Bowlmor AMF 702 Bowlmor Bethesda Contact Reviews

Bowlmor AMF 702 Bowlmor Bethesda

Bethesda, MD
Map
Bowlmor AMF in Bethesda, MD
What are people talking about?
     
    95%
    25 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    AMF is the world's largest owner and operator of bowling centers. Since the introduction of the automated pinspotter in 1946, AMF has been a leader in the bowling industry. More than 20 million bowlers per year make AMF their bowling destination of choice. AMF is where America goes bowling.

    OpenTell™ Reviews

    1504213122760
    413794025
    I love the lighting, music, and atmosphere.
    1504063004380
    413545165
    The entire management team did a great job! If ever there was a problem, it was corrected immediately.
    1503443832603
    412867277
    De Havilland was amazing- we recieved immediate attention after acquiring our lanes. He was very prompt with drinks and food. He did mention that he was still new and I told him I didn't believe him... job well done
    1503425899900
    412826843
    Manager Blake was amazing Very Pleasent, helpful and knowledgeable
    1502477247083
    411732080
    Bring drinks faster Cost less in middle of the day for kids
    1502138582397
    411249421
    Prompt service with a smile and a helpful when help was required
    1501608777557
    410652890
    Kimara led her team in providing stellar customer service to my family. She has consolidated Bowlmore Lanes at 5353 Westabrd Ave in Bethesda Maryland as our family's go-to bowling alley. Many thanks and congratulations! Best, Gilbert
    1501608057433
    410654770
    Kind and friendly. They are very attentive and always have the correct answers
    1494787244453
    2102558917
    We were in lane 14 with three children, ages 6 and 8. There was a couple next to us that was rude to me and the children. The whole place was loud with music and videos and they complained that our children were distracting them and in their peripheral vision while they bowled. The complained and gave me and my children dirty looks and sighed loudly for much of the time the kids were playing. The children stayed in our lane the entire time and were not misbehaving. It was quite uncomfortable. When I went to the manager, Miguel, his response was "I can't control how other customers behave here. I'm sorry you had a bad experience." I do not think this attitude is acceptable or professional. As a manager, I do believe it is his job to control how your patrons behave and if they are rude to children, it is not acceptable, particularly in a place where there are so many children. The attitude that you should not do anything if your guests have an unpleasant experience is poor customer service, even if it is not directly attributable to your lanes or service. I believe Miguel should have offered to move the couple beside us, talk to them about being rude to us or discount our game. The attitude of this manager only made an unpleasant situation worse. I will be posting this review on yelp as well. Thank you for your attention.
    1494165168837
    2098093310
    Team members were responsive and attentive