Dave & Buster's Addison Contact Reviews

Dave & Buster's Addison

1155 N. Swift Road
Addison, IL 60101

Dave & Buster's in Addison, IL
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    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    We have been to Dave & Busters several times over the past year. When we get our order the food is always substandard. Its always cold and never how good it looks on the menu. Some of the servers that we have had really know their job and most of the others are just clueless on how to handle certain situations. On this particular night we we told that our wait time would be an hour to an hour and a half. The time went by and we were told another hour we would have to wait. We sat down and ordered our food and it was just terrible. Like i stated before it was different from the picture on the menu. Also Everyones food was cold. I for one didnt eat it and sent it back. My kids were starving and ended up eating cold food. I then had to take my kids to the restroom and they disgusting. The manager came to our table and really didn't know how to handle anything. he took my meal off of the bill but didnt do anything else. I don't think that i will be back to such a terrible facility
    We ordered four drinks; 2 Cokes, 1 Dr. Pepper, and 1 draft beer. Drinks came and we received 2 Dr. Pepper and 1 Coke. I told the server and several minutes later he finally brought the 2nd coke. When our food order was delivered we were not given any ketchup for the tater tots. After waiting for several minutes my daughters boyfriend took a bottle from a parties table that was leaving. One of the buffalo burgers was ordered plain, which the receipt clearly shows, and it came with celery on it...which we scraped off. We were half way through the meal when our server finally came around and I told him the burger was incorrect. He offered to have it remade but I declined as we were half way done. When I receive average service at an establishment I do not leave feedback as that is an expectation of society. When I receive excellent or in this case sub-par service I make it a point to leave a comment in one way or another. At this point, if we do visit D&B again we will probably not eat there.
    A good manager would ensure quality interactions with the guests. One member at this location by the name of Jared (husky with blonde hair and glasses) is particularly rude to my friends and I every time we go. The bathrooms are also fairly dirty.
    The place was nice and offered a lot of games. The bar was big but only 2 bartenders were working the bar. It took a long time to get drinks and that really slowed down our night. The bartender saw I was waiting to order a drink, but decided to attend an older adult who got to the bar after me, first. I understand that having 2 bar tenders may help them get more tips but it comes at the expense of ruining the experience for the customers and that's not right.
    More fun
    It was our very first time visiting a Dave and Busters and we are definitely coming back here again and again! Thanks to Gayle explaining how everything works, we were able to take advantage of all the promotions and eat and drink with our kids. Our server Eric was also very helpful with explaining again how the power combos worked and how we can get the best deal. This place was a rockin and it was great that these staff members took the time with us.
    Our server was not at all friendly. She made us feel as though we were bothering her. When our appetizer was delivered, we had no plates, napkins or silverware. We requested them right away, but we were nearly finished with the appetizer before she came back with them. We also had an issue with a salad being inedible (lettuce was soggy & mushy, no pecans as advertised). She said sorry and took the plate away, but did not remove the item from our bill. We did reach out to a manager who removed the salad from our bill. She delivered the new bill, but did not make any comment or apology at that time. Other than the salad, the other food was all very good. My daughter & husband played games and were disappointed with how many were having issues or not working. They also felt that when the redeemed their points, the amount on their card was much lower than the total should have been.
    It was after Christmas day. The resturant area was short staffed our waiter made it known to us that he was working a 12 hour shift. Which I do not blame him for being cranky. I got there,way late after my family they order appetizers and food. I had to track down a different waitress for a menu. Waiter got my order appetizers came n then my food came. Even though I was 15 mins late. About 3 mins after my food came then my family's came. Now I know the manager was there and was consuming his time with another table who appeared to be family, now I could be wrong about that but he spent no time helping his staff with tables or visiting tables. Not my best experience here sadly
    2 weeks ago
    Content, I wish games were cheaper