046607
    2089760731
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1751754633&_accessType=4&type=4
    1492971933757
    2089122276
    The dining area, restrooms and the gaming area were nasty. There was blood and feces in the restroom hair all in the sink. When we arrive to our dining table the napkins and silverware were dirty. When we received our food it took an hour to receive and was cold upon arrival. Multiple items we chose to order they were out of. The manager never came to the table to address our issues. Our waiter was kind of helpful it was not his fault that the food was cold and unavailable to order. For being a new location less than a year old the atmosphere is disgusting and dirty and the staff is very unhelpful.
    1492971058247
    2089117347
    Being a new location in less than a year old it was very dirty and nasty in the play area restrooms and dining areas. The staff was all young and did not care to greet or help anyone. The restrooms were completely nasty blood feces and hair all over the place in the toilets and sinks. The play area had trash and food all over the floor and games. When we were finally seated. After waiting an hour and a half the dining area was dirty and unclean. The waiter was awesome he did his best to make us happy. Food was cold. When we ordered certain items on the menu he kept telling us that everything was out. When we finally received our food after an hour of waiting
    1492955425990
    2089012117
    PLEASE, keep those loud teenagers and young adults from gathering out front. They are rude, loud & turn paying customers away
    1492829815253
    2088165724
    For the price you pay for the games, there should be a better payout. Also, The 2 Big Wheel of fortune games near the front entrance are malfunctioning. The buttons to you have to push to stop the light jams and stops on it's own. This is unfair because it don't give you a chance to stop it on your own. Please fix soon.
    1492826597597
    2088145001
    We come here often and had a good time. The manager Mr. Tony, the bartender and staff members did a good job. Keep up the good work.
    1492817070060
    2088077278
    This was the most fun we've had in a long time. Thanks Shack for the coupons and for all the tickets he win for my kids and I.
    1492789802580
    2087859747
    I have tried to support this D&B but the service is terrible. Some of the bartenders are inattentive and don't care. On one occassion the bartender took my drink order then stood and chatted with her friends at the bar, never came back until I had finished my drink to ask if I wanted another one. Takes too long to order anything. On my last visit had to return the food because it wasn't what I ordered then it took another 30 minutes to get the correct item minus shrimp. Very disappointed.
    1492462932597
    2085474844
    Meeting our expectations. No suggestions for improvement at this time.
    1492435804090
    2085184024
    I visited the Capitol Heights location probably during peak time, the bar wasnt staffed fully so there was wait 10-15 minutes for everything. I ordered a soup as an appetizer and the serve advised he forgot the spoon, 10 minutes went by and I asked someone else for a spoon, I then saw the bartender who said "oh you don't have a spoon ill bring you one." the first serve 10 minutes after that which made about 20 minutes I had my soup and was unable to eat it. The food took 45mins to a 1 hour to be brought out and the there was a constant wait for the bartender to bring me napkins, or a glass of water. I was very disappointed on the staffing there for it to be a busy Saturday. Overall the food was good the drinks was good the customer service was on the low scale for me. That wont keep me from returning.