Bowlmor AMF 368 Bowlmor Rockville Contact Reviews

Bowlmor AMF 368 Bowlmor Rockville

15720 Shady Grove Rd.
Gaithersburg, MD 20877
(301)948-1390
Map
Bowlmor AMF in Gaithersburg, MD
What are people talking about?
     
    70%
    21 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    AMF is the world's largest owner and operator of bowling centers. Since the introduction of the automated pinspotter in 1946, AMF has been a leader in the bowling industry. More than 20 million bowlers per year make AMF their bowling destination of choice. AMF is where America goes bowling.

    OpenTell™ Reviews

    2 weeks ago
    1491967598333
    2081628051
    https://www.inmoment.com/api/servlet/PublicCommentServlet?id=1748840945&_accessType=4&type=4
    1491239934037
    2076001291
    One of the bartenders Isaac M. Made me a drink and didn't ask what kind of alcohol as in brand. He just assumed and upselled me. The shoe size I got was big and when I went back to exchange they didn't have my size.
    1490327459443
    2068950160
    Helped out with automated food service and told us about the summer leagues and summer promotions
    1488242768113
    2050636090
    Your employees need to be trained on how to be civil and courteous to patrons. I was there with another friend, and 3 kids ages 3,4 and 5. First we were told that lanes are under maintenance, therefore there is a delay. So we ordered 1 entree per person, and were told that we can use the table where the lanes are broken. Soon after, that lane was activated and we were told to move. So we moved to another, then this female employee came and told us we can't sit there because it's reserved. So I said, ok - we can just move outside that space where standing room and barstools are - she told us to take our kids off right away from the seating area, and I said, ok - i am going to do that right now as soon as this this conversation is over - she said, or you can just leave! Now isn't that amazing!! Never have I ever been asked to leave an establishment! Your company is in business to serve customer and for them to have a good time - not to kick them out because kids were being kids for 10 seconds! We took hungry kids away, and the person who helped us void the order and get reimbursement didn't care enough as he was also rolling his eyes as I was trying to tell him what transpired. Very unfortunate that your one specific employee was blatantly discourteous and the other didn't care. I suppose you don't need to be nice to all the customers that come to your locations because you have a popular establishment - but isn't that abusing your establishment.
    1487479938043
    2044242810
    Drink come out right and on time. Food comes out warm/hot. Both the food and drinks come out together. The service was great but the food was ok, hope its better next time.
    1483587597693
    2012073782
    Your team members were very helpful in addressing my needs.
    1483100041627
    2007946805
    The long lines to check out was ridiculous. While several employees stood around waiting to serve bowlers, only one person staffed the desk. When I finished bowling, it took more than 20 minutes before I could pay my bill and leave. The lanes were also not working properly. We were moved twice to find a lane that worked.
    1480549220717
    1985117787
    You need to have a bartender that pays attention to new customers coming to the bar. My partner and I came to the bar ready to buy drinks and seemed to be completely ignored with only a few other patrons at the bar. That was at the start of the night when we were waiting for a lane and it almost made us leave immediately. We decided to stay and received good service from the food delivery staff but then once we were ready to leave and we were ready to pay you had a huge line and no other cashiers open with 3 other employees standing around the front desk. There were 2 other registers open and not one employee decided to get on to help move things along. This was around 11pm on a Friday night which to me sounds like a prime bowling time for your business on a Friday night. Overall the quality of service was extremely subpar and I have no intention on spending my money at your location again.
    1479764865877
    1977962292
    The place was nice and people were helpful
    1479261209573
    1973819123
    Bartender is excellent. He's the only reason I buy and food or drink. Alleys suck and are broken. Approaches and concourse dirty as are bathrooms. Now I can't add the tip to my Bill? Your alley sucks