Bowlmor AMF 702 Bowlmor Bethesda Contact Reviews

Bowlmor AMF 702 Bowlmor Bethesda

Bethesda, MD
Bowlmor AMF in Bethesda, MD
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    12 review(s)
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    AMF is the world's largest owner and operator of bowling centers. Since the introduction of the automated pinspotter in 1946, AMF has been a leader in the bowling industry. More than 20 million bowlers per year make AMF their bowling destination of choice. AMF is where America goes bowling.

    OpenTell™ Reviews

    We were in lane 14 with three children, ages 6 and 8. There was a couple next to us that was rude to me and the children. The whole place was loud with music and videos and they complained that our children were distracting them and in their peripheral vision while they bowled. The complained and gave me and my children dirty looks and sighed loudly for much of the time the kids were playing. The children stayed in our lane the entire time and were not misbehaving. It was quite uncomfortable. When I went to the manager, Miguel, his response was "I can't control how other customers behave here. I'm sorry you had a bad experience." I do not think this attitude is acceptable or professional. As a manager, I do believe it is his job to control how your patrons behave and if they are rude to children, it is not acceptable, particularly in a place where there are so many children. The attitude that you should not do anything if your guests have an unpleasant experience is poor customer service, even if it is not directly attributable to your lanes or service. I believe Miguel should have offered to move the couple beside us, talk to them about being rude to us or discount our game. The attitude of this manager only made an unpleasant situation worse. I will be posting this review on yelp as well. Thank you for your attention.
    Team members were responsive and attentive
    Greeted by Ryan P with happiness and joy. He recommended me to come to some events... The bowling alley is very well maintained