Bowlmor AMF 297 AMF Kegler's Lanes Contact Reviews

Bowlmor AMF 297 AMF Kegler's Lanes

2000 Seminole Trail
Charlottesville, VA 22906
Bowlmor AMF in Charlottesville, VA
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    43 review(s)
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    AMF is the world's largest owner and operator of bowling centers. Since the introduction of the automated pinspotter in 1946, AMF has been a leader in the bowling industry. More than 20 million bowlers per year make AMF their bowling destination of choice. AMF is where America goes bowling.

    OpenTell™ Reviews

    Friendly customer service, always smiling even when there is a line going out the door and the bowling balls are not returning properly!
    Travis was very rude! I asked who could help out with the prize booth and he said that they were busy. I came back and another guy was telling him to tell me they were busy and I needed to wait I've been waiting and waited 25 mins to get bowling shoes. Travis was mouthy and rude to me and my son. He told my son it doesn't concern him when he asked what was wrong. He's 6 . No way to speak to kids or customers. Will NEVER come back. Your customer service and wait sucks!
    Everything was smooth - from check-in to food service.
    It's Thursday night (a weekday) between Christmas and New Years. It's probably unusually busy for a normal Thursday. However, it is a holiday weekend. I really felt as though the place was miserably understaffed. One waitress, a bartender (bar had one person sitting at it all night), maybe 2 cooks, one lady at the front desk, and probably ***** guests. First off, we waited about 45 minutes for a lane. Totally understandable, we didnt have a reservation and the lanes were all in use. We wanted food anyways, so we went to order food. It took an hour to get the food. When we did finally get the food, Almost all of the tables had previous guests drinks and food and hadn't been cleaned. My wife and I (her birthday) had to stand and eat at our lane for lack of table space (mind you no tables were being used currently). I have been to this establishment in the past and have had great service. I'm sure that it was probably due to an unexpected level of business. Everyone was very nice. Kudos to the waitress working because she was all over the place taking care of customers. I'm not looking for a handout and I will probably return in the future, but I work in a customer service industry and I like any feedback on which I can improve my service. So that's what I'm doing here now.
    Please find a way to lower your prices. I would love to bowl more, but the prices are high. Even when there are specials running, they are usually running in the late evening. It would be great to come in and bowl in the afternoon on a budget.
    Elizabeth does a fantastic job! She is very customer friendly.
    Although I enjoy bowling as a hobby, it's become very expensive to roll a few games and grab a bit to eat. I don't necessarily mind the food and drink prices, but the game prices are too high.
    So you had to pre pay for bowling. So we prepaid for two games because we were waiting on other people to show up. When they did show up the line was out the door. (It was $2 night after 8) we got there at 7 so we only pre payed for two games then were told if we wanted to play more games we should have to wait in the line again. We should of stayed and bowled more, drank more, and eaten more but didn't want to wait in the line that was 30 people deep. I just don't understand why you have to prepay?
    I Love the Service I get From AMF Every time