Dave & Buster's Vernon Hills Contact Reviews

Dave & Buster's Vernon Hills

424 Hawthorne Center
Vernon Hills, IL 60016
847.549.2118

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Dave & Buster's in Vernon Hills, IL
What are people talking about?
     
    88%
    684 review(s)
    5 star reviews
    4 star reviews
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    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1487814320440
    2047092502
    Rather slow service but really great food. Server was friendly. And refilled our drinks well. Wish you had more promotion days for half price games. We brought my daughter for her birthday and no birthday dessert was given. Just a candle. Also we ordered a $9 super expensive dessert and it was supposed to have two generous scoops of ice cream. Instead they were small and already half melted, falling down immediately. Disappointed for the $$$.
    1487545306917
    2044734321
    We drove an hour to come to your dnb to have a new experience and everything was broke we counted about 20 games that we either down or not working properly.. we were really disappointed that we drove all this way to come to a better dnb than what we have near us in a better area to see it was so rundown..
    5 days ago
    1487469466267
    2044146918
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1735666864&_accessType=4&type=4
    1487388796537
    2043518755
    My server was very attentive and knowledgable of menu item. Very friendly too
    1487370342900
    2043358244
    i love this place. exceeds are expectaions and more.
    1487362301950
    2043275739
    Manager Bob is awsome also the food is not bad
    1 week ago
    1487281089673
    2042591966
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1735121843&_accessType=4&type=4
    1487280374150
    2042582818
    My bartender was incredibly attentive/ vigilant
    1487266818403
    2042448748
    For the amount of money that we spent on our dinner, the quality of food that we were provided was very subpar, and the amount of management interaction to address our concerns was nonexistent. Our server, Bernard, was very polite, and did make an effort to assist, but his promise of a manager coming to visit with us did not materialize, and during the almost 3 hour visit we had at both your restaurant and Midway, we did not encounter a member of management the entire time. Our food was delivered incorrectly, but we were willing to overlook the fact that we received the wrong item, except for the fact that it was also cold. It was clear based on our initial delivery that your food is not fresh, it is reheated, which is extremely disappointing for the cost paid. The loaded mashed potatoes were clearly pulled from a cooler and were not attempted to be reheated. Not only is this the dead giveaway that it isn't fresh, but there wasn't even enough care in the presenting of the dish to make sure that all food is at the correct temperature. For a $120+ bill (not including the additional money we spent on Midway purchases) this was extremely disappointing, and a lack of follow up by on-site management (if it existed) just drove the point home that our issue was a non-priority.
    1 week ago
    1487192873567
    2041822205
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1734851883&_accessType=4&type=4