Dave & Buster's Daly City, CA Contact Reviews

Dave & Buster's Daly City, CA

200 Serramonte Center, Suite 200
Daly City, CA 94015
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Dave & Buster's in Daly City, CA
What are people talking about?
     
    79%
    396 review(s)
    5 star reviews
    4 star reviews
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    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    Find the New Mix of Fun at Dave & Buster’s, the only place with a restaurant serving everything from wings to New York Strips, a bar where your favorite game is always on, and the latest video games. Our Million Dollar Midway offers over 200 video games to not only play but win! Dave & Buster’s is the only place to eat, drink, play, and watch!

    OpenTell™ Reviews

    1484695500400
    2021381041
    Yes maybe more personal to working I the aérea when have games!
    1484681551900
    2021262315
    I loved the Dave and Busters experience. The food was great, the drinks were fun, although didn't contain much alcohol. The coronarita was awesome. Upside down corona in a margarita. Just stick the beer if you want to be sure about what you're getting. The burger I ordered was really good. Better than i thought it was going to be. The games were very fun as well. There usually was no line to play and most games were working, although there a couple games that were out of order. The only problem is that most of the games are all about collecting tickets. For example the games where you try to hit the jack pot, or push coins of the board. I was not interested in the tickets because I didn't really care about any of the prizes in the winners circle area. I wish there were more video games that just about he great game play instead of ticket games. There were some great video games that I had never played before like, Mario Kart Arcade, and this Pirate skeleton shooting game that was amazing. Four way air hockey is the best too.
    1484626404837
    2020826953
    You are lacking in the amount of bartenders needed to fulfill customers. Long waits. Frustrating. Your card refill kiosks were extremely slow at peak times because 2 out of 5 or more were broken and not working. Caused a lot of back up.
    1484550593270
    2020150174
    It was a really busy night we got seated with an awesome server named Kimberly! She was really attentive asking if we were doing well and or needed to order more food. Karol her manager was great! She stopped by our table to see if we were doing well.. if you go, ask to be seated with Kimberly, she's a great server!
    1484517592113
    2019866754
    will definitely back as a regular hang out . Fun and relaxing place to hang out.
    1484466191300
    2019468643
    Yes very much so meeting expectations
    1484436678377
    2019246210
    We have been excited for the new Dave and Buster's in Daly City and have visited multiple times since its opening last month as our 6 year-old enjoys it. Today was the first time I dined in the restaurant (although my husband had once prior and another time we couldn't get in as there was a 3-hour wait). I must let you know this was one of the worst dining experiences I have ever had. Our server was incompetent and in my opinion not qualified for the job. He spoke in a very low voice and it was difficult to understand him. He did not prioritize well as he spent time getting us the power cards we purchased with the meal while we waited over 10 minutes for water. I had to ask him multiple times for water after we had ordered it initially. He came back with game cards instead. He misunderstood my husband who wanted a blended strawberry margarita and my husband had to send the drink back which we had already waited probably 20 minutes for. We also explicitly told the server no pickles on the burger as my husband is very adverse to pickles even on his plate. I made a joke to the server saying my husband would throw the pickles across the room if they showed up on the plate or even at him. I said this during ordering as to make a point to not have pickles on the burger. Well, the pickles showed up on the burger. Life goes on. Also, the food runner who brought my son's food actually spilled the food all over the table and the floor. The kids meal actually slid off the plate. We had to wait probably 20 minutes for a new plate to arrive for our 6 year-old. We were done eating by the time he received his food. The server Sung (Sung ***** according to the receipt) came up to us , as my husband and I were still eating our food and waiting for our sons replacement food, and asked us if we wanted dessert. I reminded him we were still waiting for our sons food. We were still eating too so I'm not sure why he thought dessert was in order. I also asked the server for hot sauce and he wandered around and came back to our table to tell us he took a few things off the bill due to the problems we had but he didn't bring the hot sauce. He eventually remembered and brought it over although I was pretty much done with the food by then. He came back to our table 3 times to tell us he had taken some items off but he didn't have authorization to so they would show up on the bill but he would only charge a certain amount - it was really odd how he handled and explained the situation. We spent over $100 today at Dave and Busters and I would expect a better experience. The staff needs more training and our server did not have basic serving skills as he could not effectively communicate or prioritize. The busser also kept clearing our plates awkwardly by reaching in front of us and across the table when she could have walked to the other side of the table to avoid reaching over and across. It was disruptive to dining and awkward. It was noticeable and uncomfortable the way she cleared plates. Finally, we were dismayed to see the Rock Em Sock Em Robot game out of order for weeks on end. The place is brand new and games are already sitting for multiple weeks out of order. A few weeks ago the ski hockey machines were down because of missing pucks although that seems to be fixed now. Thank your time. I really want to like Dave and Buster's and dine there again but I hope the staff will receive better training or hire staff with basic serving experience. Sincerely, Danielle & Freddie Hebert
    1484351632347
    2018569711
    Cool layout. Better than milpitas. Food tasted good.
    1484347050863
    2018531199
    Are the staff providing an excellent quality of service. The food here is great. I think great customer service sets the bar!
    1484282525627
    2018022803
    Very FUN!!!