Bowlmor AMF 061 AMF Arc Lanes Contact Reviews

Bowlmor AMF 061 AMF Arc Lanes

4901 Monroe Ave.
Evansville, IN 47715
(812)476-3003

Map
Bowlmor AMF in Evansville, IN
What are people talking about?
     
    82%
    14 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    AMF is the world's largest owner and operator of bowling centers. Since the introduction of the automated pinspotter in 1946, AMF has been a leader in the bowling industry. More than 20 million bowlers per year make AMF their bowling destination of choice. AMF is where America goes bowling.

    OpenTell™ Reviews

    1512896549480
    430759831
    Slow and unfriendly service. Kitchen staff are very unsanitary. Managers were rude when i got referred to them. Worst first visit to any place ever.
    1511925068570
    427672293
    I want to start off by saying i am the owner of Liberty Lanes in Largo, FL. Now in saying that i was just wanting to genuinely inform you that what i am about to say is not merely a customer complaining for something free, but more of a genuine owner of the same business you are running passing along information to help better you. I have been here numerous times as i come in to visit family. I always bowl at the local alleys and see how they upgrade or maintain and up until the past year i have loved arc lanes. The general manager was really nice and really outgoing to customers and the staff was always friendly and helpful. I then noticed a management change and i myself have seen the center suffer for it. The cleanliness has drastically suffered. I noticed the new arcade, but upgrades may make money but it just hides all the flaws that costs you customers which costs you money. With saturdays visit and the other day i came walking through, i noticed an array of new staff altogether including another shift in management containing the lower tier. Somehow all management are seemingly rude to the customers. Even the staff themselves seem to be in a bad mood because management is in bad moods. The whole business itself seemed unprofessional as a whole. Co-workers cussing like sailors whilst in front of customers and *****/racial slurs/jokes. It was repulsive. Besides this the staff did not seem like they wanted to be here which was sad because they looked at the customers as customers not as guests. Every person was a dollar sign not a living breathing person. Even heard them talk that way. As stated it was just sad to see a well known business be so unprofessional. The lanes need some major maintenance as i noticed many people having issues myself included which created frustration as everyone was having to wait. The worst part came when i ordered food and the cooks were handling food without gloves.....major sanitation issue there. Most wait times for food even should not be 20 minutes. However we waiting nearly 25 minutes with just two appetizers. From what i could tell they were not backed up. I just noticed a lot of fiddling around, once again majorly unprofessional. AMF has lost my respect as a notable bowling alley after these past visits. They may make the money but they do not realize how much they are losing. I have been doing this a long time and I myself have been through this stage, however i made changes and my numbers have increased because of it. Anyways thank you for your time. Just shrug this off as I am sure you will. Just think to yourself "This guy is just insulting us because we are better" "This guy just wants free stuff" "This guy doesn't know how busy we really are and how much money we make." I understand most young inexperienced managers would think that. Try taking a $600k center to a $8 million center in six years and still continuously rising. I am just trying to help and point out the flaws. Professional business should not have toilet paper and paper towels strung out across the bathrooms or poop stains on the stall walls. A professional business should not have employees let alone the managers talk like the way they did in front of customers. It is sad to see such a reputable company act like this. I am truly sorry to say this, but probably will not return for awhile to any AMF that is. Maybe i will return in a couple years to see if things have changed. Best of luck. Have a great year.
    1511797723390
    427419785
    The draft beer was not working/all out and they didn't offer any specials on bottle beers or buckets.
    1507754735700
    418687221
    Ricky was very friendly. He had a smile on his face and was upbeat.
    1503098243520
    412480248
    The GM (Bobby) was extremely nice to myself and our party. We had two little kids bowling with us and Bobby and his staff were very accommodating to us. They had to walk down and retrieve a ball once and a couple of loose pins another time or two. The facility was clean and they just installed a brand new gaming section. Very nice staff and nice facility. I will be a repeat client as a result of today's positive experience!
    1501738532653
    410811878
    Need more counter helpers. Lots of people not a lot of staff
    1499890041027
    408759390
    My girlfriend and myself are out here a couple times a month. We absolutely love the $2 Tuesday specials. We were in last night and Was waited on by what seemed to be a new associate. Her name was Lindsey. She did a excellent job. The general manager Bobby was helping her make her way through a fairly large group of young ladies. He greeted everyone with a smile and to be completely honest is one of the main reasons we keep coming back. Many times throughout the night he stopped by our table to make sure we were having a good time. There is such a nice and friendly staff here that we would come even if there wasn't such good specials.