Dave & Buster's Vernon Hills Contact Reviews

Dave & Buster's Vernon Hills

424 Hawthorne Center
Vernon Hills, IL 60016
847.549.2118

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Dave & Buster's in Vernon Hills, IL
What are people talking about?
     
    90%
    477 review(s)
    5 star reviews
    4 star reviews
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    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1503346625697
    412711341
    I visit Dave and busters with my nephews every so often, today I attended a birthday party and was very satisfied with my overall experience. Yelp doesn't have the greatest reviews of this particular Dave and busters, but I always enjoy my time here. My nephews have a great time while I sit at the bar, what more could you want. My bartender was super informative and very quick about my initial order. Although I already ate food at our birthday party, he was more than accommodating in asking me if I was hungry, which goes a long way. Jay was his name , this place will go a long way with people like him. Hats off to the kitchen staff, our cheeseburgers were excellent. Will definitely come back with the wife sometime soon.
    1503257325950
    412608832
    You need an area with comfortable seating where people can sit for an extended time, who are not playing the games, this will avoid taking up tables needed in the restaurant or bar
    1503241865237
    412593659
    I was very disappointed with the 2 very mean unhelpful staff members that are working with customers ( welcoming and selling game play). I've had coupons but I was told that they are expired so I said that I will take a moment on the side to see if I can find a good ones. They've looked at each other and just laughed. It took me some time by the time I found some good coupons but they didn't even told me to go on Dave and busters website to see some of the coupons. For the first time I was very disappointed with a such a unhelpful staff members. They have seemed very tired of me
    1503162175243
    412524864
    Our server was excellent! Mimi was super nice and answered all of our questions and took great care of my family. We have had poor service at this/location in the past but from now on we will ask for Mimi specificaly. She went above and beyond to insure our happiness.
    1503004355327
    412356142
    One game was not working, and some of the games were very expensive. I spent more money than I thought I would during our visit.
    1502977890893
    412299709
    I was disappointed that I couldn't divide the best deal of 375 tickets between 3 cards. We were talking of a difference between $23.00. How do you tell 3 kids they have to stay together to use one card. Also must say we went on a Wednesday for half off games, but with 3 kids if we didn't have the discount it wouldn't be worth the value.
    1502838621920
    412145200
    The front desk was very backed up which I thought was strange for 2pm on a Friday. The kiosk that sells power cards took a long time and resulted in an error. I then had to take my error receipt back to the front desk line and wait for help. I ended up having to buy the power cards at the front desk after waiting in line for a second time. Too many games are based solely on earning tickets without creativity, such as spinning a wheel to earn tickets. There should be more skill games to earn tickets, or just regular arcade games that don't earn tickets.
    1502633498120
    411897789
    Great experience!!! David was very friendly and attentive.... best service we have had in a long time! Manager Brandon even came by and took the kids to play games which was very nice. Huge turn around from the last time we visited this location. Thanks to David and Brandon for making it memorable!
    1502324491717
    411510793
    Server was great and very polite. Attentive and courteous.
    1502122435990
    411203564
    Some games don't work and weren't fixed in a timely manner. Some employees were standing in a huddle laughing around instead of fixing the games. They took a long time to come and help. It didn't seem like some of them didn't want to help at all. Some areas had garbage and weren't cleaned. Lots of the prizes were gone