Dave & Buster's Kansas City Contact Reviews

Dave & Buster's Kansas City

1843 Village W. Pkwy. Suite 201
Kansas City, KS 66111
913-981-6815

Map
Dave & Buster's in Kansas City, KS
What are people talking about?
     
    92%
    606 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1490744175070
    2072242197
    The staff and workers at this Dave & Buster's are very polite. The workers say "hi" and "Welcome Back to Dave & Buster's." They make me feel at home. I am a regular customer. They say "Hello Richard. Thanks for coming back to Dave & Buster's." I would like to see them get some items for like an apartment.
    1490739173167
    2072209390
    My girlfriend and I love Dave and Busters. We used to go a lot in the past, and even went there to celebrate Valentine's Day, which was a great experience. We decided to go back on a Wednesday to watch some March Madness and also take advantage of the half prize games that were mentioned to us by our server on Valentine's Day. We sat at the bar to watch the one of the games I was interested in watching. They had a sign that said that we should ask the server about a Bluetooth speaker to listen to the tv we or game we were watching. First, it took a long time to get menus or get attended. The server seemed bother that we were not getting drinks and just water. When I asked her about the Bluetooth speaker, she just ignored and told me she would check, but never went back to let me know they did not have any or anything to let me know she checked. When we were handed the menu, they were sticky and can tell they were hardly clean. We also had to wait a while for her to come back and take our order. Once she came and took our order, she seemed in a bad mood. It did not feel welcoming at all. It also seem our food took a while to come out, it was cold and kind of bland, or maybe it was all part of the experience. Again, I think the food is usually great, but it just seem too much for the quality. I love going to Dave and Busters and had great times in the past, but this was a time that made us not want to go back in a while. We were interested in watching a game and then playing games, but the fact that we had a bad experience with our server at the bar, made us not want to stay long at the games. I was more upset at the fact that your company promotes a way to listen to your favorite game that is on, but when asked about it, we were ignored or made us feel like we were asking for a lot.
    1490648274563
    2071459930
    Most of the prize items were gone or sold-out.
    1490643730563
    2071416673
    Our server Amber was great!
    1 day ago
    1490586568430
    2070928383
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1745181522&_accessType=4&type=4
    1490537078280
    2070535730
    Horrible experience. We will never go back to a Dave & Busters again. Drove all the way down to Kansas City from Lincoln, Nebraska to go to the Legends mall because we wanted to shop and visit the Dave & Busters there. Told our waiter it was our first time visiting there as well. Received our food 30 minutes after we ordered it and three of our four orders were stone cold. Found a manager and asked for hot food, especially when each plate costs $15.00 on average. One plate was then brought out within 10 minutes, but the other two never came out in the additional 20 minutes that we waited. All the while our waiter waited on everyone else around us. The manager finally brought out the last two plates but we had had enough by that time and just paid for what we had already eaten and left. First impressions are a lasting impression. Thanks Dave & Busters for ruining a great family experience.
    1490045690813
    2066498599
    This was my first visit ever to Dave and Buster's. We waited for about 10 minutes before even being served. The food took about 45 minutes. It wasn't that busy at all. I was very disappointed. I didn't even get to play the arcade games with my son because I had to wait on food to get to the table. I have no desire to go back. I never write reviews on restaurants, but this was bad customer service. My food wasn't that warm, almost like it had been sitting for awhile before being served, but I was so hungry I didn't complain about it. I just wanted to eat and leave. I had a long day and already waited forever to receive my food. My son said his was okay, but he was busy playing the games too. We bought 200 points for $35 and all he got for a prize was a pack small gummy bears. I could have went to the gas station to buy those.
    1489944165287
    2065601102
    Like pretty much everything. Our card wasn't working at first so they reissued one. We lost some chips in the process but at least we got it working .
    1489885038677
    2065134282
    The food was awesome was exactly what I ordered loved it. Service was somewhat ok could use a little work. Loved the games everything worked great and the employees over by the prize booth were awesome and friendly. Overall great place would definitely think of coming back again.
    1489435916980
    2061209316
    Amber was great!