Bowlmor AMF 368 Bowlmor Rockville Contact Reviews

Bowlmor AMF 368 Bowlmor Rockville

15720 Shady Grove Rd.
Gaithersburg, MD 20877
Bowlmor AMF in Gaithersburg, MD
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    AMF is the world's largest owner and operator of bowling centers. Since the introduction of the automated pinspotter in 1946, AMF has been a leader in the bowling industry. More than 20 million bowlers per year make AMF their bowling destination of choice. AMF is where America goes bowling.

    OpenTell™ Reviews

    Our lanes always break or mess up.
    10 weeks ago
    One of the bartenders Isaac M. Made me a drink and didn't ask what kind of alcohol as in brand. He just assumed and upselled me. The shoe size I got was big and when I went back to exchange they didn't have my size.
    Helped out with automated food service and told us about the summer leagues and summer promotions
    Your employees need to be trained on how to be civil and courteous to patrons. I was there with another friend, and 3 kids ages 3,4 and 5. First we were told that lanes are under maintenance, therefore there is a delay. So we ordered 1 entree per person, and were told that we can use the table where the lanes are broken. Soon after, that lane was activated and we were told to move. So we moved to another, then this female employee came and told us we can't sit there because it's reserved. So I said, ok - we can just move outside that space where standing room and barstools are - she told us to take our kids off right away from the seating area, and I said, ok - i am going to do that right now as soon as this this conversation is over - she said, or you can just leave! Now isn't that amazing!! Never have I ever been asked to leave an establishment! Your company is in business to serve customer and for them to have a good time - not to kick them out because kids were being kids for 10 seconds! We took hungry kids away, and the person who helped us void the order and get reimbursement didn't care enough as he was also rolling his eyes as I was trying to tell him what transpired. Very unfortunate that your one specific employee was blatantly discourteous and the other didn't care. I suppose you don't need to be nice to all the customers that come to your locations because you have a popular establishment - but isn't that abusing your establishment.
    Drink come out right and on time. Food comes out warm/hot. Both the food and drinks come out together. The service was great but the food was ok, hope its better next time.
    Your team members were very helpful in addressing my needs.
    The long lines to check out was ridiculous. While several employees stood around waiting to serve bowlers, only one person staffed the desk. When I finished bowling, it took more than 20 minutes before I could pay my bill and leave. The lanes were also not working properly. We were moved twice to find a lane that worked.